Gresham Toyota

Exemplary Service Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only did he answer our numerous questions, he took the time to teach us all about the distinctive features of our new car. We definitely recommend asking for Scott if you are looking for solid answers without high sales pressure. His genuine thoughtfulness and knowledge made this experience exceptionally special for us. Thank you, Scott, and Gresham Toyota! More

Nice salesman, jerk of a "business manager" THE GOOD I bought a used Toyota Venza from Gresham Toyota on April 21st. The salesman, Jarvis, was friendly and went out of his way to accommodate my THE GOOD I bought a used Toyota Venza from Gresham Toyota on April 21st. The salesman, Jarvis, was friendly and went out of his way to accommodate my tight schedule that day. I had seen the car on their website, so I called ahead to make sure it was still on their lot. Jarvis walked out to the car with me on his cell phone, confirmed it was there, and answered some important questions about the specific car (I wanted it NOT to have a sunroof, because I'm tall and need all the headroom I can get, and he confirmed that the car indeed did not have a sunroof). I then told him I would stop by "sometime in the early afternoon" to look at the car, and he gave me his cell phone so I could call when I was getting close. A few hours later than I'd originally planned, I called when I was about 20 minutes away. He answered immediately even though he was eating a late lunch, and said he would meet me on the lot. When I arrived, someone had moved the car, but he scrambled and quickly found it. I went for a test drive and decided to buy it, but had to leave to pick up my daughter from school, so I told him I'd be back the next morning to buy it. The next morning, the car was ready and the sale seemed to be going smoothly. I was disappointed to discover that a "Certified Used Car" such as this only included one key, but the sales manager agreed to provide another for free, which made me happy. THE BAD Then I went in to sign the paperwork with a "Business Manager." I told him off the bat that I was pre-approved at my own credit union and didn't want to finance it elsewhere, but he insisted on showing me what he could offer. I let him keep talking, although I needed to get to work. I figured maybe he was genuinely interested in getting me a better deal. When he finally stopped, I repeated that I wasn't interested. Then he pulled out his brochures for the Extended Service Contract & Warranty. He explained that "we don't sell the Toyota extended warranty, because we have something better." He then went through a long spiel about what good coverage their "Zurich" warranty provided, and proposed that I pay $2,500 for it. I said, "No, I'm not interested." He asked me why and I said, "Well, I'm buying a Toyota, which has a reputation for quality, and it's certified, so I don't expect it to break soon." He said, "Believe me, our service department is just as busy as any other," which made me think, "OK, you're telling me this Toyota isn't dependable. Do you know something about this specific car that I don't? Maybe I don't want to buy it after all...." He then offered to drop the warranty price down to $1,800, and I said, "I'm done talking about service plans & extended warranties. Please stop talking to me about them." He then had the nerve to offer to sell it to me at what he said was, "$200 over cost," or around $1,500, which led me to conclude that: 1) He's trying to earn a commission from selling me this $#%& extended warranty! 2) Without even trying, I've "negotiated" a 40% discount, which makes me wonder how much I've over-paid for the car itself! I wish I had walked out of his office then & there and called off the entire deal! There are plenty of other Toyota dealers in this region, and all of them have certified used Venzas, so it's not like I had to buy from them. But I didn't walk away because I wanted to take the car and be done with it. Also, I'd already told my wife she could leave, so I no longer had a ride home. Should've called her cell phone immediately.... Now, three weeks later, I'm happy with the car, but I still have a bad tasted in my mouth from the 30-40 minutes I spent with that sleazy-salesman of a "business manager." For this reason, I will NOT recommend Gresham Toyota to anyone else. If you do decide to buy from them, I suggest you mentally prepare yourself to defend against high-pressure sales tactics at the close. Based on the tactics and attitude of that business manager alone, I do not trust the dealership. More

