Griffin Ford

Overall a Very Good Experience Initially my experience was frustrating and my sales person never called me back, even after I stopped at the dealership twice. However, their pricin Initially my experience was frustrating and my sales person never called me back, even after I stopped at the dealership twice. However, their pricing was the best I've seen (been looking for over a year) for the truck that I wanted. Kip (Sales Manager) save the deal by making contact and following up with me. Even after the sale, Kip was great to work with and take care of some minor things. More

This was the second F-150 that I have purchased from Griffin Ford. I will keep coming back to Griffin because of the top notch sales and service. I am never disappointed Griffin Ford. I will keep coming back to Griffin because of the top notch sales and service. I am never disappointed More

Oil change and tire rotation took a very long time almost two hours. If prepaid maintenance wasn’t purchased I’d go to a quick service place that takes at most 20 minutes. two hours. If prepaid maintenance wasn’t purchased I’d go to a quick service place that takes at most 20 minutes. More

Not very satisfied with work done! Tires were rotated but tire pressure was incorrect on both front and rear tires causing dashboard warning. Paper work noted that everything was up to dealer specifications, tire pressure was incorrect on both front and rear tires causing dashboard warning. Paper work noted that everything was up to dealer specifications, clearly was not. Returned the following day for them to correct which took an hour. Now I just noticed they didn’t replace valve stem cap on rear passenger tire. More

Everyone I encountered was extremely friendly, informative, and accommodating. I arrived to my appointment 30 minutes earlier than I was scheduled and the service representative managed to servi informative, and accommodating. I arrived to my appointment 30 minutes earlier than I was scheduled and the service representative managed to service my Ford Focus ahead of time. The waiting room was fairly clean, bright, and comfortable. There were plenty of free snacks and beverages to munch on while waiting. The price was reasonable and in my opinion fair. I would use Griffin's service department in the future. More

Air bag replacement problem At first I was very disappointed when the air bag replacement was showing it had a problem so I called Griffin to make an appointment to have someone At first I was very disappointed when the air bag replacement was showing it had a problem so I called Griffin to make an appointment to have someone look at the problem. Our service adviser Steve looked into the problem and he worked with Ford to take care of the problem. The air bag was replaced again. We were very happy once again for the great service given by Griffin Ford. More

Very nice people to work with. Explained things well and contacted me as they said they would. Paperwork was in order when I arrived to pick up my car. contacted me as they said they would. Paperwork was in order when I arrived to pick up my car. More

Not happy with company's that use scam tactics to scam customers out of 7000 worth of useless warranty. I won't be using Griffin Ford again. customers out of 7000 worth of useless warranty. I won't be using Griffin Ford again. More

Did an awesome job, kept me informed on how the jobs was going. Loved I had the ability to leave my car to get service while I was out of town going. Loved I had the ability to leave my car to get service while I was out of town More

A repair was completed under warranty for my 2018 Ford Edge Titanium. A warrany repair was completed as service engine light was on due to faulty oxygen sensor per my initial repair invoice. After above m Edge Titanium. A warrany repair was completed as service engine light was on due to faulty oxygen sensor per my initial repair invoice. After above mentioned repair, the engine light came on again after two days and less than 50 miles driven. Contacted Steve for additional repair for the service engine light again. Steve indicated the shop was very busy but I could bring car in immediately for service even though repair shop was booked solid. Dustin, Service Mgr had offered a loaner vehicle as my car might be in shop for several days for ordering parts and ASAP scheduling. Upon arrival for 2nd repair visit, my car was allowed in for immediate processing for another repair. A loaner car was provided and processed by Steve Ahrens. Although additional repairs & parts ordering took over a week, I was thankful for the loaner car while work on my vehicle was being completed the second time. Hats off to job well done at Griffin Ford. More