Greenway Nissan Of Brunswick

This is my 4th Nissan purchase and my 1st with Greenway Nissan. It will also be my last. I was shopping for a grey or black Nissan Titan within my area for a few weeks. The sales rep from Greenway Nissan h Nissan. It will also be my last. I was shopping for a grey or black Nissan Titan within my area for a few weeks. The sales rep from Greenway Nissan had reached out and sent me an advertisement for the Nissan Titan. My husband is active duty military and has been deployed for 18 months. I felt this was a great welcome home gift. After reading through everything, it was the vehicle I wanted and knew it was within my price range. I would trade in my current vehicle and also put a down a $6,500 down payment. With my excellent credit score (770) and current Nissan Loan for my Armada, I knew I would qualify with Nissan for their loan and promo for the Titan. The disclaimer stated I must finance with Nissan for the deal. I drove the hour to the dealer where I was met with a very friendly sales rep. We test drove the vehicle and I wanted to crunch the numbers. I no longer could find the advertisement. Everything had changed and they marked the vehicle to 59,000. I was also told I HAD to keep the luxcare and they increased that price to 1852 even though the advertisement stated 1149. They wrote my contract with a warranty even after I had showed my finance Manager that my vehicle already came with a fantastic five-year 100,000 mile warranty to include bumper-to-bumper and powertrain. He agreed to fix it and moved on. Everything for my contract was done digitally on a tablet I had no real paperwork on my vehicle as I was initialing and signing. I attempted to ask questions to the finance manager and he talked me in circles. None of the numbers were making sense and I was getting confused. He had an issue with me paying for my gap insurance upfront. He tacked the fee to my loan ($1,000). The sales price on my contract was also 4,000 more than what was advertised (50,789).I should have ran but I didn’t. It was late, I was by myself, and the more questions I asked I was told that this is the way it works. I asked about financing and he swore he got me the best deal through PENFED. Claiming they were veteran affiliated. However, financing through PENFED would not give me the deal advertised or the one year of maintenance that Nissan offers (I found this out later). I placed another $1,000 down to pay for the gap insurance (I have now put down a total of $7,500. I finally signed everything and I was headed out the door. My sales rep handed me my one key fob and sent me on my way with a full tank of gas and a USB storage chip that held my contract information. I went home and had a friend look at the contract. They had added the warranty I didn’t want ($4,000). They had marked up the truck from 46,000 to 50,789. I was also missing my lenders information with my percentage rate, gap insurance information, and this “mandatory” lux plan I “had to have and could not remove) but paid for in the loan. The first page to my PDF stated that all documents needed to be printed AND given digitally. This was not the case. I also only had one key fob. Which any Nissan owner knows you get two in a new purchase. I messaged my sales rep that I had some discrepancies and needed to see the finance manager the next day. Saturday morning I drove back out to handle the situation with a supportive friend. I’m a disabled veteran and decided that being alone in this scenario was causing me to be physically sick. The finance manager stated to my companion that this was my car and not her business. When I told him she was there because of my disability he said he didn’t know. I didn’t disclose that because I didn’t feel it was information he needed. The sales manager and the finance person came to resolve the issue. It made things worse. I told him what I wanted to know and what I planned to see resolved. That’s when he refused to rewrite the contract told me that I could refinance after 90 days with another lender. I had to beg him to send a request to Nissan for financing through them, when it came back that would be equal to the financing lender they wanted, he said that he would tack on an additional 1 percent to maximize his profit. He also did not request for the 72 months and requested with 84 month plan with Nissan which he said would not make a difference. Then he refused to apply for the 72 month loan. As he said it “we’re past pleasantries” and began sarcastically discussing how everything was in his control. The finance manager stated that the loan was processed already. I politely called PENFED where they stated they didn’t have the loan and it could “die on the vine” in their words. The sales manager said he did not care. He was not changing the loan and that the 20% market up was within his discretion. He also said that he wasn’t listening to what I was saying since I’m not in the industry. This time he would make sure I had a printed copy. I was left with no choice but to take the vehicle he said. He would either process the old contract or I could sign the new one with the marked up price and no warranty but still had the lux care through PENFED. I signed feeling defeated and disrespected. Only to be told that my second key fob was missing and they would look for it. If they couldn’t find it, they would have to cut me a new one on Monday and I would have to drive out again. This dealer is an hour away. I was already there Friday and Saturday. Personally, I feel like they should have just cut me a new key while there but they must have had their reasons. I said fine and left. I sent my loan to another dealer who has instructed me that this was a breach of contract. That the Luxcare plan is optional, that they should have honored the advertisement that their sales rep SENT to ME. That the owners of Greenway are probably not aware of what is going on in Brunswick and that I should call them. I was also given further advice that I am going to take. I have never had such poor customer service in my entire life through Nissan. When I started shopping online through Nissan USA, she asked if any dealer had reached out. I told her Greenway did. I wasn’t looking to haggle the advertising price. I’m aware that inventory is low. I was looking for Greenway to honor their advertising agreement. Is this how Greenway treats their customers? Has Nissan changed their customer service since I bought my last vehicle in 2021? I was hoping that they would have made things right on Saturday and still hope that there is a way to correct this situation. I will continue to work on my end for a better resolution and will pursue other avenues. More

