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Gresham Toyota

Gresham, OR

4.6
1,003 Reviews

950 NE Hogan Dr

Gresham, OR

97030

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Showing 1,003 reviews

May 20, 2024

The finance department was slow and tried to lock my rate higher than the CapOne rate pre-approval. Finally, they agreed to match the CapOne rate, saying oh yeah we can match it, but initially tried to charg More

by RB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Georgio was AWESOME!
May 22, 2024 -

Gresham Toyota responded

We're sorry to see that your experience with our finance department didn't meet expectations. We aim for transparency and efficiency in all of our transactions, so it's disappointing to read about the issues you've encountered. It sounds like there are still some unresolved matters here and we'd appreciate the opportunity to address them directly if possible. Please contact me at the email address below with your full name and phone number and I will arrange for a member of our store management team to reach out to you soon so we can work towards a resolution together. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

May 19, 2024

I was treated with respect and kindness. The appointment was fast and efficient. They charged what what was quoted. More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
May 20, 2024 -

Gresham Toyota responded

Gary, we're glad to know you had a respectful and efficient experience at Gresham Toyota. We always aim for transparency with our pricing - thanks for your feedback!

May 19, 2024

They were very nice and friendly and helpful. They know what they were doing and very helpful with our needs. More

by rogerhavranek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Lamorie
May 20, 2024 -

Gresham Toyota responded

Roger, we're glad to know our team at Gresham Toyota was able to assist you effectively and meet your needs. Thanks for the positive feedback!

May 19, 2024

Alex our advisor was very good at communicating. My Toyota was done within the time I was originally told it would be, I have always been happy with the service I get at Gresham Toyota. More

by Corinna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 20, 2024 -

Gresham Toyota responded

Corinna, it's great to know that Alex and our team at Gresham Toyota were able to meet your expectations. We appreciate the positive feedback!

May 18, 2024

Alex from Gresham Toyota was fantastic! He gave above and beyond service by quickly accommodating us in every way! Very kind and knowledgeable-I always receive great service when I come her More

by MFernandez86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex (Service Advisor)
May 20, 2024 -

Gresham Toyota responded

We're delighted to know that Alex provided you with fantastic service at Gresham Toyota! We always aim for quick and accommodating assistance. Thanks so much for your kind words, we appreciate it!

May 17, 2024

Dealership feels honest--a rare thing in my experience. Competent shop people. Kind and they act glad to see customers. More

by Grimm57cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Ramazani, Nick Carver
May 17, 2024 -

Gresham Toyota responded

We're glad to know you had a positive experience at Gresham Toyota! Our team always strives for honesty and top-notch service. Thanks for your kind words, we appreciate it!

May 17, 2024

Dan was kind and considerate. He helped me schedule my appointment and cared for me More

by fortscabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Kim
May 17, 2024 -

Gresham Toyota responded

We couldn't ask for a better review of Gresham Toyota. Thanks so much!

May 16, 2024

Alex is an excellent and professional service representative. He was kind and friendly and addressed all of my concerns in servicing our 2023 RAV hybrid. More

by User-f7cc0bee40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 16, 2024 -

Gresham Toyota responded

We're glad to know that Alex provided excellent service during your visit at Gresham Toyota. We appreciate the feedback and we'll make sure he gets recognized for his professionalism! Safe travels in your 2023 RAV4 hybrid!

May 16, 2024

Michael, the Service Technician at Gresham Toyota, was exceptional. I was there for 20k service for my 2022 Tundra Double Cab. He welcomed me in and promptly began the check in, he informed me about the More

by ecolford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Martinez
May 17, 2024 -

Gresham Toyota responded

We're glad to know that Michael and our service team at Gresham Toyota provided you with an exceptional experience! We appreciate your trust in us for your Tundra's maintenance needs. Looking forward to serving you again in the future!

May 14, 2024

Untrustworthy. From sales to service the whole lot of em are liars. They lied on the sale. Have lied on the Toyota Care Service program and have lied to me while ge More

by beldar33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drake Howard
May 14, 2024 -

Gresham Toyota responded

I'm very sorry to read about your experience. We strive for transparency and honesty in all our interactions, so it's concerning to see we've fallen short of that with you. I'd like for us to have the opportunity to address these issues directly - please reach out to the email below with your full name and phone # and I'll have one of our store managers contact you to try and find a resolution to your issues. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

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