Greenway Kia of Riverchase - Service Center

People do not do what they say they will do. I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - wa I brought my car 2011 KIA for a recall and the repair a door switch on a Friday afternoon. Spoke to the service rep on Saturday for an update - was promised a call when it was ready. No call - I called back - he had left for the day - they told me the car was ready. Customer Service Failure #1. Was to call me the following Monday about KIA replacing a switch under "extended- customer satisfaction" warranty - no call. Failure #2. I had to call back on Wednesday - had not done what was requested. Failure #3. He called KIA warranty - called me back - would not cover a $16.00 door switch. I asked for the person's name at KIA who made the decision - he said he would send me an email that day. Never received. Failure #4. Called back again on Friday - had not done it. Failure #5. - Just "too busy". I asked for the Service Manager - they currently do not have one. Now my concerns twofold - KIA made a car that had to be recalled and did not hesitate to inconvenience me by bringing my car in for a repair - leaving all day and having to arrange for two rides. When I asked them for a $16.00 switch that failed just over 50,000 miles - but was not returned for service until it was 3000 miles outside the warranty period - the answer was " no". The service Rep. at the dealership does not honor his promises. He failed 5 times in a week to do what was requested. I have asked for the "regional" rep who made the decision to not to cover such a inexpensive part under customer satisfaction - I have yet to get a name and direct number. First I was told it was a specific "regional rep" , then I was told that it was the general "KIA Warranty " number. I plan to go to the KIA website this weekend - look up the person responsible for service in North America - send him an overnight letter expressing my dissatisfaction as to the way I have been treated. It has nothing to do with the $16.00 - it is all about the poor "customer experience" that I received and how they have failed at every opportunity to properly treat a customer. I have not been treated fairly and promises not honored. Does not surprise me when I read the reviews - beware. More

The Service Dept Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was Well i pulled up.... and 2 people walked past me like I was Casper, finally a gentlemen greeted me and i told him my issue... and 2 hours later it was resolved... My issue is 1 there needs to be a place for small kids to play... the service wait for a oil change is wayyy too long for small kids... and this is with an appt.. whoever fixed my mirror also left the adhesive trash, razor blade, and mechanic rag in my cup holder..Then customers/buyers were placed in the same waiting room with annoyed kids and complaining service dept customers... Which were not giving them a positive outlook on their future with Riverchase Kia... now back to the Razor blade left in my car...Not a good look... More

Tony Knight thinks he is Tony Saprano. Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I Tony Knight is a CROOK, his sole purpose is to extract as much money as possible for "repairs" that are not needed and I speak from experience when I say that he charged me for new parts and just rehabbed the old parts but I knew because I looked at the old parts before the operation and noticed scrathes that are as unique as fingerprints the same ones were on it afterwards and he "has no idea, you must be a complainer" he says. TONY KNIGHT NEEDS TO BE FIRED FROM THIS JOB AND ANY JOB WHERE HE DEALS WITH THE PUBLIC! He thinks he is Tony Saprano. More

Worst dealership ever I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA i I moved to Birmingham from Huntsville (the dealership in Huntsville is awesome by the way)- Any who, every time I've taken my car to River-chase KIA it's been an awful experience. Not only are the service men rude but they don't honor warranties and they take advantage of you. I had work done on my car 2 years ago and they told me my warranty wouldn't cover it-so, I paid for the work- well 2 years later, I have the SAME problem and not only will they not fix it for free but tell me it's going to be $2200 to fix. After reviewing my warranty book, I found out that the work should be covered under my warranty. I spoke with the service manager, Tony and he agreed also. Tony also agreed to refund me for the work that was done 2 years ago. Well needless to say (2 months later) I'm still waiting on my refund. KIA has supposedly filed a claim to corporate to reimburse me- but it's still in process. And don't bother trying to get updates, KIA corporate is rude and every time I try calling Tony for an update-he sends me to his voicemail and NEVER returns my call. This company is not helpful one bit. I also tried contacting the General Manager BUT he's just giving me the run around to. This is absolutely ridiculous. If you can, avoid this company all together. They're crooks. WORST DEALERSHIP EVER. Makes me want to trade in my Kia just so I NEVER have to deal with them EVER again. More

overcharged!!!!! This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a ju This place is horrible ive watched my parents go through a living Haiti's...... if you plan on paying huge amounts of $ for a piece of junk go to a junk yard pretty sure you would be better off . More

