Gregg Young Chevrolet Inc.

Terrible experience - literally stole money from my account I worked with KT originally to purchase a used Traverse - and unfortunately I didn't find anything on Saturday, March 14th. I received a phone call fr I worked with KT originally to purchase a used Traverse - and unfortunately I didn't find anything on Saturday, March 14th. I received a phone call from Alex Young on Monday, March 16th, asking us to come in at 6:35 PM (please note the specific time) to meet with KT again, as there were more Traverses that they wanted us to look at. When my wife and I went to the dealership on Wednesday, I was informed that Alex wasn't there (at a seminar) and that KT was off that day. No one had a clue as to our meeting - so another salesman, Ken, offered to help us. Unfortunately, there weren't any new vehicles on the lot either - but we informed Ken that there was a Traverse at a dealership in Cedar Rapids, IA (4 hours away from Omaha). Ken and Andy (used car manager) offered to look in to doing a dealer purchase on that car if we were interested. On Friday, March 20th, Ken called me and asked if I would be willing to put a $500 security deposit as a show of good faith towards our interest in buying the car. I (stupidly) gave him my debit card information, and was assured by Ken twice that if we bought the car, then the $500 would go towards the purchase of the vehicle. If we decided not to buy it, then the money would be refunded. Ken then drove Cedar Rapids himself to get the car and bring it back. He called me to inform me it was in Omaha, and I asked him if it was a smoker car (an absolute deal breaker in our mind). Ken said no, it was perfect and we arranged to come look at it. When we got there, it smelled like smoke, so my wife and I indicated that we were going to look elsewhere. Andy and Ken offered to have the car cleaned, detailed and ionized to make an attempt to get rid of the odor. On March 30th, we went back to look at the car and found that it was clean, but we were having second thoughts and VERY reluctant to work with Ken at this point. We had also found another Traverse at another dealership (Sid Dillon in Blair, NE). On Tuesday, March 31st, we test drove that vehicle and had such a good experience with Sid Dillon that we decided to purchase the car. Afterwards, I called Ken to break the bad news - and (predictably) he was upset....and he had every right to be. However, when I checked my bank account shortly thereafter, I saw that Gregg Young had taken $1,000 out of my account. There was no notice or update from the dealership - they simply helped themselves to my money. I called Ken and Andy several times, trying to get a reason why this happened. Both of them indicated around 4:30 that they were looking into it and would call me back in a few minutes. I didn't hear from either of them for two hours, and neither returned my multiple calls. I finally got Ken on the phone, who simply said that the money was going to be reimbursed. Ken didn't offer an explanation. He certainly didn't offer an apology. He didn't say when the money would be returned or in what fashion. He simply said "it will get back to you" and hung up. More

Truck repair I went to this dealership based on the reviews. I was very happy with the service! My truck was acting up and I did not. know what was wrong. I calle I went to this dealership based on the reviews. I was very happy with the service! My truck was acting up and I did not. know what was wrong. I called the service and talked to Chris Deegen. He set my appt and got me a loaner to drive. Even though it would not act up for him,he did find some things I needed to fix. Got them done,am very happy and he told me we could wait for another act up and call him and he would send a tech out to look at it. I now fell like I have a place to take my truck. I moved here 1 1/2 yrs ago from Texas. This will also be where I go first to make my next purchase! Thanks Chris. More

A little shady. From the time we contacted the dealership about a GMC van advertised on Cars.com until a deal was made on the trade in for our current vehicle, the pr From the time we contacted the dealership about a GMC van advertised on Cars.com until a deal was made on the trade in for our current vehicle, the price of the GMC van jumped from $11,995 to $16,995. When confronted with this, I was told that they would not have listed it at that price because they could not make any money. My husband called a different salesman and he acknowledged the original price and was shocked that the price had changed so drastically. We came to a sales price of $12,900, so not exactly bait and switch, but pretty close. Once a trade value was offered on our van ($10,800 when it books for $12,600) and we agreed since we are eager to get a larger vehicle for our growing family. Financing application filled out, credit run, interest rate agreed to. Two days of waiting later, we are told that they cannot get a finance company to lend on the van for any more than $7,500, what it books for. Obviously we don't have the $5,400 down (44% of sales price.) More

