Gregoris Subaru

You cannot leave no stars, so I had to give then one My wife went there to have an oil consumption test performed. Excessive oil consumption is a known problem with the EJ25 engine, and there is an exte My wife went there to have an oil consumption test performed. Excessive oil consumption is a known problem with the EJ25 engine, and there is an extended warranty on it. The service manager refused to do it, giving excuses such as "car is high mileage", "there's all these leaks", "it's your first time here" and so on. They weren't shy about trying to upsell her stuff she didn't need, though. I changed the oil, cleaned the engine top and bottom, took pictures and drove 1,200 miles, the distance prescribed in the service bulletin, before returning to have the oil consumption test done a week later. Took photos before returning which showed no leaks. Service manager once again refused to perform the test, again stating there are leaks but refused to point them out to me. At one point he whined: "Do you know how much I make on an engine job?" (Hint: not much, as it is a warranty repair). I am now contacting Subaru of America. In one way, I am actually grateful to that service manager. I'm due to replace two cars in 2021, and add a fourth in 2022. His crass unprofessionalism and his unwillingness to do the job convinced me to take my business elsewhere. Probably saved me some headaches later on. More

Everyone was cordial and I was taken care of within a reasonable amount of time. Nice people. I was in just for an inspection and expected to wait longer. That was not the case. reasonable amount of time. Nice people. I was in just for an inspection and expected to wait longer. That was not the case. More

Dealership staff was friendly... salesman did an excellent job offering different options to obtain the vehicle. Answered all my questions and provided a great purchase price! excellent job offering different options to obtain the vehicle. Answered all my questions and provided a great purchase price! More

GREAT EXPERIENCE!!!! In 2006 I purchased my first Subaru. Jeff Kats was the salesperson who assisted me with my purchase and I remembered how kind and patient he was. Here In 2006 I purchased my first Subaru. Jeff Kats was the salesperson who assisted me with my purchase and I remembered how kind and patient he was. Here we are in 2020 and I decided to get an upgrade. I headed back to Jeff for help. I was touched by the fact that he remembered me so many years later. This time around I received great customer service from his colleagues as well, Jay Sarasky and Michael Polans. Jay assisted with the paperwork and Michael was very thorough with his explanation of features on the car. I felt comfortable and safe before driving my car off the lot. I highly recommend this dealership! More

Scammers, crooks and thieves! Stay away !!!! Terrible! Terrible! Terrible! Outdated , overpriced and unprofessional! The service department will con you into services you don’t need in order Terrible! Terrible! Terrible! Outdated , overpriced and unprofessional! The service department will con you into services you don’t need in order to make a dollar. Do yourself a favor read the reviews as they are true and bring your vehicle to a reputable dealership . . More

The worst, by far! I made an appointment for my 2018 Forester to fix the air-conditioning that stopped working and an oil oil change. In addition, the head unit on these I made an appointment for my 2018 Forester to fix the air-conditioning that stopped working and an oil oil change. In addition, the head unit on these cars does not allow the user's cell phones to be connected and a service bulletin for replacement was issued by the manufacturer. I was advised the the mechanic who takes care of the a/c was not there and I would have to leave the car or make another appointment. I asked if the head unit (the 7" Starlink) could be replaced as per the Service Bulletin issued by the company, and the service manager stated that it is up to the mechanic to determine the course of action and I should leave the car. Of course, Gregoris offers no loaner cars or car service to public transportation. You are on your own. KEEP AWAY!!! More

POOR CUSTOMER SERVICE This dealership is the worst. This past weekend at the opening hours of the store, I had to walk out of this subaru car dealership. Small dealership This dealership is the worst. This past weekend at the opening hours of the store, I had to walk out of this subaru car dealership. Small dealership and I was looking at their new suv. The car is next to the desk of all associates. NOT ONE person greeted me or said good morning....I sat in the jeep and walked around it for about 15 minutes , and all sales associates just passed me by, as I seemed to be invisible to them. Then I asked the gentleman who’s desk was the closest to the vehicle, if it was customary for not one associate to approach a customer. He said oh let me help you, I told him don’t bother I will go to another dealership. To think, I was about to purchase the car just today. So I drove over to Subaru on Northern Blvd, and the customer service there was like night and day. I plan to purchase my new vehicle at Subaru of Koeppel . More

“Customer Service” They don’t answer the phone, seem to be unwilling to work with you. When you look up the place on google, it was listed as “closed”. That should’ve be They don’t answer the phone, seem to be unwilling to work with you. When you look up the place on google, it was listed as “closed”. That should’ve been our first clue. My husband and I walked into this “establishment” looking to trade in a vehicle. We stood there in the entryway for a solid 10 minutes without a look, a glance, or a greeting. Even a simple, “someone will be right with you” would have sufficed. I guess they don’t need/want any new business. More

The Best Experience buying a new car I have nothing but great things to say about Gregoris Subaru. Our salesman Eric Colon was extremely kind and professional and the entire process was a I have nothing but great things to say about Gregoris Subaru. Our salesman Eric Colon was extremely kind and professional and the entire process was a breeze. There were no gimmicks or games or extra fees and the price was the price. I even went to their parts department for an accessory and was treated with the utmost respect and helpfulness. All around a great experience from sales to finance to parts. More