Gregg Young Chevrolet Inc. - Service Center

I scheduled an appt for 8:15. I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx I arrived at 8:05. I am still waiting for an oil change and tire rotation to be completed. When I inquired at 9:30 I was informed it would be approx 15 more mins. Still requires oil to be added and inspection complete then paperwork. I asked about the tire rotation. The service rep had to go back to check on that. 2 hours for an oil change and tire rotation with an appointment? By the way, first service appt for this vehicle with this dealership. When my 1 hour ETA wait time passed, no one provided a status update. I had to seek out the update. More

Worst service experience ever for a simple first service oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday fo oil change which will sadly cost them my future fleet vehicles purchases. If you have a Saturday to kill and I mean literally the entire Saturday for an oil change this is the place for you. Against my shop manager's advice to let him change the oil on my 2021 High Country 2500HD Diesel for the first time I decided to let Gregg Young complete it as it part of the services they committed to at the time of purchase. My journey starts the prior week as I showed to get the oil changed and was told the wait is 4-5 hours for a simple oil change so I skipped it thinking it was just a one time occurrence and thought to myself I'll give it a try next week but I'll arrive earlier. This day I was the third or fourth person in the door...... To my surprise the wait was only only 2-3 hours versus 4-5 hours so here I sit putting my power to the pen and letting everyone know what is happening to me..... Oh wait before I hit submit the service manager just came out and tried to sell me a new air filter which clearly didn't need an air filter as the vehicle has only 7500 miles on it, unfortunately I think this is standard business practices so let the buyer beware and don't buy a vehicle based on the service department and items promised by sales about the service department. More

Took my 2020 surburban for warranty work on the rear view camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when camera and they had it for 2 weeks and didn’t keep me updated then I took the same car in for air conditioning work and made the appointment for when they wanted me to and they took a week and a half to fix that. I just took my 2008 avalanche in for the Takata air bag recall and they lost my car, they said they didn’t have any record of us having an avalanche even though they have worked on it since it was new,so I called onstar to locate my car and they said the car wasn’t at Gregg young and that I needed to notify the police that my car was stolen. When They were notified that the police would be coming to see them they all of the sudden found my car and blamed the service writer that took my car and said he was at guards for the next month and he put my keys under an Ipad (They told my wife that he left them in his desk) and the car had 70 more miles on it then it had when I dropped it off and I know this because onstar sends me an e-mail every month and it said what the mileage was when I dropped it off ,they said I signed off on the mileage when I dropped it off but I didn’t sign anything.so they said they could show me a security tape showing that my car was in their lot but then apparently they couldn’t access it, all I can tell you is that I’ve been talking my cars there for service since 2003 and that I will never ever take another vehicle to them again.oh and by the way ,they didn’t even wash it after they fixed it,if they fixed it. More

Rail dust on car My car was brought in for rail dust removal last Friday. It was not done to our approval. Scott Turnquist contacted me and I took it back in Wednesday My car was brought in for rail dust removal last Friday. It was not done to our approval. Scott Turnquist contacted me and I took it back in Wednesday. I picked it up today and I’m happy with the results. He answered all of my questions and I’m happy with their work. More

For great service, ask for Jack Freese I brought my vehicle in to get looked at and received stellar service from Jack Freese. Although the news of the needed repairs was not ideal, Jack wa I brought my vehicle in to get looked at and received stellar service from Jack Freese. Although the news of the needed repairs was not ideal, Jack was very open, honest, and provide great recommendations and options. A loaner vehicle was provided while the team did a diagnostic test. Jack made the process less stressful and made me feel valued as a customer. He should get promoted!!! More

Service for my G6 was excellent Thankyou for the excellent service I am going to college and working fulltime and I needed my car and your timely repair and service was excellent. Th Thankyou for the excellent service I am going to college and working fulltime and I needed my car and your timely repair and service was excellent. Thankyou very much More

GOT SCREWED Had a very minor repair, needed new valve for the air conditioner. They charged me nearly $250.00 labor for a $50.00 part! Will NEVER be back Had a very minor repair, needed new valve for the air conditioner. They charged me nearly $250.00 labor for a $50.00 part! Will NEVER be back More

Much , Much better than the last time.The service was great This was great visit . The one before was terrible . I was cursed out because I would not have all the work she said I needed go have done. This was great visit . The one before was terrible . I was cursed out because I would not have all the work she said I needed go have done. More

Terrible Service Appointments are not set for the time you make them. Kept me vehicle all day. I dropped my vehicle off at 8:30. I asked to have my oil changed as well Appointments are not set for the time you make them. Kept me vehicle all day. I dropped my vehicle off at 8:30. I asked to have my oil changed as well as my ac looked at. I called three times with with no answer. I showed up at 4:45 my vehicle was just looked at. I paid the 138 diagnostic fee and took my vehicle. My oil was not changed. Tricia stayed she did not know they were to change my oil. So upon taking the diagnostic report, I called around to get a price on changing my ac condenser $550 more the the two other bids I got. I would have paid whatever the suggested and not thought twice about it. The silver lining of the poor service is I am going to save $550 less the diagnostic fee. More

Not satisfied My 2014 Chevy Cruze has been to Gregg Young 3 times in less than 3 month span and has never been completely fixed. Each time something new is wrong an My 2014 Chevy Cruze has been to Gregg Young 3 times in less than 3 month span and has never been completely fixed. Each time something new is wrong and has been serviced, only to have something else go wrong again. The last time we decided not to have it serviced after diagnostic showing sensors were faulty, because it was not covered under the GM warranty. A day later the car overheated and I was told by Gregg Young another diagnostic would be necessary (each diagnostic costs you about $150). We have now called Chevy directly to hopefully solve this. More