Grieco Chevrolet of Lauderhill

Internet possible purchase Was dealing w/ Salesperson on internet. Advised they had a NEW vehicle for exactly what we could afford, even though it was not the color we wanted. Was dealing w/ Salesperson on internet. Advised they had a NEW vehicle for exactly what we could afford, even though it was not the color we wanted. Drove down there, which was about an hour away, as we had made an appointment with them and low and behold the vehicle they had quoted us a price was USED. And not only was it used, they wanted over $1000 more then we had talked about. I had told them up front I did not want to waste their time or mine, but I guess they did not care about their time or mine. Unless you get a deal in writing and have exact information, don't trust this dealership. Our original salesman, at the last minute was not available when we arrive and another salesman took over... It ended with the salesman telling us if I can get that car elsewhere, then we should. UMMM in this day with social media so easy to use, you should know bad service never is the way to stay in business. More

Extremely condescending and Rude Service Department. I will never buy another car from Phil Smith or take a car to them for service,My brand new car had its front splash guard come loose and it was flopp I will never buy another car from Phil Smith or take a car to them for service,My brand new car had its front splash guard come loose and it was flopping around and dragging and did damage subsequently when pieces of it came off and hit up under the car causing more damage to the remaining splash guards. I brought it in the next day that service was open and they tried to tell me I had run over something, It was road damage first they tried me for $500.00 then for $250.00 then for$ 150.00.I told them no way, I had done nothing wrong. I had just gotten on the Turnpike and was about 15 miles from home and it was pouring rain and I heard all this noise like something rubbing or dragging. I thought at first a stone had gotten into the when or a caliper had turned in but there was no pull on the wheels so I proceeded slowly because there was no place else to go but forward. I did not have the radio on or any other distraction because the weather was severe. If I had run over something on the road I would have heard it and felt it. They refused to honor my warranty stating that if they couldn't prove it came lose to General Motors they would have to pay for the repairs. I am like really, I am the Flipping customer and you want to call me a liar and tell me I did it on the road rather then take responsibility for your product. Never Ever Again will I go to this dealership. More

Amazing! I see some of the reviews here and it's like we're from 2 different worlds! I leased a vehicle from here. Sale went smoothly. Service is always fast a I see some of the reviews here and it's like we're from 2 different worlds! I leased a vehicle from here. Sale went smoothly. Service is always fast and everyone is always friendly. It's actually disheartening that some look like fake reviews. I definitely will always bring my vehicles here! More

Horrible Service! Untrustworthy! The worst Service Departmen Had an issue with my Chevrolet Cruze 2012, from the codes it seamed like a Turbo issue. Called Service and spoke with Victor he seemed to say everythi Had an issue with my Chevrolet Cruze 2012, from the codes it seamed like a Turbo issue. Called Service and spoke with Victor he seemed to say everything to get me tow my car in there, told me a lot of these cars had turbo issues. I told him I will get the car there this afternoon, using Chevrolet Road Side assistance. 10 Days go by, and not a single call from the dealership. So I figure I stop by and see what's the progress. When I come there, they say we have no idea about your car, take a look at their lot, they find the car, but no key and the car has been damaged on the rear. Their excuse well, the truck dropped it off and didn't tell them. 0 accountability for their dealership. They close their gate at 6pm, so if there is a tow truck someone should get the key and sign for the car, what they told me that the car just entered their lot put a car there and left. I told them to do investigation, and look at the cameras. Again, there are missing key and damage to the car which wasn't there. Not even talking about the turbo issue. Victor said "its not my problem", I ask him who is the manager, he said the manager is no longer there. Wonderful when you have a service department with no active manager. They told me that I have to pay for the key, they did not even do any investigation or check the Cameras. I told them ok, do the key, I signed a paper allowing them to get me a working key - at my expense as this dealership has 0 responsibility on cars on their lot!! Ok, so what do you think happens, 3 weeks later no calls no nothing. Do you think they got me a key? No! They didn't do anything! They didn't even make a new key!! How about this wonderful Service Department? They created more problems for me, and wasted nearly 2 months now, so don't take your car here, unless you want to get damage to it, and the dealer will tell you that the damage was there. Or we do not have any documentation, and leaving car here at your own risk. This is by FAR the ABSOLUTE worst dealership I have ever tried servicing my car!!! No Calls, No Communication, Nothing gets done!! Avoid at all COST! I will make sure that this gets around all over the internet, yelp, google, bbb, and I am definitely submitting this to Chevrolet Headquarters! Such horrible Service Department should not be allowed to operate. More

