Greenwood Ford

****DO NOT USE THESE xxxxxxxx****** I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into G operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford for an oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street. When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around but the dealer had closed. The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been xxxxxxx Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light came on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, costing close to $3000. And $1000 for my accommodations. I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if More

It took over 4 hours for an oil change. People at the service desk are not helpful. People at the service desk are not helpful. More

Service department let me down. I went to the dealer to confirm a seal was leaking and could be repaired. I spoke with service person and a mechanic. It is not possible to mak I went to the dealer to confirm a seal was leaking and could be repaired. I spoke with service person and a mechanic. It is not possible to make an appointment so I confirmed the best day to bring it in. Had the truck there at opening with expectations of picking it up that evening. I tried to confirm it was completed throughout the day but could not reach anyone by phone. I live 25 miles away so took off early to get there in time to pick it up 30 minutes before closing. It took 30 minutes to figure out my truck had not been touched. They had to call the mechanic at home. They offered to let me leave it another day but at this point I had no other way to get to work. I took it home, called HUNT FORD in Franklin KY, they worked me in and had it completed in 2 hours. Great service at that location. At this time I have no plans to return to Greenwood Ford to purchase or service. More

Please do your research, this dealership will tell you what you want to hear to sell a vehicle but when it comes to service and Fords inability to take ownership for faulty parts and warranties, they will what you want to hear to sell a vehicle but when it comes to service and Fords inability to take ownership for faulty parts and warranties, they will treat you like you filth including executive leadership. And, they will not fix the problem. More

All though the personnel were nice, I believe they tried to sell me product that was not needed. Once they learned that I was from Michigan and not able to leave my car for days, and that i had full mainte to sell me product that was not needed. Once they learned that I was from Michigan and not able to leave my car for days, and that i had full maintenance coverage through Ford, they miraculously fixed the issue within minutes. When I arrived back in Michigan, I immediately had the vehicle inspected by my local Ford dealer only to learn that the problem diagnosed by Greenwood did not exist at all. I would not recommend Greenwood to anyone!! More

Day 1: had my truck towed to the dealer. Day 4: problem diagnosed, $64 part ordered. Day 9: part arrived. Days 10-15: multiple calls and messages left to see when my truck would be fin Day 4: problem diagnosed, $64 part ordered. Day 9: part arrived. Days 10-15: multiple calls and messages left to see when my truck would be finished. Day 16: drive to the dealership because I wasn’t called back. Day 16 (2hours later): truck is done, charge is about $120 more than “the most it’s going to be.” Got it reduced by about $175. Day 16 (2 more hours later): truck is delivered to me as a courtesy. Tech left the cover to the fuse panel and access panel laying in the floorboard. One star for poor service but two stars because they adjusted the price with no hassle. Service department was nice but I’m dissatisfied with speed of service, attention to detail, and overall customer service. More

Easily the worst place I've ever tried to do business with. Witnessed salesmen follow an upset potential customer to their car yelling back and forth due to a seven thousand dollar discrepancy the custom with. Witnessed salesmen follow an upset potential customer to their car yelling back and forth due to a seven thousand dollar discrepancy the customer was quoted before entering. I was also terribly misquoted and treated horribly while trying to shop here. I was lied to, taunted, yelled at, they wouldn't allow me to leave in peace after declining their terrible offer respectfully numerous times, I'm talking declining them 5 or 6 times. Once I exited the building, I was followed to my car by more than one associate and taunted more. I was even called a xxxxx by a man named Tommy Renshaw who couldn't wait to tell me his DADDY owned the whole place. After exiting my car for a third time I asked Mr. Renshaw if he really wanted to fight on his own car lot. I believe I would have rather enjoyed it. I even have a VIDEO of the guy yelling at me taken by my significant other who is currently 9 months pregnant from the passenger seat of our vehicle. I was even called by Mr. Renshaw minutes after leaving to see if i was still interested in making a purchase, I'm pretty sure he was trying to bait me into talking crazy on a recording phone call so he could somehow turn the table. Smarter than that buddy. Shop here if you want but I wouldn't recommend it. Enjoy Daddy's money you xxxxx. More

Well they seem to know what they are doing everyone was very nice at the front desk the man that took care of us was very nice and very courteous and when we paid our bill was very courteous the bill was e very nice at the front desk the man that took care of us was very nice and very courteous and when we paid our bill was very courteous the bill was expensive a lot more and I think it should’ve been thank you More

Great service department! The entire experience was terrific. Check in was a breeze as well as the check out process. terrific. Check in was a breeze as well as the check out process. More

Excellent service, Mr J Beam was very helpful. He was polite and done what he said. polite and done what he said. More