Issue Resolved I originally submitted a bad review, but after speaking with management everything has been settled and handled to my satisfaction. Therefore I do re I originally submitted a bad review, but after speaking with management everything has been settled and handled to my satisfaction. Therefore I do recommend them as a service center. More

2014 malibu upon arriving to Greg young Chevrolet I was greeted by Jonathan Gundersen. I was very impressed on his professionalism and product knowledge as well a upon arriving to Greg young Chevrolet I was greeted by Jonathan Gundersen. I was very impressed on his professionalism and product knowledge as well as his customer service. Jonathan was able to find me exactly what I wanted in a car.I've been to many different dealerships and Greg young Chevrolet is the best dealership to go to for new or used cars. I will definitely be returning when I want a different car. Thank you so much Jonathan for all your hard work. More

Was lied to about the interest rate I qualified for by their finance department. Was bullied by their sales manager Andy after we brought back the new car that had a door that was malfunctioning and scrat their finance department. Was bullied by their sales manager Andy after we brought back the new car that had a door that was malfunctioning and scratches on the steering wheel and glove box. Then I was dumb enough to get sold a second vehicle from them. They filled out the tax form wrong and called me days after I had already left with the signed paperwork, including the tax form, and told me that they made a "mistake" or I believe "human error" was the term they used and that I would be responsible to pay the extra $1500. Then they had the audacity to mail me a new tax form with a handwritten letter telling me I needed to sign the new tax form and take that one to the DMV. I found this to be unacceptable, especially since I was already in question of their integrity. I talked to Gary the GM and said I did not want to take financial responsibility for their negligence and he refuses to accept responsibility for the mistake and tells me that Gregg Young's number is not available. This whole thing has been a nightmare and all I want is for them to take responsibility for their mistake and to speak with Gregg Young so he can hear exactly how his employees have treated me. More

Johnathan was a tremendous help and got me in a vehicle when everyone else said it was impossible. Answered any questions I had and was very knowledgeable and very friendly as well. He was very direct and when everyone else said it was impossible. Answered any questions I had and was very knowledgeable and very friendly as well. He was very direct and you the point which is very appreciated during the car buying progress. I recommend Johnathan and Gregg young over any dealership anywhere! More

I had the best experience working with Johnathan he went the extra mile to get me into the car I could afford. My overall experience with everyone involved with my purchase was wonderful and I would highly the extra mile to get me into the car I could afford. My overall experience with everyone involved with my purchase was wonderful and I would highly recomend Gregg Young to all my friends and family. More

My husband and I worked with Johnny G to buy our vehicle. He was a true consultant through the process and listened to what we were looking for, what open questions/concerns we had and supported us through He was a true consultant through the process and listened to what we were looking for, what open questions/concerns we had and supported us through the decision making process. He was extremely knowledgeable and provided us good insight throughout the decision making while ensuring we had fun and got everything we were looking for at a fair price. Johnny's commitment to the customer experience was impressive and he did everything he could to be an advocate for us throughout the process. Johnny's professionalism, integrity and service skills made this a truly fantastic experience and we will always go back to Johnny for future needs! Thanks for making this exciting purchase a truly awesome experience! More

I went to the dealership with a certain car in mind that I wanted to buy, I first went to the car to check it out and was soon approached by Jon who was very helpful from the minute he greeted until the min I wanted to buy, I first went to the car to check it out and was soon approached by Jon who was very helpful from the minute he greeted until the minute I left with new keys in my hands. He was great when it came to being personable and he really helped me out with the trade in value of my Cadillac xxx as well as the price of the new car. I walked out with the keys to a beautiful BMW 525i and the confidence that I had found a great car. Thanks a lot Jonathan! More