Grieco Honda

I received a quote online from Metro Honda Johnston it seemed very reasonable. When I arrived at Metro I showed them the detailed email they sent me. That is when the place turned into a three ring circus seemed very reasonable. When I arrived at Metro I showed them the detailed email they sent me. That is when the place turned into a three ring circus. All these clowns needed was the rubber nose and big shoes. It turned out the quote was an outright lie and the staff extremely deceitful. These guys are a bunch of hacks. Unless you have gotten used to being treated this way at a dealership I would suggest that you try another dealer. More

I am writing this letter to let you know how I feel about you product and services. I first would like to say I have owned a previous Honda back in 1987, when I was in the Marine Corps stationed in North Car you product and services. I first would like to say I have owned a previous Honda back in 1987, when I was in the Marine Corps stationed in North Carolina, and was very happy with it. I currently own a 2012 Civic model and while I enjoy the car and its performance, that is where it ends. I got my Honda at the Rhode Island Metro Honda dealer in Johnston, RI. I purchased the care in January of 2012. While initially I was happy with everything, I had heard on the local radio a deal by one of the local FORD dealers about turn in you dealer not your car. So, I went to inquire about a possible change, as I thought my payment were always a bit high. Well, in talking to the Ford dealer, they thought after looking over my paperwork the I had paid about 10 Thousand dollars over cost of the car. This made me a bit upset, so I called Metro Honda to speak to them; I eventually ended up going to see them. This is where it gets worse. When I went to the dealer, I wanted to speak to one of the managers but ended up with just one of the regular salesmen. He looked over the paper work and stated it looked as if I did indeed pay over cost a total of $8300.00 dollars. All he could do is say was “I am sorry, but I didn’t do your deal”. That was his response to all my questions. I continued to ask for a manager and nothing. I also found out that the person who sold me the car and the finance person had since “had to leave” as they put it. (I later found out that both of these men had worked together at several dealership and knew each other for years, I wonder why?) Now I know I have not bought a new car in over 16 years and am not ashamed to say I don’t know much about buying one, and I know all that “Let the buyer beware, and you signed for it “ stuff as told to me. But I thought I was actually getting a decent deal. Well at his point I wanted to get rid of the car, but could not, I ended up going to another local Honda dealer were they looked over the paper work and said that it did indeed look like I was over charged $8500.00. They said what I paid was way over the actual price for what I got; by this time I was very upset and called back to Metro Honda. It turned out that I was never able to speak to a sales person and the manager never returned my call, this is after several calls to the dealer. The next day, I was finally able to speak to a sales manager, initially he said, I was never in his dealership the day before and no employee would ever tell me that I was overcharged. I finally told him that I was indeed at the dealership the day before and how no one really assisted me. After basically trying to BS me, he finally said to me, and his final words were… “Looks like you got a good deal, don’t let out competition get in your head”. He never addressed anything else or anything I tried to get an answer to. I then called your headquarters and complained to your staff and told them how upset I was. The man was very nice but that was it. I guess what I am really trying to say, is that this is not a way to treat a customer or a Disabled Veteran. I will tell everyone far and wide about the poor service I received from one of you outlets and WILL NEVER purchase another one of you products. You all should be ashamed of yourself to have a dealership doing this to a person, who in good faith purchased an automobile from you company. Sadly, to boot, my wife is Japanese, and was more upset then I am. Sadly I am too poor to get a lawyer, due to my $441.00 monthly payments for my lease, but I just wanted to let you know how very upset I am. More

