Grieco Honda

Car buying is never a fun process for me. but this time around Metro was a great help! Bought us lunch while we waited and made sure we got the best deal. If your in the market for a vehicle make sure metr around Metro was a great help! Bought us lunch while we waited and made sure we got the best deal. If your in the market for a vehicle make sure metro is your first stop. More

I came in with my girlfriend because she was looking to buy her first car. We came in with a budget and John made sure we didn't go over. We told him what we were looking for and without any struggle he fo buy her first car. We came in with a budget and John made sure we didn't go over. We told him what we were looking for and without any struggle he found us the perfect car. He was extremely knowledgable and kind. We ended up spending less then we oringinally thought. Free lunch at the deli and great customer service I recommend John and this dealer to anybody looking for a new car! More

I walked into Metro Honda not knowing what I wanted. When I pulled up I was greeted by my salesman. To be honest I didn't even expect I buy a new vehicle on the first day. However the service and deal I rece I pulled up I was greeted by my salesman. To be honest I didn't even expect I buy a new vehicle on the first day. However the service and deal I received was too good to pass up on. I defienitly would reccomend this dealer to anyone who wants a great deal. More

I entered Metro looking to purchase a new Pilot. I had already visited other dealerships and was not impressed with what they had to offer. As I approached the doors of Metro, Bassam Eskaf was there to g already visited other dealerships and was not impressed with what they had to offer. As I approached the doors of Metro, Bassam Eskaf was there to greet me. I told Bassam exactly what I wanted and what I was looking to spend. He made it happen. The customer service was top notch. A couple hours later I was driving away from the dealership in my new Pilot. Thank you Bassam and Metro Honda. More

I had a very unpleasant experience with this dealership. I was looked for a preowned car and had a certain amount of money I was looked to spend. I explained this to the salesman we met with, and he still t I was looked for a preowned car and had a certain amount of money I was looked to spend. I explained this to the salesman we met with, and he still tried to show me cars that were higher than the price range I had given him. Since the prices are not on the cars, I asked if he could check the price of a specific car and said if it was in my price range I would like to test drive it. He returned with the keys, and ignored me the first time I asked about the price, and when I asked again he told me. It was over my price range, and he convinced me to test drive another one that was barely in my price range and also not Honda certified (I was looking for a Honda certified car). Car was low on gas so test drive was short and only included highway. Salesman gave me the CarFax to look at when we got back. I was not that interested in the car, and salesman was very pushy. It was clear he wanted me to sign that day and was pushing me to sign, and asking why I was hesitating. I told him I had to go (I had to work that night) and he asked for five more minutes so he could go ask his sales manage to approve a lower price. He came back with a lower price but I still did not want to sign, asked for five more minutes to get a lower price from him manage. He came back, but I still did not want to sign. I had made several attempts to leave, and asked repeatedly for him to call me if his manager approved the lowered price. It was very uncomfortable. As I was finally going to leave, his sales manager came over. The sales manage began throwing out lower prices, and kept asking for me to stay for five more minutes so he could see if he could get it for said lower price. At that point I was so uncomfortable because they were not understanding of the fact I needed to leave that I do not think I would purchased a car from them, regardless of how low they dropped the price. The dropped the price of the car so quickly and readily I wondered if they were actually willing to sell it to me for that price, or had some tricks up their sleeves. My visit was so unpleasant that I did not want to have to go back to that dealership ever, and I certainly did not want to buy a car from them. I ended up purchasing a car from Majestic South, and I had a wonderful experience with them. I would highly recommend Majestic, and I would advise consumers to stay away from Metro. More

I received a quote online from Metro Honda Johnston it seemed very reasonable. When I arrived at Metro I showed them the detailed email they sent me. That is when the place turned into a three ring circus seemed very reasonable. When I arrived at Metro I showed them the detailed email they sent me. That is when the place turned into a three ring circus. All these clowns needed was the rubber nose and big shoes. It turned out the quote was an outright lie and the staff extremely deceitful. These guys are a bunch of hacks. Unless you have gotten used to being treated this way at a dealership I would suggest that you try another dealer. More

