Gregg Orr Toyota
Hot Springs, AR
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34 Reviews of Gregg Orr Toyota
The service department is rude and they do not honor their warranties. I paid about $5,000 for an extended warranty on a new tundra and the air condition had a problem and they charged me $175 for one h their warranties. I paid about $5,000 for an extended warranty on a new tundra and the air condition had a problem and they charged me $175 for one hour of labor to diagnose the problem. It took them about 20 minutes and they said it was not covered. The truck is only one year old. When I told the service manager I was going to get a second opinion he told me to get my truck and leave before they had even serviced it. Do not buy anything there and do not by an extended warranty because it is worthless. More
Fraudulent business practices - intentionally withhold financing options. Do not disclose interest rate. Overprice their listed vehicles price by $10,000 without informing the customer. Pushy arrogant sal financing options. Do not disclose interest rate. Overprice their listed vehicles price by $10,000 without informing the customer. Pushy arrogant salesmen and financing “manager”. I could go on and on. Do NOT buy a vehicle from them. More
I give Evan Devore a definite 5 star rating so helpful and kind when he sold me my Corolla Cross .. he kept helping me many times over with questions about my new Toyota and never ran out of patience wi and kind when he sold me my Corolla Cross .. he kept helping me many times over with questions about my new Toyota and never ran out of patience with me .. he made my purchase a pleasure at Greg Orr and I will defiantly be back to see him on my next purchase.. thank you Nevin you are the BEST! Inice Patnode More
Worst experience ever, for a service department, at a dealership. Very expensive and didn't know the problem, therefore didn't fix the issue. Still paid over $600.00. dealership. Very expensive and didn't know the problem, therefore didn't fix the issue. Still paid over $600.00. More
Worst service department! !! Lost my keys and needed a replacement. Had my car towed on Friday late afternoon, was called by Tyler and quoted $1800 to have my 2006 Toyota Sequo !! Lost my keys and needed a replacement. Had my car towed on Friday late afternoon, was called by Tyler and quoted $1800 to have my 2006 Toyota Sequoia rekeyed. Was told they did not have the parts, so they would have to be ordered and would take 5 business days to arrive to the shop. My keys were found by a neighbor after her dog had carried them off on Monday evening. I called spoke to Tyler on Tuesday at 7:35 am, told him the keys were found and asked about picking up my car and what it would cost to get a second key made. He put me on hold to ask his service manager the price. He proceeded to quote me almost $400. He said that $178 was a restocking fee for the ordered parts, they didn't even have in their shop. I told him nevermind on the key because that was ridiculous. When I got to the service dept the employees were more concerned with their conversation about a game they were planning to promptly attend to a customer. Then i had to wait for them to track Tyler down for him to proceeded to tell me it would be $197 because of sales tax, that he failed to mentionon on the phone. And by his own omission, nobody had even touched my car, even though my receipt states an multipoint inspection was performed. Worse service experience. Side note I was not opposed to paying for a restocking fee but the amount for the restocking fee was ridiculous and the customer service was lacking severely!! More
Run, do not buy anything from this dealership. They are dishonest about pricing and their Sales Manager is a jerk. If you believe that people should honor their word then do yourself a favor and d They are dishonest about pricing and their Sales Manager is a jerk. If you believe that people should honor their word then do yourself a favor and do not buy a car from them! More

