Gregoris Subaru - Service Center

WARNING! HORRIBLE CUSTOMER SERVICE!! I am the owner of a 2012 Subaru Outback. While on vacation in the New York area, my check engine light came on. I suspected a loose gas cap, but the I am the owner of a 2012 Subaru Outback. While on vacation in the New York area, my check engine light came on. I suspected a loose gas cap, but the check engine light did not go off even after securing the gas cap and 100 miles of driving. As I still had about 800 miles to drive on my vacation, I thought I’d get it checked out and Gregoris Subaru/Nissan in Valley Stream was closest to me at the moment so I drove there. I arrived at 3:30 on a Wednesday afternoon. As I tried to explain my situation, the 3 service advisors cut me off and told me flatly that their mechanics were about to go home (the service department was supposed to be open until 6pm!) and that they would not be able to check my car until 2 days later. The 3 service advisors did not budge from their seats and made no efforts whatsoever to discuss or reassure me regarding my situation. I ended up driving a few miles up the road to AutoZone, where in 5 minutes and at no charge, they plugged into my car’s diagnostics and found that it was likely a loose gas cap and not some other major problem. With this reassurance, I continued on my vacation and the check engine light eventually went off. So – Gregoris Subaru/Nissan couldn’t take 5 lousy minutes to help out a Subaru owner in some distress while on vacation while Autozone could??!! I found their 3 service advisors to be unfriendly, dismissive, unprofessional, uncaring and rude. My 2 minutes in their office was probably the WORST customer service experience that I can recall in my life (I am in my mid-50s). It makes me wonder what kinds of standards Subaru expects from their dealers and will make me much less likely to purchase another Subaru in the future. Anyone considering this Gregoris Subaru/Nissan should think twice. It seems that I’m not the only one who has had a horrible experience with Gregoris Subaru/Nissan. I suggest that you AVOID THIS PLACE LIKE THE PLAGUE!! More

Avoid, Avoid, Avoid Booked an online appointment from their website. My Subaru has less than 12k and under warranty. I luckily called to confirm the appointment. T Booked an online appointment from their website. My Subaru has less than 12k and under warranty. I luckily called to confirm the appointment. They said they are too busy and won't accept my car and were very rude about being too busy. I bought my car from these people, it's crazy that they treat their customers like this. They actually laughed when I asked for a loaner car. I can honestly say, I will never buy or get my car serviced from this place again. More

Ridiculous wait time I booked an appointment for my Subaru a week ahead of time for an oil change. The day before I got a text and a phone call to remind me of my 8 am app I booked an appointment for my Subaru a week ahead of time for an oil change. The day before I got a text and a phone call to remind me of my 8 am appointment time. I duly showed up st 8. I edited over 3 hours for a simple oil change. This place is overkill. Ridiculous! More

Peter & Anson Helped Me Out On my way home from work, I experienced a minor concern that could be rectified very quickly with the appropriate tools. Although it was near closing On my way home from work, I experienced a minor concern that could be rectified very quickly with the appropriate tools. Although it was near closing time, I stopped at the service department to seek help. Both Peter and Anson went out of their way to resolve my concern, even though it meant extending service hours slightly. My dad, also a Subaru driver, brought his car in for service earlier in the day. He was assisted by Doron and actually called me to comment on his excellent experience. It is for this reason that I took a chance and I am glad that I did. Many thanks. It is also worth noting that I have consistently received excellent support from the parts department over the last ten years. More

Service dept stuck in the 80's, lacks modern technology The service dept has many flaws: too old, too small and to my knowledge, loaner vehicles are not metioned or offered. The service dept employees ne The service dept has many flaws: too old, too small and to my knowledge, loaner vehicles are not metioned or offered. The service dept employees need retraining in customer service as when you arrive you always dont get the last person that assisted you. Everyone there has a lack luster attitude as well which is why I have not returned there in over a year. More

The service department is the worst I have ever visited in my life. The Manager Bob needs to be FIRED!! They were nasty, didn't care to resolve the issue, treated me with the worst customer service experie in my life. The Manager Bob needs to be FIRED!! They were nasty, didn't care to resolve the issue, treated me with the worst customer service experience ever, to the point of tears which didn't move them. I went back to the dealership and they really tried to fix the issue but at this point I am already scarred. Therefore to eliminate this issue I would suggest staying away from his dealership. More

Service department is very very disdainful of customers. From hour long waits just to drop a car, no evening drop off or pick up, to an extraordinarily rude receptionist these folks are just otally ignorant From hour long waits just to drop a car, no evening drop off or pick up, to an extraordinarily rude receptionist these folks are just otally ignorant of what "customer service" means! Very sorry we purchased from them.While we have had great experience with local dealers for Acura and Infinit, even with vehicles we did not purchase from them, Gregoris Subaru service department is just plain rude. More