Bait and Switch I inquired about a vehicle I was interested in via the internet.. It was priced fairly. I received a phone call from Dwayne Taylor confirming the vehi I inquired about a vehicle I was interested in via the internet.. It was priced fairly. I received a phone call from Dwayne Taylor confirming the vehicle was available shortly after 9am. I submitted the loan application and arrived shortly after 3pm only to be told the car was in service for an inspection and not available. Nearly 6 hours of conversations and no one had the decency to tell me the car wasn't available. Oh, but they had others they could ship me. Classic bait and switch. DON'T GO THERE. More

Stuck before the Millenium : Old School Sales Tactics I reached out to Roxanne (Internet Manager) to purchase a slightly used SUV and requested that we not play the games associated with car buying. Ever I reached out to Roxanne (Internet Manager) to purchase a slightly used SUV and requested that we not play the games associated with car buying. Every step of the way thru email after email she would not lock down the price in writing and had to "check with her manager". Then she popped the 898.00 dealer prep fee (100% pure profit to dealer) into deal as mandatory. She could not waive the fee nor would she work to get fee resolved thru deal thru pricing of unit being sold or trade in which is common. Then we went into "there's other interest in the vehicle, so we will let you know" to allow vehicle to sit and possibly sell for more thru Black Friday weekend. NO MORE ...we are more than happy to buy elsewhere. It should be noted that their dealer prep fee is the highest in the area and almost double what other dealers, even luxury brands, are charging. The dealership is in a low income area and I wonder if the population buying from them actually understands this fee and what it truly is. A lot of local dealers have started to remove it with pending litigation and possible Class Action status coming. I would NOT suggest this dealer to others and I highly suggest you visit other dealers and measure the true and absolute cost involved. Don't allow an old school dealer with decade old training and tactics treat you like they did back in the 90's. More

EXCELLENT OVERALL EXPERIENCE! After a month of research and speaking to different auto dealers in Miami and Broward I called Phil Smith Chevrolet yesterday mid morning, got ther After a month of research and speaking to different auto dealers in Miami and Broward I called Phil Smith Chevrolet yesterday mid morning, got there at 6:30 pm and was driving my new 2015 Equinox home by 8pm. What an amazing experience, I was truly blessed in finding such a professional group. Thank you and you have a customer for life. More

