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Gresham Toyota
Gresham, OR
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,008 reviews
November 29, 2016
My firsr car Grahams Toyota is amazing. Especially jacob thron he helped my buy my first car. I love it so much. I couldn't imagine having something else. Very fr Grahams Toyota is amazing. Especially jacob thron he helped my buy my first car. I love it so much. I couldn't imagine having something else. Very friendly people . My mom and i always recommend graham's no better place . More
by Myfirstcar
Employees Worked With
Jacob thron
November 27, 2016
High degree of professionlism...low degree of stress!! My husband and I just purchased our 4th Prius from Gresham Toyota since 2009. We have always been very happy with the overall friendly and profession My husband and I just purchased our 4th Prius from Gresham Toyota since 2009. We have always been very happy with the overall friendly and professional atmosphere, that's why we keep returning. Cameron Katzenmeyer has been our salesman for our last 3 purchases and we couldn't be happier with his knowledge, professionalism and ability to make our car buying experience a real pleasure. More
by Jim
Employees Worked With
Cameron Katzenmeyer
October 01, 2016
Worst Mistake of My Lufe The car I bought was overpriced based on the market value. I'm now 8,000 upside down on my loan. Despite its supposed 120pt inspection, there were mis The car I bought was overpriced based on the market value. I'm now 8,000 upside down on my loan. Despite its supposed 120pt inspection, there were missing and damaged pieces on the vehicle. The sales person who I was supposed to meet with blew me off, so they passed me to two other people. The closing manager was a complete jerk who arrogantly told me, I would be purchasing a warranty because he always finds a way to sell them. A few days after my purchase the first person I was supposed to deal with asked me to drive back to dealership so he could show me how a feature on my car worked- I didn't even have that option on the vehicle! Waste of my time and gas and he didn't apologize! Overall, I was in a bind a needed car but now I regret ever going there! More
by Mom2Three
Employees Worked With
Lonnie Timmons, Nick Bernal, Andy Peyree, Desi Stewart
September 07, 2016
Lonnie Timmons My new favorite car salesman is Lonnie Timmons! He is professional, friendly, humorous and kind. Lonnie was very patient with me, not trying to rush a My new favorite car salesman is Lonnie Timmons! He is professional, friendly, humorous and kind. Lonnie was very patient with me, not trying to rush a sale. Explained everything I wanted to know about the car, and gave me several cars to choose from in that price range. He listened to all my offers during financing, and I came out with a great deal on the car I really wanted. Honestly, I couldn't have asked for a better car buying experience. (My wife and I have purchased five new cars and many used cars over the years, and there's no comparison!) LT, you're the best, buddy! Thanks! -Brian Bledsoe More
by Shinyskull
Employees Worked With
Lonnie Timmons
September 01, 2016
A phenomenal experience and Asia was incredibly helpful! I bought a used Toyota Matrix from here at the beginning of July 2016 and it was such a positive, stress-free experience. As a first time car buyer, I I bought a used Toyota Matrix from here at the beginning of July 2016 and it was such a positive, stress-free experience. As a first time car buyer, I was initially nervous about the process and my lack of knowledge when it came to purchasing a car and all that entailed, but Asia Troyer was such a huge help, very kind and informative and put my mind right at ease. The entire team was so friendly and personable and I never once felt pressured to push my budgeting limits. Honestly, one of the reasons I'm sad to be moving out of state in a month is that I won't be able to purchase future cars from this location. The environment was so laid back and comfortable and I 100% recommend going here if you're looking to buy a car. More
by jslade92
Employees Worked With
Brian Griffin, Asia Troyer
July 30, 2016
Perfect! We found a car we were interested in on Gresham Toyota's website. My husband called and spoke with Johnny Walker who confirmed the car was still avai We found a car we were interested in on Gresham Toyota's website. My husband called and spoke with Johnny Walker who confirmed the car was still available. We went to look at it, Johnny rode along on the test drive and then left us alone to discuss a purchase. No pressure. We then spoke with David DeLay who handled the financing. He handled it efficiently and quickly. Now, a year later, we had some problem with our extended warranty for repairs. I called David who had the problem handled within a half hour and told us if we EVER had problems with the car to call him and he would personally take care of it as our satisfaction is his main concern. More
by GrannySmith
Employees Worked With
David DeLay, Finance, Johnny Walker
July 27, 2016
Great working with Kalei Mau in purchasing our new Camry Received prompt call from Kalei after submitting an inquiry through the internet about new 2016 Camry. He met us at the dealership not too long after Received prompt call from Kalei after submitting an inquiry through the internet about new 2016 Camry. He met us at the dealership not too long afterwards. He took us for a test drive, answered all our questions and gave us information about the car that were helpful in making our decision to purchase. Kalei was very professional, friendly and made purchasing our new car a good experience. More
by Gray Mica
Employees Worked With
Kalei Mau
July 19, 2016
Really read this Hey there, I tend to wait a month before giving reviews on just about everything for reasons just like this. The short version is that Gresham Toyota Hey there, I tend to wait a month before giving reviews on just about everything for reasons just like this. The short version is that Gresham Toyota sold be a $30,000 'Certified' Tacoma with a tire they knew leaked and had under 40% tread, delamintion on arm rests, a cracked windshield and a dashboard with loose pieces. The longer version involves almost $2000 in added fees that I never agreed to, shady negotiation tactics and zero follow up after I have asked repeatedly to have these addressed. More
