Greenway Nissan Of Brunswick

Worst experience I went to a service a appointment because my check engine light came on. I took it to autozone and got a diagnostic done and they said it was my throt I went to a service a appointment because my check engine light came on. I took it to autozone and got a diagnostic done and they said it was my throttle body. I brought it there and the service advisor Danielle was horrible. I understood the part where Nissan had to do their own diagnostic but everything else was completely lies. She first told me I had a bad battery and in order for them to do the diagnostic test I had to replace and that they wouldn’t be able to do it without me buying the battery. At this point I just brought the battery to get the diagnostic so I could get my car fix. After hours of waiting (wasted time) she came and said everything was fine it was just my battery. I asked her was she sure because the light goes on and off which I previously told her when she asked what was going on with the car. I also explained that it comes on when you sit in park or stopped at a light for a long time which she disregarded. I also asked her did she hook my car up to the diagnostic machine after she put the battery in and she said yes that it was just the battery. I leave and writhing two minutes guess what pops on??? My check engine light! At this point I’m upset because your sales advisor 🤥 lies. I call her back and she told me to bring the vehicle back which I did. After sitting again for over a hour she comes out to tell me that she don’t have the diagnostic machine to run the test on my car to figure out what’s wrong when she just told me that she hooked my car up to the diagnostic machine and that was the problem. At that point I am upset and still is Because basically she only cared about making a sale and not resolving the issue of my car. I called and spoke with the sales manager and she referred me to Jerry which is the reason I gave Nissan 2 stars because he went above and beyond and found the issue which was my throttle body immediately. He ordered the part and got it put in as soon as the part came in and was very courteous. This is the worst department ever besides Jerry More

Awesome!! Teddy took the time to explain the estimate to me and approximately how long repairs would take, when I took my truck back to have the repairs done i Teddy took the time to explain the estimate to me and approximately how long repairs would take, when I took my truck back to have the repairs done it ended up being less than the estimate and right on time. More

Danielle was very professional and courteous. I have purchased 3 Maxima's from this dealership and have always had my cars serviced here. I would definitely recommend this service department as t I have purchased 3 Maxima's from this dealership and have always had my cars serviced here. I would definitely recommend this service department as the service was excellent, Danielle was especially professional and friendly. She kept me updated on the process. She is an asset to your company. More

Oil change, tire rotation bluetooth update I had Teddy Shimkus as my service advisor. He was very pleasant and informative. I will request him next time I need service on my Nissan Murano. I had Teddy Shimkus as my service advisor. He was very pleasant and informative. I will request him next time I need service on my Nissan Murano. More

Great job! Everything went very good and as expected. I definitely appreciate how helpful Teddy and Lexi are, when I have work done on my car! Very much apprecia Everything went very good and as expected. I definitely appreciate how helpful Teddy and Lexi are, when I have work done on my car! Very much appreciated! More

They try very hard Sometimes they are very busy and short staffed but in the end, they do a great job and try really hard. It’s worth the wait! Sometimes they are very busy and short staffed but in the end, they do a great job and try really hard. It’s worth the wait! More

Top notch I had a damaged tire and headlight. Both were repaired quickly. I was given a ride back to work, and I was picked up at the time requested to retrie I had a damaged tire and headlight. Both were repaired quickly. I was given a ride back to work, and I was picked up at the time requested to retrieve my vehicle. More

Oil change They did a good job with my oil change and air filter replacement.They also reset my low tire sensor by filling tired to proper levels. They did a good job with my oil change and air filter replacement.They also reset my low tire sensor by filling tired to proper levels. More

They make sure they can put you in a vehicle I enjoyed my time with them and they are precise. They made sure i had the car by checking my credit and was able to pay for the vehicle.might I enjoyed my time with them and they are precise. They made sure i had the car by checking my credit and was able to pay for the vehicle.might More

making an appointment means faster service? i had an 8:45am appointment for an oil change and tire rotation. it was almost an hour after that when my truck was taking in to be worked on. it w i had an 8:45am appointment for an oil change and tire rotation. it was almost an hour after that when my truck was taking in to be worked on. it was well after 11:45am when i left. it was very obvious that they worked on a first come first serve basis; therefore ignoring my appointment. this is totally unacceptable. i had to change my plans for the day due to the extensive wait that i endured. there were things that i could not even take care of on the only day i had available to me. More