Greg Lair GMC

Took my 2023 Sierra 2500 in for issues with the transmission shifting. When making the appt. I was not asked for the reason for service and arrived being asked whether I needed my tires rotated. transmission shifting. When making the appt. I was not asked for the reason for service and arrived being asked whether I needed my tires rotated. This was on a Monday. I informed the service writer that it was trans related and to please have a diagnosis by Friday and to keep the truck in a running state as I need the truck for work on the weekends. This did not happen and the truck was OOS for 3 weeks, meanwhile I lost on 3 jobs. Repairs were made based on a service bulletin but the delay was due to back order of parts. These parts are based on a known issue of the 10 speed "Allison" transmission. IMO General Motors and dealers should be well stocked in these repair parts. After $88K purchase and 55K miles my truck should have never been out of service this long. Additionally the service writer called several times with updates all the while relaying issues on another vehicle not mine. More

Just not satisfied with the results or the explanations of what is wrong with my truck or how I need to go about fixing it. of what is wrong with my truck or how I need to go about fixing it. More

Everyone in the service department was very courteous and helpful. Service was performed in a very timely manner, I was in and out. Very pleased. helpful. Service was performed in a very timely manner, I was in and out. Very pleased. More

Friendly service team? In and out in a timely fashion. Thank you very much. Ola In and out in a timely fashion. Thank you very much. Ola More

Fast, easy, and professional service. The service department keeps my vehicle up to date and in good repair. The service department keeps my vehicle up to date and in good repair. More

Easy transaction. The van was as described. I would use them in the future. Good service. The van was as described. I would use them in the future. Good service. More

Terry takes very good care of us and our vehicles. Very timely and dependable service. Very timely and dependable service. More

Terry was great service rep as usual, highly recommend him and Greg Lair service dept.. him and Greg Lair service dept.. More

Greg Lair GMC service department always does a great job and follows through on their commitments. and follows through on their commitments. More

I have probably bought at least 7 vechiles from this dealership over the years. I recently had to take my 2024 canyon TX4 in because of engine noise. It was about 6 weeks later that they finally told me dealership over the years. I recently had to take my 2024 canyon TX4 in because of engine noise. It was about 6 weeks later that they finally told me the engine and turbo had to be replaced and the parts were on back order. After the first week they gave me a loaner which I could drive only 5000 miles. They gave me another loaner for a few days then sold it. No indication as to when they may get engine. I hear it is 3to 4 months away. They have made no attempt to get me a loaner. I think there business manager is a big problem. I still make 1000 monthly payments and have to secure another ride while this crap goes on. There warranty is good but getting anything done is a totally different story. Mike More