by EricN
Employees Worked With
Lonnie Timmons
July 06, 2016
Buy a new car, had issues and bad customer services Bought scion Im in October 2015 , my usb cable was not working on the car,took it twice,I was told that the usb did not have enough to power to charge Bought scion Im in October 2015 , my usb cable was not working on the car,took it twice,I was told that the usb did not have enough to power to charge my phone to use the regular car charger,I work with my car and have 2 phones ,call them the third time, I stated if you don't fix my car,I want you to fix my car or , I will give it back to you. When I got there there not any record of them checking the stereo,finally they replace the stereo the guy was very friendly then, today 07/03/2016 my husband went to see if he can trade the car with something different ,they where very rude,in innore him and he was told ,you don't have good credit the payments will not not be any lower ,without checking or getting detail info.very unhappy with this dealer, we just don't have perfect credit ,but we are working class people and deserve to be tread it with kindness .we have bought 5 new car in our entire life and all the dealers that have use in the past , been wonderful, specially VIC ALFONZO OF PORTLAND, I will never use this dealer again,bad customer service and they try to fool me with my car stereo on scion 2016.👎🏼 More
by Hercules1
Employees Worked With
Scott
July 02, 2016
Don't trust them. I am livid. I drive for a living, and this place has made what should be the busiest and most lucrative week for me an absolute nightmare. Came her I am livid. I drive for a living, and this place has made what should be the busiest and most lucrative week for me an absolute nightmare. Came here Thursday for a simple inspection on my car, because I was told by another mechanic that I needed a new head gasket. I was quoted an hour and a half wait time on this inspection, and told that if I got the car repaired at Toyota, they would knock the price of the inspection down. Two and a half hours later they tell me that I don't need a head gasket, but I do need a tune up as well as a different type of gasket. They then told me they would not be able to knock down the price of the inspection, even though I agreed to leave it there to be repaired. I was told my car would be ready "mid-day the next day, about 10 AM", that it would only be about an hours worth of work, but they were super busy. Friday came and ended up sitting next to the phone until 2 PM, when I gave up and decided to call Rob, my service provider. Rob tells me he had JUST THEN called the mechanic and hadn't heard anything, but that my car should be ready around 3 and someone would be sent to pick me up. I was picked up at 3:30 (Remember, I drive for a living; so this is now a day and a half that I've missed of work for "one hour" worth of work on my car) I get to the dealership, and everyone is confused. They had no idea that my car was not only not ready, but that the gasket they replaced "failed". I was there to pick it up and go straight to work. They then tell me that it will be ready Saturday morning, and offer to give me a rental. Keep in mind- not only do I drive for a living, but I also drive a tiny Scion IQ for parking purposes. They offer a Prius as the smallest car they have - not specifying what type of Prius. Guess what they drive out with? The Prius model that is JUST AS LONG AS A MINIVAN. The thought of having to parallel park this giant 2-3 times each hour, for 9 hours a day had me in tears. Saturday morning, I call. I'm told my car is now going to be ready around 1 or 2 pm, and that I should receive a "full report in 30 minutes". I did not receive a call for over an hour. The "full report"? The part all of a sudden never came in from San Francisco, and won't until TUESDAY. I was NEVER told this part was coming from SF until this point. We're now looking at a 5 day wait for "an hours worth of work". Rob FINALLY tells me he's giving me $100 off my service for the inconvenience, even though I'm missing up to 5 days of work for all of these errors. Supposedly, Rob has called every rental company in town to get me a smaller car in the meantime. He called to tell me they MIGHT have a smart car for me to rent Sunday. My car MIGHT be ready by the end of Tuesday if there aren't any other issues. I can't just get a definite answer. Im upset, broke, and cannot advise enough to go to any other Toyota dealership for service. This has been a nightmare from beginning to end. IN A RESPONSE TO WHAT THE DEALERSHIP HAD SAID: Today, 8 days later, yes the part was received by be dealership and after a $100 discount negotiation, I was still overcharged $8. Whatever, not worth adding into the pile of lies I've been told over the past week. i was told by both Grant and Rob that I would receive a phone call first thing in the morning, about 9 AM when the shipment came in. I did not call either one of them until 11 AM this morning, 2 hours after I was promised to hear something. I have the phone records to prove so. I was told the other day by Rob that the shipments don't normally come in until 12:30-1 PM, so I was originally shocked when Grant told me they get them earlier. As I'm picking up my car, Rob tells me he has "an excellent reputation in the city for his ability to be upfront and honest." That's hilarious, given what I have gone through and the additional losses I have experienced outside the dealership by missing days of work. Not only am I furious with my experience here, but they have the nerve to continue to lie on a freaking review website. Zero stars. The only human in this experience that deserves any positivity is the shuttle driver. She was a delight and had a beautiful outlook on life. I wish that service carried into the dealership itself. More
by Brittanynathania
Employees Worked With
Robert Ritchie