False Advertising !!! Phil Smith Chevrolet 1640 N. State Rd. 7 in Lauderhill, Florida uses very deceptive “bait and switch” advertising !!!!! I am from Ohio and foun Phil Smith Chevrolet 1640 N. State Rd. 7 in Lauderhill, Florida uses very deceptive “bait and switch” advertising !!!!! I am from Ohio and found a 2013 Camaro on Auto Trader for $18,888.00. The car had 12,000 miles on it and was in excellent condition so the price was good in my opinion. It was for my daughter so I showed her pictures and she was excited at the thought of having it. My parents have a house about 3 hours from the dealership so I asked if they would go look at the car for me. They arrived at the dealership and found the car to be as advertised as far as the condition. The dealership told my parents that they had someone at the dealership looking at the car. My mother asked if she went ahead and paid them for it could it be considered sold and they said yes. This is where the problem started. As they were writing up the paperwork my mother called me to say that she went ahead and bought the car. I was happy because I got my daughter a nice car at a good price. I had searched for about a month for a deal that seemed like a good fit for my situation and this was it. Some time had passed since I talked to my mother so I called back and she told me that they had just finished up with the paperwork. She said the final price was $23,401.60. I said mom that’s not right, it should be no more than $20,460.00. In Ohio the maximum a dealer can charge for fees is $ 250.00. The $18,888.00 purchase price, plus Ohio 7 percent tax, plus 250.00 is what I had assumed the final price would be. Evidently Florida doesn’t regulate dealer fees. The following is a breakdown of what Phil Smith Chevrolet in Lauderhill, Florida charged me. 2013 Camaro 1LT Advertised Price $ 18,888.00 Government Fees $ 495.00 Dealer Fees $ 699.00 Inspection Fee $ 1,995.00 Taxes $ 1,324.60 Total Cost to Me $ 23,401.60 - $20,462.60 = Ripped Off By $2,939.00 I was angry knowing that I had been deceived and ripped off, and to the dealers credit, when I questioned him about it the next day he offered to let me out of the deal. The problem was that my daughter already knew about it and was excited about it so what the heck, seeing my daughter happy was worth the extra money. The problem is that I could have got the same car at the same money in Ohio had I known what the final price would be. Just have honest advertising so I know what I'm spending and don't waste my time !!! I ended up spending about 3 thousand more than I was counting on. I can only imagine what kind of games they play with the numbers if you finance the car. I was also angry that as soon as we got the car home we noticed that it didn’t have an operator’s manual so I called them and the sales person told me that it was a used car and it “was what it was”. So again if you buy a car at Phil Smith Chevrolet, don’t go by their advertised price, ask for the final price !!! Rick & Julie Little Lynchburg, Ohio More

On Friday my father and I drover around to different On Friday my father and I drover around to different dealrships looking for a new 2014 Chevy Cruz. After a stop at 2 dealerships we gave up when w On Friday my father and I drover around to different dealrships looking for a new 2014 Chevy Cruz. After a stop at 2 dealerships we gave up when we couldn't find a good price for a new Chevy Cruz. He suggested I try Truecar.com to help find a dealership that was willing to work the price down, so I gave it a try. After submitting my information, within 10 minutes I received 3 price quotes by phone and email from 3 dealerships, one of them being Phil Smith Chevrolet. My first contact was Tyler Kirkwood who was straightforward, respectful and willing to to listen to my needs and price. After small deliberation through email, Tyler quoted me with a price that was within my budget, so we set up an appointment for Saturday. I went to the appointment on time and sure enough Tyler was ready to assist me, since he was the internet representative he set me up with a salesman, Nelson Romero. At this point Nelson took me to the lot and since I had already discussed a price with Tyler we already knew the vehicle we could get and just needed a color. The lot was organized and I picked the color I wanted. After that the paperwork went smooth and within 2 hours I had purchased my first new vehicle. The whole time I was happy that Nelson talked me through the process and that they kept their word that the price would remain the same form my internet quote. I was not pressured to add different options or warranties, they asked me once and when I said "no" they carried on to the next step. When I was about to drive away, Nelson came running out because we forgot to set up the blue tooth and OnStar in the car which he helped me do. I appreciate the assistance I received from the staff at Phil Smith. More

My wife & I decided one Sunday to drive around to various Chevrolet dealerships for the purpose of purchasing a Tahoe. Upon arrival to the Phil Smith dealership, we were immediately greeted by Matt N various Chevrolet dealerships for the purpose of purchasing a Tahoe. Upon arrival to the Phil Smith dealership, we were immediately greeted by Matt Newton who walked us through the various parking lots to view the entire inventory as we weren't exactly sure what we wanted. Matt was extremely patient & very informative as we asked hundreds of questions, and he probably answered the same question more than once. We eventually decided on a Tahoe with a color that we hadn't previously considered. Matt stayed with us the entire time explaining & demonstrating the various aspects of the vehicle..... He was absolutely wonderful !! We took delivery on the vehicle on the following Friday without the slightest hiccup. During the entire process, the communication was solid, the staff was sincere & treated us like members of their family. The staff did exactly what they promised with continued follow up. I've purchased several new cars in my lifetime, but have never had such a positive experience as this. Thank You Phil Smith Staff....You're the BEST !! We're enjoying our new Tahoe VERY MUCH !! More