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Gregg Young Chevrolet Inc. - Service Center
Omaha, NE
43 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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43 Reviews of Gregg Young Chevrolet Inc. - Service Center
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June 25, 2019
10 and 1/2 Bought a 2014 Malibu from Zach Nielsen. Distance separated me from on-going service. Tried H & H twice. Will never return. Came, today, for my oil cha Bought a 2014 Malibu from Zach Nielsen. Distance separated me from on-going service. Tried H & H twice. Will never return. Came, today, for my oil change, and a complimentary multi-point inspection. The distance does not matter anymore. Will return. By the way, your Corvette Café delivers up one hell_of-a- dang great BLT. Danny Kubat More
by bookemdano
Employees Worked With
Zachary Nielsen
April 10, 2019
Thie claim of customer service is false I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I was assured over and over how important my business was and how customer service driven you were. Well I can attest to both you are not. I brought in our other vehicle last week. Please see attached review- I believe a person working in the capacity of a service writer should have the working knowledge of an automobile. I do not expect them to be able to repair it but please don’t read off a list of needed repairs without understanding what you are reading. When an item is read and then stated “ whatever that is” does not bring confidence or crediabity. When telling me the break rotors are rusted and pitted and need replacement and a full fluid replacement is needed, without an explanation, it screams up sell. Please accept this as positive/ constructive criticism. I have called three times today in an attempt to get her car detailed and the oil changed. First call was answered and I asked for service. After ten rings I hung up. Later I called back and was told that oil changes were a walk in only option. To this I say why? Is my time not worth anything? I will not sit waiting when I can go elsewhere with an appointment? xxxx I can take my 2004 Ford Pick up to McCullen Ford and get an appointment for an oil change. When asked about detailing I was placed on hold. Apparently the detail “manager” was unavailable. I was told by “John” he would email the detail manager and I should recive a call back. Hours later I called and was transferred to the detail managers voicemail. Message was left at 11:30. I didn’t receive a call back. I have been looking to replace my 2004 F250, with a new 3/4 or 1 ton diesel. I was going to look at your dealership but after these experiences I may use a different dealer or go back to Ford. After sending the feedback to their service rating request and directly to their dealership no one bothered to follow up. More
by Customer service?
Employees Worked With
John
November 28, 2018
Service help Christina Hogan was the person who helped me when I brought my truck in for service. She was super helpful and friendly. She explained every thing in Christina Hogan was the person who helped me when I brought my truck in for service. She was super helpful and friendly. She explained every thing in detail of what needed to be done. Next time I bring my truck in for service I only want to deal with her. More
by lovelace, fred
Employees Worked With
Christina, Hogan
November 15, 2018
Same mistake, over and over and over.. While the service managers were always friendly & helpful, the diesel mechanic just couldn't manage to remember to put the cap back on the DEF tank af While the service managers were always friendly & helpful, the diesel mechanic just couldn't manage to remember to put the cap back on the DEF tank after he filled it. Happened three times. THREE TIMES! The first time, the mistake caused DEF fluid to spew all over the engine bay and for the tank to get low before it should. The dealership did refill the tank at no charge on that one. On the two subsequent occurrences, I actually checked the cap BEFORE I drove out of the dealership. On the second occasion, I showed the service manager and he promised to notify the mechanic and correct the problem. The third time was my last trip to Greg Young. If they can't get something as simple as a filler cap replaced, what else did they screw up? More
by Dave
Employees Worked With
Diesel mechanic
July 15, 2018
service dept Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a ser Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a service problem. More
by chevrolet1
Employees Worked With
Trent L.
March 29, 2018
Problem addressed by service personnel. I appreciated their willingness to show some concern over a problem had and they (Josh) took the time to contact me about my concern and did show some I appreciated their willingness to show some concern over a problem had and they (Josh) took the time to contact me about my concern and did show some flexibility in the matter. More
by Lycurgus
Employees Worked With
Josh
February 14, 2018
Excellent Trent's service was excellent service was fast got my car back the same day. I like your late hours for us who work 8-5. Trent's service was excellent service was fast got my car back the same day. I like your late hours for us who work 8-5. More
by gregghyoung
Employees Worked With
I think his name was trent
January 10, 2018
Employees Make the Difference It's the employees that set Greg Young Chevrolet apart from other dealerships. The sales person, Steve Nick (who seemed more like a consultant than a It's the employees that set Greg Young Chevrolet apart from other dealerships. The sales person, Steve Nick (who seemed more like a consultant than a seller), and Trent, the Service Writer, who takes the time to carefully explain sometimes complex issues, make recommendations that are best for me. The first decision I make when deciding if I want to shop somewhere is, "Do I want to do business with this person?" The second decision is, "Do I want to do business with this company?" Yes! To both questions. More
by pmillen
Employees Worked With
Trent
November 16, 2017
. alignment had impala in 3 times for alignment to eliminate of right pull no luck, no answer to on line message expect better reply to problem had impala in 3 times for alignment to eliminate of right pull no luck, no answer to on line message expect better reply to problem More
by oldman
Employees Worked With
service writers trent, dom
June 13, 2017
Unfortunate but Never Again!! I had hail damage on my Equinox so I called my insurance company and they three way called with Gregg Young Chevrolet to make an appt. As I have neve I had hail damage on my Equinox so I called my insurance company and they three way called with Gregg Young Chevrolet to make an appt. As I have never taken my Chevrolet to a dealer in the area I just looked for one close to me and found Gregg Young. The appt was set and I arrived approximately 10 minutes early. As it was 7"15 AM I pulled into the Service bay door where 3 men were standing behind podiums all wearing their red shirts. I got out of my car, stood there and NOT ONE person said hello, good morning or anything. I finally asked if they could tell me if I was in the right place and one of the men behind a podium stepped out and told me I was not in the correct location. He then told me I had to go to Baxter Auto Body behind Car Max. I drove to that location, only to find that they do not open the doors until 7:30AM. I waited until 7:25 AM and then saw two men (who had pulled in BEHIND me, get out of their cars and walk up to the door. The minute the person on the inside opened the door they walked in ahead of me.....didn't even hold the door!! When I finally reached the counter they had no idea why I was there or even knew that I was arriving!! Needless to say, I left and called my insurance on the way home to state that I would not be taking my car back there. I called Gregg Young to speak with someone about my experience and left a voice mail,,,,still waiting to hear from them!! What a waste!!! More
by Dennygroup
Employees Worked With
Do not recall.
