Gregg Young Chevrolet Inc.

Worst service experience ever for a simple first service oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday fo oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday for an oil change this is the place for you. Against my shop manager's advice to let him change the oil on my 2021 High Country 2500HD Diesel for the first time I decided to let Gregg Young complete it as it part of the services they committed to at the time of purchase. My journey starts the prior week as I showed to get the oil changed and was told the wait is 4-5 hours for a simple oil change so I skipped it thinking it was just a one time occurrence and thought to myself I'll give it a try next week but I'll arrive earlier. This day I was the third or fourth person in the door...... To my surprise the wait was only only 2-3 hours versus 4-5 hours so here I sit putting my power to the pen and letting everyone know what is happening to me..... Oh wait before I hit submit the service manager just came out and tried to sell me a new air filter which clearly didn't need an air filter as the vehicle has only 7500 miles on it, unfortunately I think this is standard business practices so let the buyer beware and don't buy a vehicle based on the service department and items promised by sales about the service department. More

Adding my one-star review to the rest. I usually don't write reviews but others should know this dealer has terrible customer service. I wanted to buy a car, found one I liked but, there was no customer write reviews but others should know this dealer has terrible customer service. I wanted to buy a car, found one I liked but, there was no customer service whatsoever. I was told I was at their mercy for pricing. Really? Can't be reasonable. I'm moving on.. There are a lot of used car dealers. This one won't be around long with the poor service. More

Took my 2020 surburban for warranty work on the rear view camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when they wanted me to and they took a week and a half to fix that. I just took my 2008 avalanche in for the Takata air bag recall and they lost my car, they said they didn’t have any record of us having an avalanche even though they have worked on it since it was new,so I called onstar to locate my car and they said the car wasn’t at Gregg young and that I needed to notify the police that my car was stolen. When They were notified that the police would be coming to see them they all of the sudden found my car and blamed the service writer that took my car and said he was at guards for the next month and he put my keys under an Ipad (They told my wife that he left them in his desk) and the car had 70 more miles on it then it had when I dropped it off and I know this because onstar sends me an e-mail every month and it said what the mileage was when I dropped it off ,they said I signed off on the mileage when I dropped it off but I didn’t sign anything.so they said they could show me a security tape showing that my car was in their lot but then apparently they couldn’t access it, all I can tell you is that I’ve been talking my cars there for service since 2003 and that I will never ever take another vehicle to them again.oh and by the way ,they didn’t even wash it after they fixed it,if they fixed it. More

Bob Troutner was very knowledgeable, kind and professional. We can’t wait to come back and purchase another vehicle from him! Chris in the service department was also very good, give her 5 star professional. We can’t wait to come back and purchase another vehicle from him! Chris in the service department was also very good, give her 5 stars! Joe Bradley More

Don't give them your contact info! They'll have 3+ people blowing you up with texts & canned email that no one will ever answer. So far I've gotten ZERO response to my questions from any of the three people blowing you up with texts & canned email that no one will ever answer. So far I've gotten ZERO response to my questions from any of the three people I've replied to. Now that I've purchased a vehicle elsewhere, ZERO requests to stop hounding me have been honored. Ugh. I was in the market for a vehicle and now I have a needy bad boyfriend/penpal. More

Well, it won't let me leave no stars, so I have to give one just to warn people away. Worst car buying experience ever. If you expect to go through the ridiculous song and dance where your time is wasted a one just to warn people away. Worst car buying experience ever. If you expect to go through the ridiculous song and dance where your time is wasted and you can't get a straight answer about the price of the car, you won't be disappointed. Information about the cars on the website is not correct, as in: it will say "No accidents!" etc etc....there's a disclaimer, but that's just so they can lie without consequence, so don't trust what you see there. What they sold me is junk that will need a pricy repair but a few short miles (think: less than an oil change) and no, it wouldn't have been covered by their "extended warranty," so thank God I didn't spend the extra money on it's not that old, and didn't have high mileage - it's just junk. They also "screwed up my paperwork" so I had to go back and re-sign everything with the same slimy pretend-human I'd already spent an hour resisting upsells from. I'm certain this was a tactic - I could have called a lawyer, because we had a done deal with everything signed that THEY agreed to, and yes, they wanted a higher monthly payment when I was already at the limit of what I could afford. Do NOT buy a vehicle here. There are SO MANY OTHER CHOICES. Disingenuous, disheartening, disappointing, and difficult to deal with. I'll never be back and I'm unloading this piece of junk and buying something that won't burn four quarts of oil in less than 2000 miles, and die in the middle of intersections almost costing me and other people our lives. Way to go, Gregg Young. Great business model! Don't say you weren't warned. I have to select an employee and give stars there where I wouldn't. I don't know if employees are forced to behave the way they do here, but I wouldn't be able to live with myself if it were me. More

Sales person was great, finance department is not good. The sales person did a great job and made sure everything was taken care of as he promised and in a timely manner. Once the finance department started The sales person did a great job and made sure everything was taken care of as he promised and in a timely manner. Once the finance department started, they had addresses wrong and did not correct them in their system and from that point on it was trouble at DMV, bank and other services we should receive. It has taken multiple calls and trips to attempt to correct. They don't call you back when promised and or take care of anything they promise. They charge $399 for paperwork and I paid them for what, so I would have to spend hours on the phone? Never had a finance department with such a lack of accuracy in paperwork. At first I thought I had found an good dealership, but as the mess started I have changed my mind. More

Rail dust on car My car was brought in for rail dust removal last Friday. It was not done to our approval. Scott Turnquist contacted me and I took it back in Wednesday My car was brought in for rail dust removal last Friday. It was not done to our approval. Scott Turnquist contacted me and I took it back in Wednesday. I picked it up today and I’m happy with the results. He answered all of my questions and I’m happy with their work. More

For great service, ask for Jack Freese I brought my vehicle in to get looked at and received stellar service from Jack Freese. Although the news of the needed repairs was not ideal, Jack wa I brought my vehicle in to get looked at and received stellar service from Jack Freese. Although the news of the needed repairs was not ideal, Jack was very open, honest, and provide great recommendations and options. A loaner vehicle was provided while the team did a diagnostic test. Jack made the process less stressful and made me feel valued as a customer. He should get promoted!!! More