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Griffin Ford

Waukesha, WI

4.8
1,844 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,844 reviews

February 06, 2020

I went to have a recall done on my vehicle and everyone was so nice. Barely had time to have a snack and coffee. Really made my day. More

by dnrchap
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Mahlik, Lorraine Miller
Feb 09, 2020 -

Griffin Ford responded

Thank you so much for trusting Griffin Ford with your recall. We're happy to hear all went smoothly for you. And, we wish you well on the roads ahead.

February 06, 2020

I was happy there was no wait for the oil change! Things seem like they improved since the last time I stopped in! Thank you More

by HILLMERJEAN
Recommend Dealer
Yes
Employees Worked With
The girl in oil change area
Feb 09, 2020 -

Griffin Ford responded

Thank you for noticing, Jean! We are happy all went smoothly for you on your recent visit to Griffin Ford. We do recommend an appointment for an oil change. Take care on the roads ahead!

February 05, 2020

Great buying experience. Pete Tagtow and the folks at Jack Griffin Ford were great to work with on the purchase of my new truck. I explained to Pete what I was looking for and More

by MOFFERMAN8287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow
Feb 06, 2020 -

Griffin Ford responded

Mofferman8287, thank you for your kind review; we are happy to pass along your comments to the team here at Griffin Ford! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

February 05, 2020

I bought a 2017 Ford Escape. The salesperson I worked with was Tony Miller and I think he did a great job. I would definitely work with him again More

by STAC429
Recommend Dealer
Yes
Employees Worked With
Tony Miller, Lorraine Miller, Tony Miller, Anton Lak
Feb 06, 2020 -

Griffin Ford responded

Stac429, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 05, 2020

Mark linsmeier did an excellent job on helping me with my new purchase, the entire team is very friendly and professional. I had a nice experience with griffin!! More

by Joe
Recommend Dealer
Yes
Employees Worked With
Mark Linsmeier, Anton Lak
Feb 09, 2020 -

Griffin Ford responded

Thank you so much for your kind review! Mark will love hearing about it. We really strive to deliver satisfied customers (just like you) at Griffin Ford. Take care on the roads ahead!

February 05, 2020

Pete was very easy to work with, very personable. I felt comfortable and never pressured. I came in looking for a 2019 Escape thinking EOY sales can work for the dealer and buyer. When I saw this car all I More

by JNDEVITA
Recommend Dealer
Yes
Employees Worked With
DiSalvo, 5 stars, Loren Sweeney, Peter Tagtow
Feb 06, 2020 -

Griffin Ford responded

Jndevita, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 04, 2020

I brought my car in for a factory recall and the service department handled my problem completely. I was very satisfied with the service I received. More

by Joemiller9378
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Feb 06, 2020 -

Griffin Ford responded

Joemiller9378, we're pleased to hear everything was completed to your satisfaction! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 03, 2020

Louie was super helpful and please to work with, he really made this whole thing a breeze to take care of from the second I walked in! More

by jhphelps15
Recommend Dealer
Yes
Employees Worked With
Louie Holguin
Feb 03, 2020 -

Griffin Ford responded

Ah, we love to hear that our processes are pleasing to our customers. Thank you! Griffin Ford truly appreciates your feedback, as it helps with our continuous improvement and training too. Take care.

February 03, 2020

Was alright Meh, was alright... Just very average. Not great, not terrible, just ok. Boucher Ford of Menomonee Falls is much better all around. Griffin was just c More

by Dylan Holtz
Recommend Dealer
Yes
Employees Worked With
Service writer girls
Feb 09, 2020 -

Griffin Ford responded

Thank you, Dylan. We sure appreciate our recommendation (and your business) with Griffin Ford. And, we would welcome the opportunity to change your mind about our sales department! Our whole staff strives to deliver an outstanding experience to our customers. Please let us know when we can do more for you!

February 03, 2020

Still having Reverse Issue when Cold. Now having Issue in Drive when Cold. Oasis Report nor License Plate Screws provided to Cashier by Angelo (Service Writer) as he stated he would do. Wife spoke to John More

by MWALDORF
Recommend Dealer
No
Employees Worked With
Angelo (Service Writer). Jeff (Service Manager) Jonh Kovach(Sales Manager)
Feb 05, 2020 -

Griffin Ford responded

Hello and thank you for this feedback. We understand our Service Manager, Jeff Windpassinger, has reached out to you to help now. He said we are currently working with Ford engineers on repairing your concern. Griffin Ford appreciates your patience and the opportunity to make things right by you.

Feb 15, 2020 -

MWALDORF responded

Planing to finally pick up Vehicle from Service TODAY. Vehicle suppose to have NEW Transmission. Has been at Dealer Service since 2/3/20. At Dealer Service 13 Days since Purchase of CPO 1/17/20.

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