Service Boss called me a rat?? I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for br I don't know the names of the people in Riverchase Kia service but I do know when I am being called a rat! When I took my soul into this dealer for brake service I was quoted more than I could afford that day so I asked the guy who was originally standing at the computer putting my car info in if he could tell me if their was a more economical way to get me back on the road for the short term. He said let me ask the boss and after 5 minutes I came around the back where he and a person were talking. I was going to wait for them to stop talking to ask about another finance option for the fix on my car which is when I heard the boss saying to the service guy "you got another rat huh I am seeing more here than we had in Atlanta". then they described the problem with my brakeline and chuckled. For the reasons of wanting my car fixed I took my car to the Honda dealer down the street and at least was not called a rat and laughed at. Anyway this dealership has gone down hill in the last 3 years, it use to be really nice. More

The service department at Riverchase Kia OVERCHARGES !!!!! After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who state After going to the Riverchase Kia Service Department I am never going back. There was a service manager working on 11/28/2014 (Tony Knight) who stated that I buy a part that another Kia dealer said I didn't need. I am glad I got a second opinion even though the first one was the right one. He was very deceitful in charging me $99.00 for a diagnostic that he insisted I pay for then just said I needed a battery. I just want to warn you of my experience, so that you can hopefully go to one of the other Kia dealerships and avoid Riverchase Kia if you are thinking of going to their service department, plan on getting nickel and dimed and overcharged for unneeded services. Also, they put a small scratch on the steering wheel control button for the cruise control. More

I can add to the other reviews who have had a very bad I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento I can add to the other reviews who have had a very bad experience with Riverchase Kia. I called to make an appt. to bring my wife´s 2011 Kia Sorento in for service. The guy seemed less than interested in my call and merely asked when I wanted to bring it in. I told him if possible I would like the following day. He responded that would be fine never asking my name or any information other than my issues: a sagging headliner and the windshield washer was either stopped up or not working. "OK, see you tomorrow," he responded. We arrived today and the gentleman we spoke with mentioned they couldnt do anything about the headliner as their "trim guy" only came in on Mondays. I responded that it was unfortunate that the day earlier when I mentioned my problem that no one had mentioned that to me. His only response, "I wasn´t here." I left the car and came back several hours later after being called and told it was fixed. I walk outside after paying and find that the windshield washer STILL doesn´t work. When I ask the technician mentions that there must be some fungus in the tank and when he blew out the lines he sort of figured and wasn´t the least bit surprised it did not fix it for good. I really do not know how to respond. I take my car in to get it fixed not have them give it a shot and whatever happens could happen. Am I supposed to just not use it anymore? Does it just not get fixed? The service advisor mentions after a bit of uncomfortable silence, "Well, we can fix it but it won´t be under warranty and will cost you $50." I can do it now, says the tech.....No, I would rather not bother you with it, I say. I should have been given the option to fix it when they called me rather than some lazy, worthless attitude of I figured that wouldn´t fix it. I went home and removed two anchors under the fender and was able to see that the tank was absolutely clean with no fungus in it. I cleaned the pump screen of what appeared to be a wet piece of paper towel and it works perfectly. It took me 5 min.. I have to mention that as I was leaving the place they had a used car in the back that they were painting the bumper on IN THE PARKING LOT!! Talk about a first class place. This is the second time I have used Riverchase Kia for service. The first time they charged me $100 to replace a hub assembly for the rear wheel. I already had the part...just remove 8 bolts and replace it...Every other servicing dealer I have spoken with says that was exorbitant. They are out to take advantage of you with vehicle service and scam you any way that they can...avoid them at all costs. Also, I have to add that their $5k-$10k trade in allowance on new vehicles merely means they add a dealer addendum of the same amount and after all the shuffling and smoke and mirrors they may get to $2k above sticker and consider that a deal. Are people really stupid enough to fall for this? Clearly they want to be a part of the SERRA franchise of dealerships where they only care about the initial sale and whatever $$ they can make off of it. Nothing else matters. Go to Tuscaloosa or Atlanta where they appreciate you and treat you like a person. More