Gregoris Subaru

POOR CUSTOMER SERVICE This dealership is the worst. This past weekend at the opening hours of the store, I had to walk out of this subaru car dealership. Small dealership This dealership is the worst. This past weekend at the opening hours of the store, I had to walk out of this subaru car dealership. Small dealership and I was looking at their new suv. The car is next to the desk of all associates. NOT ONE person greeted me or said good morning....I sat in the jeep and walked around it for about 15 minutes , and all sales associates just passed me by, as I seemed to be invisible to them. Then I asked the gentleman who’s desk was the closest to the vehicle, if it was customary for not one associate to approach a customer. He said oh let me help you, I told him don’t bother I will go to another dealership. To think, I was about to purchase the car just today. So I drove over to Subaru on Northern Blvd, and the customer service there was like night and day. I plan to purchase my new vehicle at Subaru of Koeppel . More

“Customer Service” They don’t answer the phone, seem to be unwilling to work with you. When you look up the place on google, it was listed as “closed”. That should’ve be They don’t answer the phone, seem to be unwilling to work with you. When you look up the place on google, it was listed as “closed”. That should’ve been our first clue. My husband and I walked into this “establishment” looking to trade in a vehicle. We stood there in the entryway for a solid 10 minutes without a look, a glance, or a greeting. Even a simple, “someone will be right with you” would have sufficed. I guess they don’t need/want any new business. More

The Best Experience buying a new car I have nothing but great things to say about Gregoris Subaru. Our salesman Eric Colon was extremely kind and professional and the entire process was a I have nothing but great things to say about Gregoris Subaru. Our salesman Eric Colon was extremely kind and professional and the entire process was a breeze. There were no gimmicks or games or extra fees and the price was the price. I even went to their parts department for an accessory and was treated with the utmost respect and helpfulness. All around a great experience from sales to finance to parts. More

Why All Negativities? I have been going to this Dealership and have my Subaru Outback 3.5R Serviced. I just want to say, Service is always GREAT! Thanks I have been going to this Dealership and have my Subaru Outback 3.5R Serviced. I just want to say, Service is always GREAT! Thanks More

WARNING! HORRIBLE CUSTOMER SERVICE!! I am the owner of a 2012 Subaru Outback. While on vacation in the New York area, my check engine light came on. I suspected a loose gas cap, but the I am the owner of a 2012 Subaru Outback. While on vacation in the New York area, my check engine light came on. I suspected a loose gas cap, but the check engine light did not go off even after securing the gas cap and 100 miles of driving. As I still had about 800 miles to drive on my vacation, I thought I’d get it checked out and Gregoris Subaru/Nissan in Valley Stream was closest to me at the moment so I drove there. I arrived at 3:30 on a Wednesday afternoon. As I tried to explain my situation, the 3 service advisors cut me off and told me flatly that their mechanics were about to go home (the service department was supposed to be open until 6pm!) and that they would not be able to check my car until 2 days later. The 3 service advisors did not budge from their seats and made no efforts whatsoever to discuss or reassure me regarding my situation. I ended up driving a few miles up the road to AutoZone, where in 5 minutes and at no charge, they plugged into my car’s diagnostics and found that it was likely a loose gas cap and not some other major problem. With this reassurance, I continued on my vacation and the check engine light eventually went off. So – Gregoris Subaru/Nissan couldn’t take 5 lousy minutes to help out a Subaru owner in some distress while on vacation while Autozone could??!! I found their 3 service advisors to be unfriendly, dismissive, unprofessional, uncaring and rude. My 2 minutes in their office was probably the WORST customer service experience that I can recall in my life (I am in my mid-50s). It makes me wonder what kinds of standards Subaru expects from their dealers and will make me much less likely to purchase another Subaru in the future. Anyone considering this Gregoris Subaru/Nissan should think twice. It seems that I’m not the only one who has had a horrible experience with Gregoris Subaru/Nissan. I suggest that you AVOID THIS PLACE LIKE THE PLAGUE!! More

Go somewhere else! Don't even think of visiting this dealership! Go somewhere else! Save yourself from all the hassle! Avoid like the plague! Don't tell me I didn't warn Don't even think of visiting this dealership! Go somewhere else! Save yourself from all the hassle! Avoid like the plague! Don't tell me I didn't warn you! More

tried to buy a car THE WORST...................We tried to buy a car from this dealer and the experience was bad. Not sure how they sell any cars if our experience wa THE WORST...................We tried to buy a car from this dealer and the experience was bad. Not sure how they sell any cars if our experience was an example of the customer service they offer. More

Avoid, Avoid, Avoid Booked an online appointment from their website. My Subaru has less than 12k and under warranty. I luckily called to confirm the appointment. T Booked an online appointment from their website. My Subaru has less than 12k and under warranty. I luckily called to confirm the appointment. They said they are too busy and won't accept my car and were very rude about being too busy. I bought my car from these people, it's crazy that they treat their customers like this. They actually laughed when I asked for a loaner car. I can honestly say, I will never buy or get my car serviced from this place again. More

Terrible service!!!!!!!!!!!!!!!!! This is the first time I am writing a negative review, My mother always said "If you have nothing nice to say, don't say it" but.... I must share wi This is the first time I am writing a negative review, My mother always said "If you have nothing nice to say, don't say it" but.... I must share with everyone my atrocious experience with the service department. After making an appointment for a Saturday morning, I brought my brand new Outback in for an oil change and asked them to check the tires because of screeching and to rotate them if needed. They did not state my concerns about tires on the invoice and charged me $98 for the oil and had me wait 2 1/2 hours for my car to be ready! Exactly one month later, I needed to take off from work and have my car towed back to them for two flat tires!! Fast forward six months later, now, I brought my car this past Saturday to local dealership for oil change and inspection and the total charge was $10. I gasped and actually asked why so little cost and they said I have extended warranty coverage which covered the oil change. I just called Gregoris inquiring why they charged me and their response was they weren't told I have an extended warranty. I said I didn't say anything to the other dealership. The other dealership said it was in the computer. Apparently (Hassett) did their work properly! Gregoris answered me: "They cannot do anything. It's after the fact!" Seriously? I explained it was their responsibility to check and they just felt it's too late to credit me. I am sorry but I am seriously considering writing to Costco and informing them of this dealership's service department since they referred me there. I would strongly recommend not servicing your car at this dealership. I had a very pleasant experience with the salesman who sold me the car but after that, I never want to return! I can add more dissatisfying details about the place itself, but will refrain. All and all, I had a very dissatisfying experience and strongly recommend staying away from this dealership! More