Waco Hyundai

I’ve never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all—they don’t fix things. I’ve had to return multiple times because they forgot to hook something up after a repair. It’s a circus. The service manager looked me in the eye and said, “I don’t need to know! We’re great! Thanks!” — pounding the counter and storming off — when I calmly brought up years of unresolved issues. All recorded, by the way. I’m easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn’t wish this experience on anyone, and I wouldn’t trust Hyundai—or Hyundai Waco—if you need a reliable vehicle or want to be treated like a human being who depends on one. More

Very unprofessional staff and rude once they know you aren’t budging on their first offer. aren’t budging on their first offer. More

Came in to buy a used car listed on their website for $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back and show the price with an added $1900 "security package" tacked on, and offered $1300 less for my trade than lowest value the appraisal tool on their website. Plus various "administrative fees" tacked on, all in all the price was almost $3000 more than listed online. Combined with the xx trade offer meant the car was in the neighborhood of $4000 more than I was expecting based off the online price, and conversations over the phone, a nearly 30% upcharge. Unbelievable. Every dealership sucks, but this is a standout from all the others for how fake their online prices are. More

Waco Hyundai and their service manager are a complete embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From th embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From the lack of customer care, worthless communication skills, to their disorganized service, this experience has left me livid. I will never return and would never recommend their services to others. Ultimately, this experience left such a foul taste in my mouth that I sold my Hyundai two days after the repairs were completed to avoid ever returning to Waco Hyundai. (This was the third Hyundai that I’ve owned.) Unfortunately, they are the only Hyundai dealership in a 50-mile radius of me. Of course, they wanted to know how my experience was at the dealership. A few days after my service visit, I was sent a text to rate my experience. It was a sliding scale, with ‘10’ being perfect and ‘0’ being poor. I easily responded with a ‘0’. I received a reply asking how they could “make it right.” At this point, it was too late for that. Not to mention, everything I had been through for the past 33 days was too long to explain by text. I sent a text back asking them to call me so I could explain the situation. A man named Rich (director of operations) called me a couple days later to discuss everything. He explained to me that he had only been hired a few days ago. It sounded like he was essentially brought in to straighten up the place and clean up their messes. We talked for a good 30 minutes, and I explained why I rated them a ‘0’, why I sold my car and so on. To “make things right”, he offered to detail my new car for free. I almost spit out my drink – surely, he was kidding! There was NO way I would ever go back there, much less take my new vehicle to be detailed by them. He was insistent and asked, “what else could we do”? I didn’t really know what else to say, so I mentioned a fuel gift card. Since Rich was new to Waco Hyundai, he said he would run the idea of a fuel gift card by the manager and see what he could do. He called me back a couple days later. His manager was good with the fuel card, BUT only if I left them a ‘10’ review in exchange for it! WHAT??? That’s a hard NO! After everything, your manager now wants to BRIBE me with a gift card to LIE and leave a perfect ‘10’ review for a gift card? This is absolutely UNETHICAL and UNPROFESSIONAL. I really should not have been surprised at this point though. Finally, if you’re considering this dealership, please avoid it all costs and save yourself the misery. I was without my vehicle for 33 DAYS to replace a battery. During all of that time, they still did not complete the open recalls I asked them to handle. My Hyundai app would alert me with updates on my car and allow me to track my vehicle’s activity. It just sat there for SO many days with NO activity. Why weren’t the recalls handled during that time? More

If I could give it 0 stars I would. I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on I’ve had my Sonata oil serviced by Hyundai since I got it. Always a good experience until I took it in for maintenance. My check engine light was on and my car started to over heat randomly. I spent $3,000 of my own money for all of the repairs. I got my car back and the exact same day my car was having the exact issues I took it in with. Over heating and my engine light came on. Justin told me “give it some time” it probably just needs a little bit of time to “re-set” itself. I took the car back two days later because I still had the same issues. He then said “oh your engine is failing”..why wouldn’t they have told me that prior when I paid for the check on my car? It will be 16k for a new one… I asked well how do I make sure this won’t happen if I buy another car and get serviced here and he basically said I can’t prevent or do anything about it. So now I’m paying on a car I can’t drive because it died not even a week after “fixing”. My warrenty had literally just ran out so Hyundai didn’t want to fix their mistake tragic. Fast fwd to now, I called trying to get a number for corporate they tell me “they don’t have a corporate number or anyone in corporate”? Okay whatever so one of the service reps (I think it was Justin again) says he will try to help me and see about salvage motor options to get me a new motor…says he will call me back…that was in November 2023…so I call again and contact Ramsey and he tries to “help” and says he’s going to look into my case and call me back THAT WAS IN JANUARY…all while this is happening I’m getting so many calls to buy a new car. When I tell them the situation everyone says they will look into it and doesn’t. Ramsey even texted asking if I was interested in purchasing a car but to help me like he supposedly intended…I told him my issues he said “sorry” and that was that. Do not give these people your hard earned money. I am so disappointed in this company that I initially loved. I swore I would never purchase anything but a Hyundai..they don’t care about anything but making a sale. Now I’m stuck paying for a gorgeous car that I can’t dive so that it doesn’t go on my credit. I have no car to drive now until this is paid off. More

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I e customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs. More

My Car got into accident and Hyundai roadside service on 4-Aug. It is almost 20 days and still back and forth between Gecico insurance and service center. I am paying rental car payment from my pocket. 4-Aug. It is almost 20 days and still back and forth between Gecico insurance and service center. I am paying rental car payment from my pocket. More

Worst customer service! Sold us a car that check engine light came on 4 days after purchase, been back 5 times to repair, still not fixed & haven't made 1 payment yet! Won't Sold us a car that check engine light came on 4 days after purchase, been back 5 times to repair, still not fixed & haven't made 1 payment yet! Won't let us use our down payment towards another vehicle that works! Car was never detailed or filled with gas as promised. Picked it up with scratched window after 1/5 times we brought it back! Rude & condescending! More

Don't try getting any numbers but MSRP, even dealer discounts they have listed on their website, over the phone. I called to ask if the $1 dealer discount they had listed was an error and what it was m discounts they have listed on their website, over the phone. I called to ask if the $1 dealer discount they had listed was an error and what it was meant to be, the salesman dodged the question, tried to talk me into coming in person, then hung up on me when I made it clear I would not have time to make a 4 hour round trip until the next day. More

Friendly staff, clean wait room (with candy btw), and fast service. Will definitely go to this location for my next service fast service. Will definitely go to this location for my next service More