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Gresham Toyota
Gresham, OR
1,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,043 reviews
November 27, 2017
Bait and switch My husband and I are looking to purchase a new car. After an internet inquiry, Kenny Shonk contacted me about available cars at Gresham Toyota and upo My husband and I are looking to purchase a new car. After an internet inquiry, Kenny Shonk contacted me about available cars at Gresham Toyota and upon determining that they did not have the car we are looking for stated they would be able to "get it" within three days. He quoted us a price and at first seemed friendly and helpful -- this was first thing in the morning. Then, once I gave him my credit card info for a deposit on the car, it turns out the price he quoted us was not the actual price, but in order to "qualify" for the Toyota 0% loan, the price of the car would shoot up several thousand dollars. What a shame! I guess buyer beware holds true. We will be steering clear of Kenny Shonk and Gresham Toyota. More
by Disappointed Buyer
Employees Worked With
Kenny Shonk
October 23, 2017
Excellent service = Longterm success Few things come along in life that make you say WOW in a good way . Our service advisor Rick Michael at Gresham Toyota is the person that made me say Few things come along in life that make you say WOW in a good way . Our service advisor Rick Michael at Gresham Toyota is the person that made me say WOW . Rick Michael has more than 20 years in the automotive business that makes him a real gem when it comes to finding the issue with your car. More impressive than Ricks knowledge is his communication and customer service skills . Rick Michael genuinely cares about all his customers . Please ,Thank you, and Please come again are regular words of appreciation Rick uses to show his appreciation for his customers returning time and time again. The proof is in the pudding so to speak. Bought my first Toyota Tacoma 4x4 new in 1998. Due to Ricks outstanding guidance and advise Im happy to report my Tacoma is past 410,000 miles and still going strong. Looking for someone that truly cares about you and your car/ truck ? Look no further. Rick Michael at Gresham Toyota is your man . There is no reason to go anywhere else . Go see Rick Michael at Gresham Toyota today . You will be glad you did. Kenneth Rowlett Milwaukie,Oregon More
by kenbeav1950
Employees Worked With
Rick Michael
October 19, 2017
Great service, great price We used USSA Buying seevice to negotiate for us with Gresham Toyota. They had a great price and were very low key. Kept us informed but were not har We used USSA Buying seevice to negotiate for us with Gresham Toyota. They had a great price and were very low key. Kept us informed but were not hard sell. The actual purchase went very smoothly without any hard sell on the add ons. Completed the process in less than rwo hours. Assisted us in registering the car in Washington state with no hazzle. More
by Rich
Employees Worked With
Dan Roemmich
October 11, 2017
I need a shower after dealing with this place If you want the slimy experience that we have all come to hate in a car dealership than this is the place for you. The salespeople lie about what they If you want the slimy experience that we have all come to hate in a car dealership than this is the place for you. The salespeople lie about what they can do for you. I took my situation to top management and it is clear to see where the lack of integrity comes from. Enter at your own risk! Ask for Kaity. More
by Barry Robinson
Employees Worked With
Kaity
August 18, 2017
New purchase Just got our used Camry from John Grady. He was excellent and made the whole process fly by and was great with our 4 year old grandson Just got our used Camry from John Grady. He was excellent and made the whole process fly by and was great with our 4 year old grandson More
by RobertMcKenchnie
Employees Worked With
John Grady
July 29, 2017
Car buying experience We have been doing a lot of Internet car browsing and finally pick the type of vehicle we wanted. We went and check some trucks out at 2 other lots an We have been doing a lot of Internet car browsing and finally pick the type of vehicle we wanted. We went and check some trucks out at 2 other lots and test drove them. We did not pull the trigger on any at that point. I found the truck we were looking for on the net and headed out the next day. Shig meet us as we parked and I told him the used truck we were interested in. He took us right over. We went for a drive and came back and made an offer. The other sales man came over to help seal the deal. The price was what we expected and we did buy the warranty for the truck. It all went very smooth and everyone was so nice. Thank you to all involved. More
by Pantson
Employees Worked With
Shig Kobayashi
July 25, 2017
Lonnie is great Lonnie Timmons really has superior customer service. He was a pleasure to work with! He found my car, had it all detailed and ready to go when I arriv Lonnie Timmons really has superior customer service. He was a pleasure to work with! He found my car, had it all detailed and ready to go when I arrived, and even had all documents printed and ready to roll when I arrived. Ask for Lonnie, you will be so pleased. More
by rjames58
Employees Worked With
Lonnie Timmons
July 25, 2017
Untruthful They have not made good on the premium package that was supposed to come with my car. I'm supposed to have a top of the line sound system by JBL with They have not made good on the premium package that was supposed to come with my car. I'm supposed to have a top of the line sound system by JBL with 10 speakers but I only have five and only one speaker in the back. The car has plastic covers where speakers should be. Management can't be reached. Toyota customer care doesn't care enough to give me an email address for anyone at the dealership. While at the same time they say I should contact the dealer. I have left voice-mail messages with every department and only received calls back from people who can't help me if I get a call back at all. Buyers beware! These people are shady! More
by I was conned
Employees Worked With
Mike Stone, Latiff Abdellatif, Waled Mohamed
July 18, 2017
Kind and Courteous Prior to my visit today I had many problems purchasing a car. When I came in Jake and Cort helped me with everything and got it done. Thank you so muc Prior to my visit today I had many problems purchasing a car. When I came in Jake and Cort helped me with everything and got it done. Thank you so much for your help! More
by KathyTonge
Employees Worked With
Jake, Cort Ballif
July 10, 2017
Very courteous Jake and Cort were very courteous and straight forward. We got what we wanted and it wasn't a big hassle. We will definitely recommend friends and fam Jake and Cort were very courteous and straight forward. We got what we wanted and it wasn't a big hassle. We will definitely recommend friends and family. More
by Raymondnettleton27
Employees Worked With
Jake, Cort Ballif