Kay Caldwell " the man the myth the legend" My WOW story begins when I chose Gresham Toyota. I drove in there on 8-8-2015 with my old car looking for something inexpensive because I was on a tig My WOW story begins when I chose Gresham Toyota. I drove in there on 8-8-2015 with my old car looking for something inexpensive because I was on a tight budget and recently had a bankruptcy. Everything I looked at was too expensive for me, just when I was about to give up the sales person said " we just got something in a week ago that I think will work for you". I walked to the back lot and there was a 2000 Toyota Sienna with 85k on it for $6,995. It was dirty and did not start due to a bad battery, after checking further I realized that it was a great deal because they were willing to give me $2,495 for my old car and I was able to get it for only $160.99 a month with a 4 year guarantee! The service after the sale was just as amazing as they invited me back to for a complete detail and replaced a worn belt and a few other minor problems that it had. This is truly a dream come true for me because I have been driving junk cars my whole life. This van drives like a dream and I could have not gotten a better deal anywhere! I highly recommend Gresham Toyota to anyone and their staff is truly amazing! Thank You Gresham Toyota for making my dream come true! Mr. Vincent Wright Gresham, Oregon Thank You Kay Caldwell You Are "THE MAN"!!! More

Awesome Adrian and Jarvis were all time. Best experience ever. I will be coming back for my next one and I'll be telling all my friends and family. Adrian and Jarvis were all time. Best experience ever. I will be coming back for my next one and I'll be telling all my friends and family. More

Awesome! I would like to thank all staff in the wonderful experience in purchasing my 2014 Toyota Camry: Cameron Katzenmeyer Sales and Leasing Consultant Sco I would like to thank all staff in the wonderful experience in purchasing my 2014 Toyota Camry: Cameron Katzenmeyer Sales and Leasing Consultant Scott Moser Sales & Leasing Consultant David Delay Business Manager Thank you!! More

Asia is great! Dealing with Asia was like working with a friend I felt so comfortable the whole time. I would recommend all my friends and family to Gresham Toyota a Dealing with Asia was like working with a friend I felt so comfortable the whole time. I would recommend all my friends and family to Gresham Toyota as long as Asia was still there. More

Experience of a Lifetime Buying a car can be stressful... But mine wasn't thanks to Adrian and Marc! Once I began working with Adrian I knew right away I was being taken care. Buying a car can be stressful... But mine wasn't thanks to Adrian and Marc! Once I began working with Adrian I knew right away I was being taken care. The experience was fun and easy. I also worked with Marc who also was upbeat and knowledgable which made the experience amazing. I will send all friends and family to these two stellar individuals who will make your car buying experience a memorable one, Toyota or not! :) More

High-class-service from Vlad My husband & I got the best deal on Tacoma. Vlad treated us fairly, w/respect & was able to make things more convenient. We felt like valued customers My husband & I got the best deal on Tacoma. Vlad treated us fairly, w/respect & was able to make things more convenient. We felt like valued customers! More

Dan was the reason I bought from here Daniel "Dan" Roemmich was incredibly wonderful to work with and provided exceptional service. Purchased a brand new Camry today and couldn't be happ Daniel "Dan" Roemmich was incredibly wonderful to work with and provided exceptional service. Purchased a brand new Camry today and couldn't be happier. Dan's service was a big reason we purchased from Gresham Toyota and he gave us a great deal as well. I would highly recommend anyone looking for a Toyota to specifically ask for him. A+ For our experience. More

Convenient Friendly Prompt Mondays are not always the easiest days to get anything done in a good mood. That changed for me today visiting the Service Drive at Gresham Toyota. C Mondays are not always the easiest days to get anything done in a good mood. That changed for me today visiting the Service Drive at Gresham Toyota. Convenient, friendly, prompt, accurate estimates on cost and completion time of repairs and maintenance services… Gresham Toyota. They treat everybody as a valued customer. If you don’t have an appointment, they do their best to help fit you into the day’s schedule. Call Rick Michael for help keeping your car or truck reliable and road worthy. (888) 717-2219 More