Greiner Ford Lincoln - Service Center

Great customer service We have had a great experience with this dealership ever since we bought our F150. The service is fast and thorough, and the people are very friend We have had a great experience with this dealership ever since we bought our F150. The service is fast and thorough, and the people are very friendly. This dealership focuses on making the customers happy. More

Great friendly service I brought my 17 month old with me and we were greeted with many smiles from the service staff to the sales staff. Thank you for being a family friend I brought my 17 month old with me and we were greeted with many smiles from the service staff to the sales staff. Thank you for being a family friendly dealership. A salesman even brought her a balloon to play with which she loved. I cannot thank you enough for being so welcoming to my family. Thank you for the great service. More

Issue with prior work performed about 6-7 months ago. Was very satisfied and astonished on everything that was done. There was no charge for the main issue I had which was a transmission leak at the radi Was very satisfied and astonished on everything that was done. There was no charge for the main issue I had which was a transmission leak at the radiator because it was a faulty item. They did do other things that were not necessarily a major problem but needed to be done. Thank you so very much. More

Spare Tire Problems Well I am very grateful for having an awesome person such as Jim Swanson in customer service dept helping me that day. I had tire issues, but was real Well I am very grateful for having an awesome person such as Jim Swanson in customer service dept helping me that day. I had tire issues, but was really upset when my spare tire was not accessible on my 2004 Tahoe. So glad I was really happy I wasn't out of town or in the middle of no where. They fixed it but it took several hours, but they only charged me for the tire flat, because I bought the vehicle with warranty and I don't think it would've been fair to pay my warranty deductible for a problem that was already was supposed to be fixed to begin with (Spare Tire accessibility). So thank you Greiner for your help that day. More

Service Review Good service (although the front receptionist was rude) however the service department was friendly and I have been getting my Explorer serviced for 1 Good service (although the front receptionist was rude) however the service department was friendly and I have been getting my Explorer serviced for 16 years. I wish brakes were not so expensive. More

SUPERIOR SERVICE The service was excellent. Extra effort was given because the repair was more complicated than anticipated. I was informed regularly of the status a The service was excellent. Extra effort was given because the repair was more complicated than anticipated. I was informed regularly of the status and the possible length of time to complete the job. I appreciate the superior care shown by Ryan Brodrecht and the service technicians to maintain my vehicle in top shape. More

Exceptional I started out emailing to find out how long they would need vehicle. I got day wrong when I decided to bring my vehicle in and they took it anyway. I I started out emailing to find out how long they would need vehicle. I got day wrong when I decided to bring my vehicle in and they took it anyway. I was tremendously happy. The shuttle was exceptional for getting me back home and picking me up when my vehicle was through. Very friendly staff all around.....Thank You! More

Our daughter dropped off our truck for repairs at the collision center, when I picked it up..uh..uh complete dry of course my daughter would do something like that. The tech there off for repairs at the collision center, when I picked it up..uh..uh complete dry of course my daughter would do something like that. The tech there offered to follow me to the nearest gas station in case I couldn't make it....luckily I did. Also the damaged bumper looks just like new...all around great experience! More

We took our '09 F250 diesel truck in due to the heater not working and am now being told the heater hoses were faulty. The hoses need to be replaced with a different design hose...faulty design. T heater not working and am now being told the heater hoses were faulty. The hoses need to be replaced with a different design hose...faulty design. The work is not covered under the warrenty. The bill is $500. I find it difficult to believe that the original design hoses are not covered and the work is worth $500. To add insult Michelle, asst service manager was rude and condisending when questioned about the intelligence of her statements and the quality of the original hoses as to why they should fail within four years....no explanation other than to debate the fact that my spouse authorized the repair and the deal was done. More

BUYER BEWARE!!! This company has an F rating with the Better Business Bureau and for good reason! They never responded to our concerns and didn't even answer any of the customer complaints on BBB. A comp Better Business Bureau and for good reason! They never responded to our concerns and didn't even answer any of the customer complaints on BBB. A complete disregard for their customers! I am not a hard person to please but I felt that after being treated the way we had by both the Service Manager, Andrew Savoy, and the Vice President, Pete Greiner, I have to let everyone know what a horrible company this is. Ford Headquarters is also being made aware of the many issues with this company. The technicians do not know what they are doing and completely misdiagnosed a problem on our Ford Explorer. Now I am out $900 and have to pay $4,000 to have my transmission replaced only two days after they worked on my vehicle. The dealership I had to take my Explorer to also could not believe what shaby work Greiner Ford had done and said any trained technician would have known how to work on my vehicle. This company is run with complete disregard to customers. They have no integrity whatsoever. Stay away at all costs! More