Grieco Toyota

Grieco Toyota responded to my KBB inquiry for trading a new car.  They promised 20 percent above KBB.   I got the true KBB on my 2012 Prius V.  Condition was represented accurately as was mileage. Car q new car.  They promised 20 percent above KBB.   I got the true KBB on my 2012 Prius V.  Condition was represented accurately as was mileage. Car quote came back as what a dealer would pay.   Car recently underwent a RI state inspection yesterday and passed.  The KBB value came back as $6,502. I also had been negotiating on a 2026 RAV 4 XLE Hybrid with another dealership.  Even though the car is in demand, I got a quote from another dealer for $2,000 off MSRP.  Unfortunately, they did not have the color I wanted.  An online search, though showed that Grieco did. Based on that, as we as information from several emails and texts from Grieco stating that they would bear KBB, I decided to take a ride over to your East Providence dealership. I figured this could be a scam but decided to drive over there anyway.   At first, they gushed over the trade.  Appraiser loved it.  They even agreed to the $2,000 off MSRP on the new Toyota.  When the quote came, however, they only wanted to give me $3,500 for my trade.  They tried to pay it off on a scratch on the bumper (which was identified in the provided KBB info, and started nitpicking common things that would be present in a 15 year old car. This was the prep for the bad news to come.   Now I figured the 20 percent above KBB was a gimmick but I never figured they would deliberately undervalue my vehicle.  I mean, if they didn’t want it in the first place, why not tell me so? I then told the salesman I was taking my car to Grieco Honda in Johnston as they also expressed interest in it.  Grieco Honda appraised it and agreed to purchase it outright for KKB value of $6,500.  They also gushed over how well taken care of the vehicle was.  Impressed by their honesty, I told them I was going back to Grieco to purchase the car because they had it in my desired color and I would then bring Grieco Honda the title to my Prius as they asked me to get it to them today. That never happened and here is why: Grieco Toyota tried to disguise the fact that they were giving me a $2,000 discount on my vehicle but then devalued the trade, a common scam in the automobile world.  On top of that, the total discount would only amount to $5,500, a far cry from KBB of 6,500.  How do I know this?  Because they refused to sell me the vehicle at the agreed upon price but without the trade. (Nowhere in my printed quote does it say that the price was dependent on the trade.) I then had to call Grieco Honda to inform them that Grieco Toyota reneged on the price so we could not conclude the transaction. More

this dealership is trash. they don't let you choose your credit union, which I'm pretty sure is legally your right to choose their warranties. cover absolutely nothing and whe they don't let you choose your credit union, which I'm pretty sure is legally your right to choose their warranties. cover absolutely nothing and when you go in they charge you $200 for a diagnostic and then claim that it's not covered with the warranty and then try to overcharge you for service. they are not helpful at all. I highly recommend that you save your time, effort and money and shop somewhere else. their communication is absolutely terrible. I purchased a tire warranty and asked for them to cancel it because it didn't cover any of the things that needed to be covered. I personally paid to replace the tires therefore their warranty was covering absolutely nothing. it took them 3 months to give me the money back in which case they garnished $300 off of the $1,300 warranty because it took them 3 months to cancel it. I called every single day and left voicemails. it's completely unacceptable and it's just bad business do better and be better. More

Still waiting for my permanent registration, don't get any response from emails that are sent, very poor customer service any response from emails that are sent, very poor customer service More

I had an exceptional experience with Feliberto. He was extremely knowledgeable and helpful during the process of purchasing my car! He was extremely knowledgeable and helpful during the process of purchasing my car! More

This is the best dealership in Rhode island. They have the best inventory and not only that the best staff. My sales associate, Filiberto was extremely professional, knowledgeable and kind. I co They have the best inventory and not only that the best staff. My sales associate, Filiberto was extremely professional, knowledgeable and kind. I could truly tell he had my best interest at heart. More

Just purchased my 2nd vehicle from the Grieco group. My last 2 BMWs have been purchased from them. I would like to say thank you to Feliberto(salesman) and Ella (Finance) for making the process very wel My last 2 BMWs have been purchased from them. I would like to say thank you to Feliberto(salesman) and Ella (Finance) for making the process very welcoming and streamlined. I never felt pushed or rushed. They had a great price on my vehicle and even gave me top dollar for my trade in which was also a BMW. (I did my research beforehand on price and finance rate as I am an experienced buyer ) I look forward to possibly sending my other loved ones to them for future purchases. More

Great experience with the dealership & staff , Feliberto was great to work with ! 5 stars honestly was great to work with ! 5 stars honestly More

Set a personal appointment to see a car and reconfirm the day of. Traveled 3 hours to see car and was told it was not going to be delivered for 4 days. day of. Traveled 3 hours to see car and was told it was not going to be delivered for 4 days. More