Grieco Honda

Had my front brake rotors and pads changed half a year ago. Service rep talked me into getting aftermarket rotors (I wanted original Honda ones), saying their quality is the same as original Honda and I c ago. Service rep talked me into getting aftermarket rotors (I wanted original Honda ones), saying their quality is the same as original Honda and I can save some money. Noticed now vibration at steering wheel when braking. Went back at dealership and they told me rotors need machining. What??? Machine rotors after only half year? The original Honda ones lasted me 5 years! After giving them a piece of my mind, eventually they changed (or so they claim) the rotors - which were in 1 year warranty anyway - with another aftermarket ones. Had several issues with them over time (essentially sloppy work that made me come back so they can fix them). Funny they think that offering either free oil change or washing will make up for those. I am definitely NOT recommending them to anyone! More

they promised to beat any deal by 200 dollars... Get there & take all my info/ deal and hour later they can't match it crooks! there & take all my info/ deal and hour later they can't match it crooks! More

To me I feel the experience of buying a car has a bit of negative stigma attached to it. But my experience at Metro Hobda was anything but that. From the minute the salesman greeted me to the sales manager negative stigma attached to it. But my experience at Metro Hobda was anything but that. From the minute the salesman greeted me to the sales manager congraduating me on my purchase, right down to shaking the finance manager hand I was sold on my Metro experience. I am truly a Honda customer for life and a Metro customer for ever! More

I've been doing business with Metro Honda for many years. I've purchased and serviced my Honda at this dealership - a 2004 Honda Odyssey. I've always found the team there to be professional, efficient and he I've purchased and serviced my Honda at this dealership - a 2004 Honda Odyssey. I've always found the team there to be professional, efficient and helpful. When I recently decided to trade my 2004 Odyssey, I was very surprise when I ended up selling the Odyssey......to Metro Honda. After we just received a letter from Metro Honda asking to buy back the Odyssey from us, Metro Honda offered me a reasonable trade price for our Odyssey, Juan Carlos also gave us a great price to purchase the 2011 Pilot from their used car inventory. The price was close enough to my expectations and still allowed the dealership to make a reasonable profit on the vehicle. Juan Carlos Cuellar was extremely professional and straight-forward in our dealings. He didn't waste my time and treated me like a valued customer. I really appreciate his direct approach and strong follow-through. Juan Carlos is an asset to the Metro Honda team. I won't hesitate to do business with Metro Honda again in the near future. Thanks Metro we love our 2011 Honda Pilot.... #1 More

looking at leasing an accord. I don't want to get into specifics because this is not how I spend my time. I did however notice that alot of people who put these reviews up spend their time reporting in de specifics because this is not how I spend my time. I did however notice that alot of people who put these reviews up spend their time reporting in detail the negative experiences they've had. Get over it people! Everybody wants to spend nothing for something and feel like they got a great deal. It is a fair dealership and I reccommend it and will go back. More

I went on-line to get a price quote. I was immediately responded to by Ariel. I also did an on-line request through Boch. I was given an out-the-door price by Boch which was very acceptable. I planned responded to by Ariel. I also did an on-line request through Boch. I was given an out-the-door price by Boch which was very acceptable. I planned to buy there, but was hounded by Ariel who told me they would meet or beat this out-the-door price. As Metro is more conveniently located to me, I gave them a chance. When I went there, Phelan had no idea what Ariel had offered me. This is when the games began. He told his manager Matt what we wanted as an out-the-door price and Matt could not meet the price. When we tried to leave he threw a monthly pmt price at us. Without a calculator available, we thought it sounded okay. He told us that with flex cash and incentives, this would get us to the price we wanted. After agreeing to the deal and completing paperwork, we got home and realized we were paying 1200 more than we had wanted. We spoke to Boch and they told us what they would give us as a monthly pmt and it was much lower than what we were paying. On Sunday morning I called Phelan, explained how upset I was over what I was paying, and asked if I could cancel. He said he would have Matt call me back first thing Monday morning. Matt did not call me back until almost noon at which time he told me it was too late as the paperwork had already been sent in that morning. When I picked the car up, I was assured by Phelan that he had contacted my insurance as they had told me when I purchased it that they would handle all of that. I drove the car home to CT believing this was all set. Later that afternoon my insurance company called me saying they had just received a call from Phelan. I could not believe that I was lied to. I called Phelan back, left him a message about this, and of course did not receive a call back. I was also told that I should be receiving a courtesy call from Metro after my purchase, asking how I was enjoying my vehicle, and 3 weeks later I still have not heard from them. I also was given a temporary plate and was told it would take 7-10 days to get my plates in and someone would call me when they came in. I expressed to Phelan that I had read reviews from unhappy customers having problems receiving their plates and was assured this was only with transfers. A few days before my plates were expiring, I started calling. No one would return my calls. Finally after several calls that week, the day before they expired Phelan called me and said I could pick them up. This was right down to the wire. Overall, a very unhappy experience. Lied to on multiple occasions. Was told by Matt that he would try to rectify this and would speak to his manager, but of course, never called me back. Do yourself a favor and go to Boch or anywhere other than Metro. More

