Greenwood Ford

Great sales staff Ryan and Boris were great to work with and they were very helpful and really no pressure. They answered all the questions we had and were knowledgeabl Ryan and Boris were great to work with and they were very helpful and really no pressure. They answered all the questions we had and were knowledgeable about the vehicle. More

Great sales great service Greenwood Ford and Kyle Gomer did a great job. I drove several trucks that day trying to make the right decision. No pressure very laid back just the Greenwood Ford and Kyle Gomer did a great job. I drove several trucks that day trying to make the right decision. No pressure very laid back just the way I would want it to be. Thumbs up!👍🏻 More

I got SCREWED BIG TIME BY THIS DEALERSHIP !!!!!!!!!!!!!!!!!! I HAD PUT A VERY GOOD REVIEW ON HERE WHEN I FIRST GOT MY JEEP BUT THINGS CAN CHANGE FAST THEY SCREWED ME OVER BAD SOLD A EXTENDED WARRANTY THAT I HAD PUT A VERY GOOD REVIEW ON HERE WHEN I FIRST GOT MY JEEP BUT THINGS CAN CHANGE FAST THEY SCREWED ME OVER BAD SOLD A EXTENDED WARRANTY THAT WAS NO GOOD SO I NOW HATE THIS PLACE AND AM STUCK FIXING MY JEEP MYSELF WHEN YOU GIVE OVER 25000 DOLLARS FOR A VEHICLE THEY COULD SPEND A 1000 AND FIX IT FOR YOU ESPECIALLY SINCE THEY TOOK MY GOOD CAR THAT NOTHING WAS WRONG WITH AND SOLD IT THE NEXT WEEK !!!!!!!!!!!!!!!!!! More

When I came on the lot I was approached by a salesperson. He was nice at first but started asking about my credit. When I told him it may not be the best because of a recent divorce he just said well we may He was nice at first but started asking about my credit. When I told him it may not be the best because of a recent divorce he just said well we may not be able to help and just wandered off! For some reason I continued to look at cars and as I saw another salesperson start to come up out of the corner of my eye, I heard the first salesperson say "Don't bother. She's a Bogey". I don't know what that term means but it made him stop in his tracks and just stand and smoke a cigarette. I bought from another Ford dealership who was willing to help. These guys were horrible! More

I took the 2002 Ford F150 I used to own more than once and always had good experiences with them Laura is an excellent service manager and Chris is Preaty good too. I had to partialy rebuild the rear in m and always had good experiences with them Laura is an excellent service manager and Chris is Preaty good too. I had to partialy rebuild the rear in my truck and they did a great job and price was reasonable they have very skilled techs and a good rep in Bowling Green I also had them replace all the coil packs and tune the motor and that went well, when I had it in I told them I think that the front end might be a little loose they checked it and said everything was fine why spend money on something you don't have to I've got nothing but good to say about service Now as for sales the verdict is still out on that one They have yet to impress me there but if they do I will write a good review on them I don't believe a person should speak badly about anyone but I don't trust car sales people or finance managers they are typical just out for themselves I believe there are some good ones out there you just have find them all I ask for is to be treated honestly and fairly I don't think that's too much to ask for That's what they would expect from me..... More

Took a 2004 ford F350 dually in on a wreaker because it would not start. Suspected the starter but ask Greenwood Ford service to CHARGE the two batteries so as to deteremine whether the starter was a probl would not start. Suspected the starter but ask Greenwood Ford service to CHARGE the two batteries so as to deteremine whether the starter was a problem. OBVIOUSLY, they didn't bother to charge the batterie and simply assumed that the starter was BAD and would need $700 to replace the atarter. I have a little trouble with this picture. More

Customer service is number one (# 1) at Greenwood Ford. Customer service is number one (# 1) at Greenwood Ford. On June 17th. 2009 driving across country, pulling a 25 ft. boat I had a brake problem on a Customer service is number one (# 1) at Greenwood Ford. On June 17th. 2009 driving across country, pulling a 25 ft. boat I had a brake problem on a 2000 Ford Excursion ¾ ton SUV. I telephoned back to the State of Missouri for my girl friend to find me a Ford Dealer in the Bowling Green, Ky. area on Goggle. Greenwood Ford came up, Thank God. This Ford Dealers Service Department is FIRST RATE, from the first telephone call - to the service department personnel and the parts department, everyone had my best interest at heart. This problem started at about 3:30 PM. by 6:00 PM. the Ford Excursion was fixed correctly, at a good price and I was back on the highway headed home. If you need a new or used vehicle or just good service on your Ford vehicle in the Bowling Green, Ky. area this is the place for you. It was for me. More

I have had many experiences with Greenwood's service department - mostly bad. First, they were unable to diagnose a minor problem with my car even though I told them EXACTLY what was wrong with it. The department - mostly bad. First, they were unable to diagnose a minor problem with my car even though I told them EXACTLY what was wrong with it. The service manager that I dealt with dismissed my diagnosis as "impossible". After four failed attempts blindly replacing parts (under warranty) and leaving a few gouges in my interior door panel, I finally got "unpleasant" enough with them to convince them to at least investigate my diagnosis. They at least apologized after they found out I was right, and gave me two free oil changes. My next experience was with a brake inspection. They removed the rear drums by removing the bearing nuts, which I don't think is the proper method and which they accessed by driving a screwdriver through the dustcaps and prying them out and then put back damaged. I don't know how a dustcap with a hole in it can keep dust out, but one of them fell out anyway. In disgust I replaced it myself. Finally, after an awkward feeling drive home on my most recent visit, I discovered that when they rotated my tires, they did not bother to adjust the front/rear tire pressure, so I was driving around with overinflated rear tires and underinflated fronts. Additionally, though I consider it to be poor form to pass along second hand information, I sold a Ford product to an aquaintance which later developed a stalling problem. He took it to Greenwood who diagnosed it as the catalytic converter and offered to replace it for $900. Being dubious of their diagnosis, he took it to another mechanic who determined easily from the car's error code that it was only a sensor on the transaxle and replaced it for $150. The sensor replacement cured the problem and for one-sixth the price of Greenwood's erroneous diagnosis. Conclusion: Greenwood Ford's service department could not diagnose their way out of the proverbial paper bag and does mediocre work. To their credit, the service writers are friendly and the technicians did complete both free oil changes successfully...as far as I can tell...though they were slow. More