We purchased our 2017 Nissan Pathfinder Premium for my wife at the end of April, and have had an issue with the Bluetooth connectivity once we brought it home. I notified our salesperson and brought the wife at the end of April, and have had an issue with the Bluetooth connectivity once we brought it home. I notified our salesperson and brought the vehicle back to verify that it was not working properly. I was told that we'd either have to wait 45 days for the warranty to activate, or we'd have to pay out of pocket. I have voiced my displeasure about this with repeated emails. If this is a minor problem with the vehicle, then why won't the sales department make it right, and authorize the service department to fix it, and then bill the sales department for the repair? I guess the customer is not right at Greenway Nissan. A small gesture like fixing this at your cost would have gone a long way. Once this is repaired, then I will never recommend this dealership because of this minor issue, and how I've been treated. Too bad, because initially after purchasing the vehicle, I planned to possibly trade in my personal vehicle and purchase a new truck. I also had a few family members who were interested in vehicles too - one's that I would have recommended to you, but now they have taken their business elsewhere (Nalley's). Your loss over a small gesture to help make a customer happy.... More

I recently purchased a 2015 Ford Escape from them on 01/29/2022. The listing price was for $12,998 which I have photo proof of but unfortunately, I did not catch that they had raised the price to $14,42 01/29/2022. The listing price was for $12,998 which I have photo proof of but unfortunately, I did not catch that they had raised the price to $14,425 until later when I had reviewed the contract. Also, at this time I was offered a 3rd party warranty which I had denied at first due to the fact I was not sure how much money I could afford at the time. I had asked if I could wait a month until I had a decision and was told yes by Scott Edwards, and I have tried to contact him multiple times leaving messages and refused to answer or call back. When I test drove the car, the check engine light came on and was told by David Morris that I could get it checked out but had to come back on Monday 01/31/2020 due to Service Department being closed on Saturdays. Monday while fueling up I had noticed another problem when I had tried to start the car and only happened when I fueled up. I had brought this to their attention at the Service desk and told they would run a diagnosis. They ended up telling me I had a bad 02 sensor which they did get replaced but it did not fix the issue of it having a hard time starting when I fueled up the car. This was not fixed until 03/02/2022 which was due to a bad air filter at Beachside Auto. According to Carfax on 12/23/21 they supposedly had changed the oil. but only 3,798 miles later the oil light came on, so it was changed on 03/02/2022 also by beachside auto. I was also told by Beachside that my Splash Guard from underneath was missing which I was also never told about. 2 days later 03/04/2022 my transmission was acting up and brought back into Beachside auto and was told that I needed a new transmission only at 110,709 miles. It was throwing 3 major codes P0219-00 Engine Over-speed condition, P0733-00 Gear 3 Incorrect Ratio, and P0734-00 Gear 4 Incorrect Ratio. I have proof of everything stated and more. If you are a potential customer please don't buy from them More

Absolutely Terrible Dealership and Terrible Experience. I would not recommend anyone to ever shop this Dealership. would not recommend anyone to ever shop this Dealership. More

My boyfriend and I purchase a 2017 Ford Fuison from GreenWay Nissan and from the time we took the car off the lot until now we have had nothing but problems. We have been lied to from the very start wh GreenWay Nissan and from the time we took the car off the lot until now we have had nothing but problems. We have been lied to from the very start when we took the car back and informed them what was going on. Tiara Clark was our sales person she was no help. We paying for a xxxxxxxx xxx WARRANTY that's not gonna pay for the parts to fix what wrong with the car. All they kept telling us that we had to wait the 45 days for the WARRANTY to kick in. It finally kick in just for them to tell us that we have to pay 2100 out of pocket for the 2 parts to fix the car. The A/C comes on by itself, its load noise coming from the gear shift, when letting up the window as soon as you get it up comes back down on its on. We called a week straight leaving messages with no call back. Went up to the car dealership still didn't get the problem fix. I give GreenWay Nissan 000000000000000 stars xxxxxxxx xxx car dearship. I strongly feel that my car was not properly inspected. GreenWay Nissan and the workers are SCAMMERS. David Rodrigues can Kiss my xxx he is a sorry xxx Used Car Manager. Ben Chelbi is the Finance Director he can also kiss my xxx. More

DO NOT BUY USED CAR WITH OUT A WARRANTY! Bought a used car from this dealership. Had to drive it up the next day to finish paperwork. On my way home, the traction light and check engine light comes on. I car from this dealership. Had to drive it up the next day to finish paperwork. On my way home, the traction light and check engine light comes on. Instead of having try drive back to brunswick I take it to a Honda dealership to get checked. They tell me the engine needs new piston rings ($3,500) and timing belt service because the tensioner has a leak ($1,100). Also some other service items that should have should have been taken care of by Greenway Nissan service (transmission fluid and brake fluid). I do not believe this vehicle received any kind of inspection before it was sold. If it did, this dealership is a SCAM trying to hide major engine malfunctions just to make a some money. I have tried calling to talk with a manager multiple times. I have left messages and been sent to voice mails and no one responds. I do not trust this dealership and would not shop there again or take a car there to get serviced. Customer service while conducting the sale was par, they worked with my budget, but I think it was only because they bought the car so cheap knowing there was stuff wrong with it. More

Worst customer service after the sale. I am absolutely disgusted. Have tried to reach out to them on multiple occasions since purchasing. They won’t even return our calls. disgusted. Have tried to reach out to them on multiple occasions since purchasing. They won’t even return our calls. More