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152 Reviews of Greiner Ford Lincoln - Service Center
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April 14, 2023
Grenier Ford had our car for 17 weeks to do jobs on recall on our 2017 Ford Edge. After getting our car back my husband, who is a certified diesel mechanic, popped the hood to do an oil change and noti recall on our 2017 Ford Edge. After getting our car back my husband, who is a certified diesel mechanic, popped the hood to do an oil change and noticed the engine cover was missing. He called the service department and spoke to Jim Swanson because whenever you call the service manager is "unavailable" and he told us he would talk to the mechanic and find out what happened to our engine cover. After 3 weeks of hearing nothing back from them I went in person to inquire and LACEY, who we unfortunately had to deal with during the 17 weeks of having our car, called me a liar!!!! Customer service and maintenance is not a positive in anyway shape or form at Grenier Ford of Casper, WY. More
by Judilp77
September 23, 2022
The service dept. Took care of their goof ups. Thanks again for making things right. The sales department is awesome. Service dep Took care of their goof ups. Thanks again for making things right. The sales department is awesome. Service department is horrible. They don't honor their appointments. I made appointment on my phone, I called to verify. Showed up 15 min. early. An hour 45 min. later I was still waiting. They finally ran it in a did nothing but change the oil. Done!!!! No acknowledgement they messed up. Won't go back. More
by sleepycc
Employees Worked With
July 11, 2021
Returned a faulty part in February and have not received a refund. Called numerous times to no avail. No follow up from the dealer or Ford. Stay away!!!! a refund. Called numerous times to no avail. No follow up from the dealer or Ford. Stay away!!!! More
by Sbking08
Employees Worked With
Ryan Brodrecht
January 14, 2020
The experience was cordial and the people were friendly. The service done was on time infant it was done sooner than expected. I will use there service again The service done was on time infant it was done sooner than expected. I will use there service again More
by mikeneu
November 16, 2019
Great service Ryan, Andrew and Roger always take great care of my vehicles, really like working with these guys! Always a pleasure doing business with someone that Ryan, Andrew and Roger always take great care of my vehicles, really like working with these guys! Always a pleasure doing business with someone that you have confidence in. More
by happyguy1
Employees Worked With
Roger P, Ryan Brodrecht, Andrew Savoy
November 12, 2019
Friendly serviceDone in a timely mannerKnowledge Friendly service Done in a timely manner Knowledge people We will return again for service appreciate the knowledge of all employees working in ser Friendly service Done in a timely manner Knowledge people We will return again for service appreciate the knowledge of all employees working in service department More
by Cnewell1953
Employees Worked With
Cody, Andrew Savoy
November 08, 2019
Good reception; listened to my thoughts, provided shuttle, Mel, was very informative and suggested signup for a Ford apt- I was treated with concern and respect with a true willingness to serve and assist _THA Mel, was very informative and suggested signup for a Ford apt- I was treated with concern and respect with a true willingness to serve and assist _THANKS!!!!! More
by no way
Employees Worked With
Mel- only one I spoke with ; except for "HI's"- greetings - ALL very friendly and accommodating !!!
November 01, 2019
When entering, I was approached immediately, and listened to me sincerely. Offered to take me anywhere, but I waited. Waiting room clean and offered refreshments!! ABSOLUTELY A VERY PLEASANT EXPERIENCE! to me sincerely. Offered to take me anywhere, but I waited. Waiting room clean and offered refreshments!! ABSOLUTELY A VERY PLEASANT EXPERIENCE! More
by Elaine Long
October 30, 2019
Always spectacular service when I bring my vehicle in. Everyone is always helpful, prompt, and kind. My vehicle was ready to be picked up incredibly quickly! 10/10 always recommend to others. Everyone is always helpful, prompt, and kind. My vehicle was ready to be picked up incredibly quickly! 10/10 always recommend to others. More
by Paloma
Employees Worked With
Andrew Savoy
