Waco Hyundai

I am writing this review to share a deeply frustrating experience with Waco Hyundai’s used car sales department. While the initial interactions appeared promising, the final outcome revealed a severe lack experience with Waco Hyundai’s used car sales department. While the initial interactions appeared promising, the final outcome revealed a severe lack of internal coordination, basic inventory tracking, and respect for a serious buyer’s time. My process with this dealership spanned nearly a week, beginning on Friday, June 12th, when I scheduled an appointment. Over the course of this process, I interacted with three separate individuals who had the word "Manager" somewhere in their title. I was a proactive and communicative customer, especially due to the fact that I am located in Houston and would be going out of my way to travel to Waco to purchase the vehicle. Friday, June 12th: Scheduled appointment to drive vehicle with intent to purchase. Saturday, June 13th: Submitted financing applications and received an initial quote. Monday, June 15th: Received an updated quote. Tuesday, June 16th: Confirmed directly with management that they would accept draft payments. Wednesday, June 17th (5:20 PM): Re-confirmed my appointment for the following day and explicitly stated we would be arriving to purchase the vehicle. Thursday, June 18th: At 8:00 AM, I received an automated text confirming my appointment. Shortly thereafter (and after already getting myself and my two young children loaded in the car and en route), I was informed that the vehicle was not on the lot because it had been taken to the manufacturer for alleged warranty maintenance. They had no idea when the vehicle would be back. To make matters worse, I received a subsequent phone call from dealership staff asking if I was still coming in - demonstrating that their team was completely unaware the car was gone. A review of the CarFax history shortly after this call (by me) showed the vehicle had actually been serviced days prior, on Monday. Allowing a committed buyer to proceed through an entire week of financing, paperwork, and scheduling while coordinating with three different managers only to fail at basic inventory tracking and send a vehicle off-site for maintenance is thoroughly unacceptable. I spent days taking all the right steps to ensure a seamless transaction, only to be met with staggering disorganization and zero internal accountability. If you value clear communication, operational transparency, and basic professional courtesy, I strongly suggest looking elsewhere. More

Your new place was very nice, and so big. The staff was so professional, and so very helpful. They did an amazing job on my Kona. I gave them a 100 percent rating. Pamela Brown The staff was so professional, and so very helpful. They did an amazing job on my Kona. I gave them a 100 percent rating. Pamela Brown More

Nice and friendly and make sure everything was done she didn’t let us down didn’t let us down More

I appreciate the help I got from Brent and finance department for getting me into a new car. I am definitely loving it. department for getting me into a new car. I am definitely loving it. More

Wonderful, excellent people, very caring, will refer anyone and very helpful, thanks Chad for your help anyone and very helpful, thanks Chad for your help More

We were very satisfied with the professionalism shown to us. Chad made my wife was happy and understood the entire process. We have already recommended you to several of our friends/family. us. Chad made my wife was happy and understood the entire process. We have already recommended you to several of our friends/family. More

Over all great experience. Staff were super respectful and very helpful. Would definitely recommend to anyone looking for an amazing experience. Staff were super respectful and very helpful. Would definitely recommend to anyone looking for an amazing experience. More

I had an oil change and recall done and the wait time was minimal and was very satisfied with everyone being so helpful with getting me in and out so soon thank you for being helpful and getting me hoo was minimal and was very satisfied with everyone being so helpful with getting me in and out so soon thank you for being helpful and getting me hooked up and out of there so soon More

Danny in Service is amazing! Always professional yet personable & patient. Thoroughly explains all procedures; keeps me updated; then goes over all services upon completion. This Always professional yet personable & patient. Thoroughly explains all procedures; keeps me updated; then goes over all services upon completion. This is the second time that he has assisted me & I will request him for all my service needs in the future. I also appreciate the lovely waiting area & the clean restrooms. More