I am writing this letter to let you know how I feel about you product and services. I first would like to say I have owned a previous Honda back in 1987, when I was in the Marine Corps stationed in North Car you product and services. I first would like to say I have owned a previous Honda back in 1987, when I was in the Marine Corps stationed in North Carolina, and was very happy with it. I currently own a 2012 Civic model and while I enjoy the car and its performance, that is where it ends. I got my Honda at the Rhode Island Metro Honda dealer in Johnston, RI. I purchased the care in January of 2012. While initially I was happy with everything, I had heard on the local radio a deal by one of the local FORD dealers about turn in you dealer not your car. So, I went to inquire about a possible change, as I thought my payment were always a bit high. Well, in talking to the Ford dealer, they thought after looking over my paperwork the I had paid about 10 Thousand dollars over cost of the car. This made me a bit upset, so I called Metro Honda to speak to them; I eventually ended up going to see them. This is where it gets worse. When I went to the dealer, I wanted to speak to one of the managers but ended up with just one of the regular salesmen. He looked over the paper work and stated it looked as if I did indeed pay over cost a total of $8300.00 dollars. All he could do is say was “I am sorry, but I didn’t do your deal”. That was his response to all my questions. I continued to ask for a manager and nothing. I also found out that the person who sold me the car and the finance person had since “had to leave” as they put it. (I later found out that both of these men had worked together at several dealership and knew each other for years, I wonder why?) Now I know I have not bought a new car in over 16 years and am not ashamed to say I don’t know much about buying one, and I know all that “Let the buyer beware, and you signed for it “ stuff as told to me. But I thought I was actually getting a decent deal. Well at his point I wanted to get rid of the car, but could not, I ended up going to another local Honda dealer were they looked over the paper work and said that it did indeed look like I was over charged $8500.00. They said what I paid was way over the actual price for what I got; by this time I was very upset and called back to Metro Honda. It turned out that I was never able to speak to a sales person and the manager never returned my call, this is after several calls to the dealer. The next day, I was finally able to speak to a sales manager, initially he said, I was never in his dealership the day before and no employee would ever tell me that I was overcharged. I finally told him that I was indeed at the dealership the day before and how no one really assisted me. After basically trying to BS me, he finally said to me, and his final words were… “Looks like you got a good deal, don’t let out competition get in your head”. He never addressed anything else or anything I tried to get an answer to. I then called your headquarters and complained to your staff and told them how upset I was. The man was very nice but that was it. I guess what I am really trying to say, is that this is not a way to treat a customer or a Disabled Veteran. I will tell everyone far and wide about the poor service I received from one of you outlets and WILL NEVER purchase another one of you products. You all should be ashamed of yourself to have a dealership doing this to a person, who in good faith purchased an automobile from you company. Sadly, to boot, my wife is Japanese, and was more upset then I am. Sadly I am too poor to get a lawyer, due to my $441.00 monthly payments for my lease, but I just wanted to let you know how very upset I am. More

Agreed on a purchase and picked the car up on Feb 19th. I had a 20 day permit which ran out BEFORE car was actually registered. Service dept sprayed wheels with a chemical that took the finish off the whe I had a 20 day permit which ran out BEFORE car was actually registered. Service dept sprayed wheels with a chemical that took the finish off the wheels. Before I signed off on the purchase, I asked them what happened to the wheels. They never made mention to the wheels. They waited for me to inspect car prior to signing off. The car should never have left the dealership with wheels that looked like xxxx. They told me the wheels would be replaced but when I called 2 weeks later, service rep informed me that no one signed off on it. After several calls, wheels were replaced. HOWEVER, they were never cleaned, I had to clean the tar and the dirt off them myself. Apparently one of the excuses is my salesperson was out sick. OK, understandable, but does the dealership shut down when ONE person is absent. You mean no one takes the helm and covers for him/her when there out. NO EXCUSE!! Oh yes, there was a $500 coupon on the internet. When I tried to apply for it, I was told that since I made the purchase already it did not qualify. BUT, the purchase was never final, all I did was put a deposit down. That's when I should have walked away!!!!!!!!!! I'm actually STILL waiting for a phone call from Katie in service dept. My frien told me to go to Majestic. Next time I'll listen! More

I came in knowing exactly what I wanted. Rui was great and understood that when I told him. I knew the product I wanted, the range I wanted for my trade-in and the amount I was willing to pay for my new and understood that when I told him. I knew the product I wanted, the range I wanted for my trade-in and the amount I was willing to pay for my new car. He was very friendly and accomodating. Thanks for a great experience! More

Went to purchase a used vehicle and was turned away over $500. Talked into Leasing a new vehicle and outcome was we did not sign what the verbal agreement was. They glorified the lease deal and when I wen $500. Talked into Leasing a new vehicle and outcome was we did not sign what the verbal agreement was. They glorified the lease deal and when I went to pick up and sign the final papers, we found out after the fact that the lease was written up not what we agreed upon. An additional paper was "slipped" in to sign having me purchase insurance on the alarm system. really! My fault for not going through the paperwork and just signing thinking we already agreed, it wouldn't be different! wrong! Lying theives! Every time I was in there, there was a customer complaining or yelling at someone. I guess that should have been my clue! I have since traded that vehicle only 1 1/2 years into it because the deal was so bad and I was planning on purchasing it at the end of the lease and I refuse to turn it in at Metro and give them another penny! Oh because they also didn't tell me about the mileage package and gave me 12,000 standard which I know I would go over. The vehicle also had a problem that they would not address and kept telling me it was fine. It wasn't fine and Majestic knew that! just lie after lie.....stay away! I traded in at Majestic Honda who was wonderful and felt bad of my situation and really helped me get into another one. More