Greenwich Ford

This was the worst experience I have ever had buying a vehicle, and I have purchased 4 in the last year alone. We had been looking for a specific type of vehicle for our business and one day while drivin vehicle, and I have purchased 4 in the last year alone. We had been looking for a specific type of vehicle for our business and one day while driving by we spotted it on the lot. Put a deposit down, it was a Saturday, and on Monday I called to try and get financing going. For 3 days I called, emailed, filled out the forms, and they said they couldn't get us financing. So I got financing on my own without any problem and we scheduled an appointment to pick up the vehicle in 2 days. It took over 2 hours for them to complete the paperwork after we signed everything, bringing them a check for the full amount, there wasn't even financing to process!!! Then as I am reconciling accounts they never applied the $1000 deposit we made to the purchase. They could not just credit our credit card, we had to drive almost an hour back over there to physically give them the card to get our money back. We purchased the vehicle April 15th and now it is June 27th and we still don't have our permanent plates. Temp plates have run out, I have emailed and asked for information over a week ago and still have not heard from anyone. More

The manger Kevin was the reason I was impressed with the dealership. If it wasn’t for him and his excellent customer service skills , I would have taken my business elsewhere dealership. If it wasn’t for him and his excellent customer service skills , I would have taken my business elsewhere More

After making a "VIP" appointment and being offered *at least 2,000* over kelly blue book, I drove 90 minutes with the expressed purpose of trading in my vehicle and test driving and hopefully purchasing o least 2,000* over kelly blue book, I drove 90 minutes with the expressed purpose of trading in my vehicle and test driving and hopefully purchasing on new Ford Bronco. From the moment I entered the dealership I was treated like an annoyance. After inspecting my vehicle and "talking to the manger" an hour later the salesperson, Jay, wouldn't even name a trade in number. A complete and total waste of my afternoon. This is clearly a dealership that will use deceptive marketing practices to get you in the door and doesn't care about much else. Buyer beware. More

Easy process Brandon was amazing to deal with! ! Highly recommend! Will be coming back again. ! Highly recommend! Will be coming back again. More

They explained themselves. Amy Burns was exceptionally helpful. Worked with me on issues.Tyler was very informative on all the paperwork and knowledgeable in his job Amy Burns was exceptionally helpful. Worked with me on issues.Tyler was very informative on all the paperwork and knowledgeable in his job More

Greenwich Ford staff was very friendly, I have worked with The service department from the previous owner for many years. They got my vehicle in an out as I waited for my service to be completed. with The service department from the previous owner for many years. They got my vehicle in an out as I waited for my service to be completed. More

Took a month to get into vehicle and the owner Jason calling me to comeback over and my second time took me calling every day to see what’s going on my opinion is Jason is the only one there that has an calling me to comeback over and my second time took me calling every day to see what’s going on my opinion is Jason is the only one there that has any common sense and brain More

Everyone at the dealership were excellent and attentive! Will always recommend their service. It was innovative and painless to deal with them, especially Tyler, Craig and Jason. Will always recommend their service. It was innovative and painless to deal with them, especially Tyler, Craig and Jason. More

Helpful staff Completed work on time and for the quoted price. DID NOT have all parts needed to complete pre-arranged work. price. DID NOT have all parts needed to complete pre-arranged work. More

Very professional. Diagnosed issue and I followed up on Very professional. Diagnosed issue and I followed up on another website to verify.. They were "spot on" with diagnosis. I will travel 45 minutes, a Very professional. Diagnosed issue and I followed up on another website to verify.. They were "spot on" with diagnosis. I will travel 45 minutes, as opposes to 10 minutes locally, to use this service depart6 More