Grieco Ford of Branford

-Star Review – Greco Ford of Branford I am beyond frustrated with Greco Ford of Branford. My vehicle has been there for days, and every update I received was because I physically went to the dealersh frustrated with Greco Ford of Branford. My vehicle has been there for days, and every update I received was because I physically went to the dealership. Not once did anyone proactively call me. Day one, my vehicle sat untouched and nobody told me. I found out when I showed up. Day two, I was told no work had been done because they needed authorization, yet nobody ever called to ask for it. When I questioned why, I was told they “didn’t want to call four times.” This was after I explained that I have upcoming medical procedures and need my vehicle because I don’t want my 80-year-old father driving me everywhere. Day three, I found out they didn’t even have the part needed. Again, no phone call. What makes this even worse is that I gave this dealership another chance after a previous experience that destroyed my trust. Years ago, my vehicle suddenly lost acceleration on the highway and I was nearly hit by an 18-wheeler. The dealership told me it was fixed. The very next day the exact same thing happened again, except this time my baby was in the vehicle and we were nearly rear-ended. As a parent, there is nothing more terrifying than realizing your vehicle is malfunctioning in traffic with your child in the car. My son and I were fortunate to walk away unharmed, but the situation could have ended very differently. When I returned looking for answers and asked to speak with a manager, I was actually told to “go f*** yourself” by an employee. The only reason I came back years later was because I was told the dealership was under new ownership and management. Unfortunately, this latest experience has shown the same lack of communication and customer care. I understand delays happen. What I don’t understand is why nobody can make a simple phone call to keep customers informed. After everything I’ve experienced, I cannot recommend Greco Ford of Branford. More