Griffin Ford

A repair was completed under warranty for my 2018 Ford Edge Titanium. A warrany repair was completed as service engine light was on due to faulty oxygen sensor per my initial repair invoice. After above m Edge Titanium. A warrany repair was completed as service engine light was on due to faulty oxygen sensor per my initial repair invoice. After above mentioned repair, the engine light came on again after two days and less than 50 miles driven. Contacted Steve for additional repair for the service engine light again. Steve indicated the shop was very busy but I could bring car in immediately for service even though repair shop was booked solid. Dustin, Service Mgr had offered a loaner vehicle as my car might be in shop for several days for ordering parts and ASAP scheduling. Upon arrival for 2nd repair visit, my car was allowed in for immediate processing for another repair. A loaner car was provided and processed by Steve Ahrens. Although additional repairs & parts ordering took over a week, I was thankful for the loaner car while work on my vehicle was being completed the second time. Hats off to job well done at Griffin Ford. More

Our salesman was Ethan and he was wonderful to deal with. Is My 2nd car from Griffin and will be back. Service is also excellent!! Is My 2nd car from Griffin and will be back. Service is also excellent!! More

Griffin Ford was very easy to work with. Tony and Phil were outstanding and very professional. I would do business with them again. Thanks again! were outstanding and very professional. I would do business with them again. Thanks again! More

Every since I bought my F150 from Griffith ford, when maintenance is due I bring it back to Griffin ford. I always get real good results and friendly service. Bruce Jewel maintenance is due I bring it back to Griffin ford. I always get real good results and friendly service. Bruce Jewel More

Came in for oil change - had some tire service done as well - they forgot to change the oil - it was done after the tire service at no charge - it took way more time then anticipated or expected - it is a well - they forgot to change the oil - it was done after the tire service at no charge - it took way more time then anticipated or expected - it is appreciated that I was not charged. More

Very helpful in determining the problem with my vehicle. Also having the shuttle to take me home and pick me up when my vehicle was operational. Also having the shuttle to take me home and pick me up when my vehicle was operational. More

Excellent Service, with the nicest Service Dept people 20 Feb 2020, First time I have been to Griffin Ford Service Dept. Our 2010 Escape had a EPS (steering) failure at 8:00 AM Matthew Service Dept) was a 20 Feb 2020, First time I have been to Griffin Ford Service Dept. Our 2010 Escape had a EPS (steering) failure at 8:00 AM Matthew Service Dept) was able to fit me in the schedule at 0915, same day, Griffin Service Dept had my car back to me at 2:45pm,. The EPS problem fixed, a safety issue with the left front Tie-Rod, (safety item) was corrected. Other maintenance problems were identified, and will be correcting them in the near future. Griffin also gave me a ride to residence and picked me up when my wife's Escape was ready. Nicest and classiest Dealer Service Department I have ever dealt with, I have full confidence in their Quality of work, and their fair pricing. More

Prompt, organized, friendly, very knowledgeable, very informed, to the customer, they let you know everything there doing, they offer an amazing selection of treats and beverages, service is amazing😄I T informed, to the customer, they let you know everything there doing, they offer an amazing selection of treats and beverages, service is amazing😄I Thankyou so much! More

Very friendly, timely and efficient service. Fit me in their schedule as I needed to drive back to Appleton. Appreciate the accommodating so I could get home safely. their schedule as I needed to drive back to Appleton. Appreciate the accommodating so I could get home safely. More

Great experience! The entire staff was very helpful. We came in not knowing how the leasing process works. Matthew was able to answer all our questions and helped us fi The entire staff was very helpful. We came in not knowing how the leasing process works. Matthew was able to answer all our questions and helped us find the perfect vehicle. We took the vehicle for a test drive and he explained all the features . He made the decision easy. More