I confirmed that the car was there. They told me it will be waiting for my inspection. Confirmed with a email before I left. Danielle Samoorian said make sure you ask for Ricardo (sales manager). Got ther be waiting for my inspection. Confirmed with a email before I left. Danielle Samoorian said make sure you ask for Ricardo (sales manager). Got there and i was told the car was sold. Ricardo tried to talk me into a new vehicle. I went home, took a shower to wash the slim off. I will be telling all my Rhode Island friends to stay far away from Metro Honda, Johnston RI. More

I agreed on a price for a CRV EXL with Ariel in the Internet Dept through multiple emails. Price was very good (26800 including destination) if paying cash, which was my plan. Financed price was $20 Internet Dept through multiple emails. Price was very good (26800 including destination) if paying cash, which was my plan. Financed price was $200 less. I called Ariel before driving to Metro to confirm our agreement, and to ask what to bring ("A credit card or a check for a deposit."). I was told to ask for Ricardo, a sales manager. Upon arrival, Ricardo wasn't available. Instead, I dealt with an inexperienced, young sales person who tried to be personable. He showed me the car with enthusiasm. However, he kept running to a sales manager for coaching: First he insisted that my "cash" price was in fact a price for a deal with financing. Thank goodness for smartphones; I shared my entire email communication with him to confirm that the higher price of 26,800 was a cash price. Then, he asked for a "commitment" (Metro slang for a deposit), but didn't have a sales agreement. Of course I asked for a sales agreement before giving a "commitment," but was told that Metro does it "backwards." REALLY!!! This was truly sleazy (which I told him). I insisted on speaking to a sales manager, who insisted that the deal must be completed that evening (Oct 31) to get the sale in for the month. My choice was to pay in full with a bank check, or to finance. I had him review my emails with Ariel in the internet dept, which he then tried to reinterpret! After telling him that the business practice at Metro is sleazy, I walked out. My advice....stay FAR FAR away from Metro. Not only did they lose my sale, but i've purchased 3 previous Hondas (not from Metro), and they'll lose future sales from me, as well. I ended up purchasing the car at Atamian Honda in Tewksbury MA at $100 less; the saleperson (Ed Marte) was wonderful; professional and honest. Go see Ed at Atamian instead. More

I am a 60+ year old professional who has been purchasing 2-3 cars every 4-5 years for the past 40 years. This was the worst experience I have ever encountered. Despite being told on the phone that they wo 2-3 cars every 4-5 years for the past 40 years. This was the worst experience I have ever encountered. Despite being told on the phone that they would honor the price and trade-in values quoted by the USAA car buying service, they refused to let me speak to the salesman I was told to contact, they quoted me a trade-in value $8000 less than previously discussed, they told me the 2013 models were not coming out until next Spring, and they insisted the only cars available were the ones on the lot at the time. I walked out after becoming totally disgusted. They pursued me via multiple e-mails, and I even gave them a second chance, only to receive the same rude treatment. I don't know how these people stay in business and I feel sorry for customers who don't realize that they don't need to be treated this way. I ultimately purchased the CRV I wanted, and the color I wanted, from another local dealer, who treated me with respect and gave me the deal I expected. More

Buying the car was pleasurable, the expierience afterwards was a nightmare. There was a total disconnect between the salesman, sales manager, and the office people who were supposed to supply the p afterwards was a nightmare. There was a total disconnect between the salesman, sales manager, and the office people who were supposed to supply the paperwork for the car. We live in MA and need to have the car inspected in MA within 2 weeks of registration. For that we need the title. It took 3 weeks and no less than 8 phone calls to get a title for the car. Time after time we were told the title was in the mail. Finally I begged the salesman to check again for the title. After 3 weeks our salesman delivered the title to our house and apoligized, as the title never left the dealership. He promised us a free Oil change. When we were returning the car for a recall and free oil change. I called for the service appointment. The woman who set up the appointment told me she would verify with Germaine (salesman) to assure my oil change was free. When I arrived to drop the car off I was told no one ever checked with Germain and my oil change would cost $50.00. I was also told "oh we don't have anything to do with that group" Funny, as I thought it was all Metro Honda, but apparently the sales group is another dealer. The oil change, I was given to appease me for three weeks of not having a title and one of those weeks not being able to use my new car as it was illegal on the road in MA. The misleading information for the paperwork snafu buying the car was now being repeated with "my free oil change." I walked away fuming wondering if anybody in this company communicated to each other on anything. The woman I was dealing with in service asked me if I would like to speak with her manager. I said I would love to. She left spoke with him 20 feet away from me and he left without speaking to me and she returned to tell me they would do the recall work but would have to check with Germaine the salesman on my "FREE" OIL change. I explained to her that the woman I spoke with two weeks earlier when scheduling the appointment told me she would do that. She replied "well that wasn't us that is another group....again does anyone that works for this dealership communicate anything to anyone!!!!....In the end I recieved the oil change and the recall work for zero dollars, but why did I have to go through this aggravation, yet again, to get there.....Way to painful to deal with this group to ever go back for another car or recommend the dealership to anyone else... More