Agreed on a purchase and picked the car up on Feb 19th. I had a 20 day permit which ran out BEFORE car was actually registered. Service dept sprayed wheels with a chemical that took the finish off the whe I had a 20 day permit which ran out BEFORE car was actually registered. Service dept sprayed wheels with a chemical that took the finish off the wheels. Before I signed off on the purchase, I asked them what happened to the wheels. They never made mention to the wheels. They waited for me to inspect car prior to signing off. The car should never have left the dealership with wheels that looked like xxxx. They told me the wheels would be replaced but when I called 2 weeks later, service rep informed me that no one signed off on it. After several calls, wheels were replaced. HOWEVER, they were never cleaned, I had to clean the tar and the dirt off them myself. Apparently one of the excuses is my salesperson was out sick. OK, understandable, but does the dealership shut down when ONE person is absent. You mean no one takes the helm and covers for him/her when there out. NO EXCUSE!! Oh yes, there was a $500 coupon on the internet. When I tried to apply for it, I was told that since I made the purchase already it did not qualify. BUT, the purchase was never final, all I did was put a deposit down. That's when I should have walked away!!!!!!!!!! I'm actually STILL waiting for a phone call from Katie in service dept. My frien told me to go to Majestic. Next time I'll listen! More

I came in knowing exactly what I wanted. Rui was great and understood that when I told him. I knew the product I wanted, the range I wanted for my trade-in and the amount I was willing to pay for my new and understood that when I told him. I knew the product I wanted, the range I wanted for my trade-in and the amount I was willing to pay for my new car. He was very friendly and accomodating. Thanks for a great experience! More

Went to purchase a used vehicle and was turned away over $500. Talked into Leasing a new vehicle and outcome was we did not sign what the verbal agreement was. They glorified the lease deal and when I wen $500. Talked into Leasing a new vehicle and outcome was we did not sign what the verbal agreement was. They glorified the lease deal and when I went to pick up and sign the final papers, we found out after the fact that the lease was written up not what we agreed upon. An additional paper was "slipped" in to sign having me purchase insurance on the alarm system. really! My fault for not going through the paperwork and just signing thinking we already agreed, it wouldn't be different! wrong! Lying theives! Every time I was in there, there was a customer complaining or yelling at someone. I guess that should have been my clue! I have since traded that vehicle only 1 1/2 years into it because the deal was so bad and I was planning on purchasing it at the end of the lease and I refuse to turn it in at Metro and give them another penny! Oh because they also didn't tell me about the mileage package and gave me 12,000 standard which I know I would go over. The vehicle also had a problem that they would not address and kept telling me it was fine. It wasn't fine and Majestic knew that! just lie after lie.....stay away! I traded in at Majestic Honda who was wonderful and felt bad of my situation and really helped me get into another one. More

MARITZA GARCIA Excellent service I had a great MARITZA GARCIA Excellent service I had a great experience with Metro Honda. I was referred by one of my friends that bought a car there a fe MARITZA GARCIA Excellent service I had a great experience with Metro Honda. I was referred by one of my friends that bought a car there a few years ago and recomended Juan Carlos Cuellar as a sales person. Juan Carlos helped me a lot understanding what I was looking for, a dependable car at a resonable price. He did everything he could to help me specially with the loan in getting a good price, and he did. I am very pleased with the service, everyone was friendly and if you go with children they have a game room. More

I had a great experience with Ted. He was experienced, friendly...knew his sh*t. He gave me a reasonable price for my trade even though it was busted. He even introduced me to a service advisor so I kne friendly...knew his sh*t. He gave me a reasonable price for my trade even though it was busted. He even introduced me to a service advisor so I knew people who would be changing my oil and such. The finance guy was another great mofo. I will do business with these cats again. More

I have bought 4 cars from Metro Honda in Johnston since 1996 and have returned so many times because of their service. Ray Santilli was our sales person and he is the best! He is easy going, knowledgable, 1996 and have returned so many times because of their service. Ray Santilli was our sales person and he is the best! He is easy going, knowledgable, and does not pressure you into anything. Excellent!! More

Recently bought my 2013 Honda Accord from Juan Carlos and it was a vety easy going experience. No pressure to buy and gave me all the info I needed with no hassle ... I even got a free first oil change! Defi it was a vety easy going experience. No pressure to buy and gave me all the info I needed with no hassle ... I even got a free first oil change! Definitely would come back here for my next vehicle!!! More

I have been car shopping for more than a month and had gone to many dealerships. I was definitely treated the best at Metro Honda. gone to many dealerships. I was definitely treated the best at Metro Honda. More