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Grieco Hyundai of Johnston - Service Center

Johnston, RI

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86 Reviews

86 Reviews of Grieco Hyundai of Johnston - Service Center

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December 22, 2023

I wouldn't recommend this dealership. The service department has a 6 week wait. I have been dealing with the same issue on a brand new vehicle for over a year. The amplifier has blown mo More

by Lynniedin
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul service manager- did not speak with him- no return call
Jan 03, 2024 -

Grieco Hyundai of Johnston responded

We appreciate your feedback and deeply regret the challenges you have faced with our service department. The extended wait times and recurring issues with the amplifier are indeed concerning, and we sincerely apologize for any inconvenience caused. Pleases reach out to Ricardo Castillo via email at rcastillo@griecocars.com

November 08, 2023

I had to go for a new key, Dave Duarte was right on top of everything! More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Duarte
Nov 09, 2023 -

Grieco Hyundai of Johnston responded

We extend our gratitude for sharing your high-quality experience with Dave. Your business is valued, and we look forward to serving you again soon.

January 07, 2023

BEWARE! The tech "forgot" to do the oil change but they had no problem charging me for it. These people are criminals and you should find another place t More

by vieira519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris You, Leslie Senechal, Emma Debolt
Jan 10, 2023 -

Grieco Hyundai of Johnston responded

Thank you for your feedback. We are sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. If you would like to discuss your experience, please reach out to Ricardo Castillo via email at rcastillo@griecocars.com.

September 02, 2022

This has been the worst experience of my 60 years of buying cars. My grandson bought a used car, had trouble since day one. He brought it back to the dealership, Grieco Hyundai of Johnston RI, at a mi More

by doramel911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo, Sales manager, Joe Rodriguez
Sep 03, 2022 -

doramel911 responded

This has been the worst experience of my 60 years of buying cars. My grandson bought a used car, had trouble since day one. He brought it back to the dealership, Grieco Hyundai of Johnston RI, at a minimum of six times explaining the trouble, telling them it was the transmission, they kept putting band aids on it, now the transmission has totally died, I had the car towed to their service department, it's been there several weeks and nothing has been done. I told them I am invoking the Lemon Law and demanded a new transmission or a total refund. I now have my lawyer involved, I have made countless calls, only getting voice mail, demanding a return call and nothing. I am fed up with Grieco, their sales and their service. They are the worst dealership I have ever dealt with!

May 10, 2022

GREAT EXPERIENCE AS ALWAYS. THANKS AGAIN TO TALIA FOR ALWAYS GIVING A WORLD CLASS EXPERIENCE. More

by Mr.JBurgos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Talia Dicicco
May 11, 2022 -

Grieco Hyundai of Johnston responded

Thanks for the great review. Please let us know if you need anything!

March 14, 2022

The Manager at Geico hyundai service is excellent. the only one that shows she cares.calls back,makes appointment, follows threw with her promise.she is an asset to the company.txs Joan and Joann. More

by Jlgcmd1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leslie Senechal
Mar 15, 2022 -

Jlgcmd1 responded

Her name is Ashley manager at Geico hyundai service.excellent.

February 15, 2022

Just had to write a complaint email to there corporate American office, horrible service department and customer service, try to speak with the service manager about my complaint and she was "in a meeting More

by arismendy.rosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris You, Leslie Senechal, Emma Debolt
October 30, 2021

I would like to commend Talia Dicicco and Emma DeBolt for their diligent efforts to assist in my girlfriend’s vehicle woes. They were patient and attentive with her decade old Hyundai Sonata which required a More

by Adamp12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dicicco, Talia, Emma Debolt
Nov 01, 2021 -

Grieco Hyundai of Johnston responded

We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon.

October 26, 2021

I bought my 2017 Hyundai Santa Fe at the Johnston RI Hartford ave, so far I was garentee a loaner if my car stays for any length of time that was a lie already blown almost 2,000 in rentals back in the More

by Elmer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Emma Debolt
Oct 27, 2021 -

Grieco Hyundai of Johnston responded

Hi Elmer, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We would like to work towards a resolution, so if you are willing, please reach out to Talia Dicicco, Service Manager, via email at tdicicco@griecocars.com to discuss this further.

September 11, 2020

I brought my 2012 Santa Fe in this summer for an inspection, and knew it would be kind of expensive because the check engine light was on, but otherwise the car drove fine. The estimate to repair th More

by fighthowse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey
Sep 15, 2020 -

Grieco Hyundai of Johnston responded

Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and we are so sorry to hear of your service experience with our team which has caused this inconvenience. This has been passed along to upper management with the goal to resolve this for you. In order to better assist this situation, please reach out to Linda Letoile, Service Manager, via email at lletoile@griecocars.com. Thank you for your patience and we hope to make things right. 

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