Gregory Hyundai - Service Center

I bought my current van there (2005 Grand Caravan SE). I got/get good maintenance service and care without feeling gouged in the wallet. They are also friendly and understanding when it comes to explaining got/get good maintenance service and care without feeling gouged in the wallet. They are also friendly and understanding when it comes to explaining problems. Even when they were no longer a Dodge dealership they helped with my van and it's care (without raising prices). If I ever need a new van I will look to Gregory Hyundai before going elswhere. More

I am amazed with the several poor rating experiences mentioned, it's almost like these people went to a different dealership. My experiences with Gregory Hyundai have been nothing but "Exemplary" on all mentioned, it's almost like these people went to a different dealership. My experiences with Gregory Hyundai have been nothing but "Exemplary" on all fronts, both at the front door (Sales), and the back end (Service). I have been both lucky and spoiled for the most part during my many years of car buying and car service experiences. As like many other people during this economy, I was laid-off and am still not gainfully employed. I mention this as my last several vehicles were Audi's, and I was spoiled with a high-end luxury vehicle as well as "The Experience" of Specialty Customer Service at both the front and back end of the collective ownership and servicing of the car. My initial exposure and the beginning of my relationship with Gregory started in May of 2009, when I was looking for a 2009 Hyundai Sonata. With having time on my hands, I researched and visited over 6 Hyundai dealerships, looking for the best deal like most of us these days. Of all the dealerships, my best overall impression and experience was with Gregory, and I indeed wanted to buy my new car with them. I regret to this day that I was swayed by a slightly more minimal price of a couple hundred dollars, by Grossinger Hyundai in Lincolnwood. I have been kind, as I have not yet rated them, and my rating would probably be deleted due to the severity and nastiness it would contain. You talk about total incompetence, extremely poor - almost non-existent customer service, especially with tier service department, it leads me to believe that the positive ratings they display have been bribed and/or enticed in some manner. Going back to Gregory, as I mentioned I still to this day regret not buying my car from them!! However, after several extremely less than poor service experiences with Grossinger, (whom now does not offer loaner cars, even though promise them at point of purchase) - I changed to Gregory for all my servicing needs. Not only am I treated like I purchased my car with them, I receive the same type of customer service, dedication, information, and friendly "Total Experience", I was used to, as when I was a high-end luxury Audi car owner. I have no "Idea" what happened in the past to the few people whom gave Gregory a poor rating, but they should go back and evaluated it once again. I think whatever went wrong in the past, was reflected upon, and/or was not a fair reflection. I feel strongly about this, as I am a pretty picky person when it comes to "The Total Customer Service Experience", and "The Value" of what the savings of buying a car at the wrong dealership for the savings of a couple of hundred dollars, "Can Really COST You"!!!! In closing, there is NO One in the Service department whom will steer you wrong!! They are all awesome. You will be taken care of by Either of the two employees named: John, or Mary. I can guarantee that you have NEVER experienced the type of customer service, friendliness, informational help and collective savings perspective which can both save you money and keep your Hyundai running like new! As for on the front-end (Sales), I have been eying a couple of new vehicles recently and have been Dealing with the sales group, specifically Aaron the salesman, and both Nick and Kevin in Sales Management. As I mentioned, I am the type of customer whom takes my time, does my research and reflects before taking any action. With that said, I have recently experienced nothing but patience, friendliness, insightful recommendations, and the best "Non-Pressure", Sales Customer Service I have "Ever Experienced", even with my many years with Audi! So if you want to feel like you are buying and maintaining a Rolls Royce, go to Gregory Hyundai. I feel this strongly about my experience with them, to have registered and documented my feelings and experience with Gregory. I normally do not do such online personal input, but in the case of Gregory wanted to make it "For the Record". Please Learn from my experience, "And DO NOT BUY FROM GROSSINGER HYUNDAI", you will regret it, especially after you roll off the lot and have to take it to service, if you are even lucky to fit your car into the hazardous drive through to pull into the service Bay. Remember to ask for Nick the Sales Manager to either be assigned to the right salesperson for you and your needs, (or) either to provide you the service directly if you have special needs. Sincerely, Joe E More