Gresham Toyota

Joshua was communicative, polite, professional, and very understanding when I was upset that a $400 visit turned into a $4000 visit because of issues that were found during standard maintenance. Joshua spen understanding when I was upset that a $400 visit turned into a $4000 visit because of issues that were found during standard maintenance. Joshua spent hours ensuring that my transportation and financial needs were met, and that the work was completed in a timely fashion. I was very grateful for his assistance, and will be seeking him out personally the next time I go in for service at this dealership. More

From the moment I drove up, Dan was very helpful in getting me situated with my oil change. He let me know of the other items I needed taken care of. I have to schedule those out for another time and i getting me situated with my oil change. He let me know of the other items I needed taken care of. I have to schedule those out for another time and instead of Dan pressuring me into getting those items taken care of, he took care of what needed done for that appointment. He was very kind and patient with me. I was in and out of there less than an hour. The mechanic took care of the oil change and I was able to be on my merry way. I had a coupon and Dan honored it as well. On top of it all, he gave me a coupon for a car wash. I have an older car and Dan never made me feel less because of it. I received the same excellent care and service I come to rely on with Gresham Toyota. Thank you ! More

Gresham Toyota was a breath of fresh air for us. We had our car serviced 4 times at another Toyota dealership and the problem still was not resolved. So we contacted Gresham Toyota. From the first c We had our car serviced 4 times at another Toyota dealership and the problem still was not resolved. So we contacted Gresham Toyota. From the first contact their customer service was honest, informative, and professional . They had a very specific plan to fix the problem with our Highlander and gave us a realistic price to fix it. They had a computer system they could look up the work that was done on it to date and share that with their technician to move forward. Their communication was outstanding! We always knew what was going on with our car and when it would be fixed. They called us to authorize all repairs. They also gave us a loaner car until the repairs were completed. We REALLY appreciate Gresham Toyota and will be bringing both our Highlander and Prius to Gresham Toyota for all our service needs. They are a great choice for a Toyota Dealership. More

My service appointment was decent, but the dealership has a salesperson that walks the service line and tries to sell you new tires as “your tread is low”. I then get my car back and suddenly all my tire tre a salesperson that walks the service line and tries to sell you new tires as “your tread is low”. I then get my car back and suddenly all my tire tread must have grown back because there’s nothing wrong with it. I understand his need to make sales, but the company should probably have him meeting with customers after the car is serviced and the need for new tires has actually been determined. It just seems like I’m always having to watch out for getting ripped off here. More

The dealership is represented by service writers. Mark Smith did a stellar job helping me at the time of my service. He explained what would be done and what I could expect afterwards.He was kind Mark Smith did a stellar job helping me at the time of my service. He explained what would be done and what I could expect afterwards.He was kind and upbeat. Next time I need service, I will return to Gresham Toyota and ask that Mark Smith be my service writer again. More

Brandon in the Service Department was great to work with. I have been happy with the Service Department but will never buy another car from this dealership. I should have known better than to believe the s I have been happy with the Service Department but will never buy another car from this dealership. I should have known better than to believe the sales manager regarding the service contract. Yes, I can recommend the service department. More

Lack of communication. Had to take my 2024 to another Toyota to have it looked at. Other Toyota service is taking care of it. Had to take my 2024 to another Toyota to have it looked at. Other Toyota service is taking care of it. More

Dan in Service Department was really great. I had taken my Toyota Corolla in for the purpose of Maintenance and he explained everything and showed a video of work they had done and what might n I had taken my Toyota Corolla in for the purpose of Maintenance and he explained everything and showed a video of work they had done and what might needed to be done in the future. Very nice guy and great service. More

Allie was very good and kept me up to date. She is very friendly and does her job well She is very friendly and does her job well More

I would take my automobile for my regular service. Friendly staff. Great waiting lounge. Easy to get appointments. Friendly staff. Great waiting lounge. Easy to get appointments. More