Griffin Ford

Good experience with Needed Repair My truck needed a headlamp replacement and oil/filter change. When the service tech found hidden damage inside the headlight unit, Steve called with My truck needed a headlamp replacement and oil/filter change. When the service tech found hidden damage inside the headlight unit, Steve called with the update, and an estimate for the replacement module. He was very pleasant and helpful, and had the work finished early the following day. Good experienc with the not-so-good news. Did not need to use the shuttle for this service visit. More

The service rep was very nice and knowledgeable and the work got done as he said it would and on time.I would recommend Griffin ford to anyone work got done as he said it would and on time.I would recommend Griffin ford to anyone More

Great service I have been bringing our vehicles here for service for quite a few years. The people are always courteous,explain the service performed and advise if I have been bringing our vehicles here for service for quite a few years. The people are always courteous,explain the service performed and advise if anything needs attention. All good reasons to keep on letting Griffin Ford take care of my vehicles More

Oil change and warrranty repairs i was able to schedule my car for service very quickly. I dropped my car off the night before to be worked on and I received a phone call in the morni i was able to schedule my car for service very quickly. I dropped my car off the night before to be worked on and I received a phone call in the morning to confirm what was to be done. My car was finished very shortly after that. More

The check in process was simple, friendly help getting me the Ford recall service that my truck needed. I had my truck back in less than two hours. the Ford recall service that my truck needed. I had my truck back in less than two hours. More

Caring Service Coordinators are caring and responsive to issues. Service is timely. Waiting area is large and accommodating. Easy to arrive with vehicle. Coordin Coordinators are caring and responsive to issues. Service is timely. Waiting area is large and accommodating. Easy to arrive with vehicle. Coordinator area is large and efficient. More

Griffin's Great for Reg Maintenance I've been taking my vehicles, 1st-a leased Ford Escape, and 2nd-a purchased Ford Escape to Griffin Ford Service dept for their regular maintenance che I've been taking my vehicles, 1st-a leased Ford Escape, and 2nd-a purchased Ford Escape to Griffin Ford Service dept for their regular maintenance checks / oil changes for over 2 yrs. Love the dealership waiting room--clean, comfortable, and stocked with a variety of beverages & snacks to pass the waiting time with ease. Service staff is always welcoming, efficient, knowledgable. And wait time is minimal for regular service. The web site to schedule an appointment is user friendly also. Love Griffin Ford! (I travel from Muskego to Waukesha to get their Service even though I have a different dealer closer to my home...when I called "the other dealer" they told me to just bring it to the oil change place next door to them--. NOT in your life! More

Great job done by all. The Griffin Ford sales and service departments did a great job on my car. The experience was great.I don't have the name of my service writer but he d The Griffin Ford sales and service departments did a great job on my car. The experience was great.I don't have the name of my service writer but he did an great job as well More

No pressure. The showroom is nice and clean. Everybody I saw was pleasant and the people I dealt with were polite and listened to me. saw was pleasant and the people I dealt with were polite and listened to me. More

Took my truck in because the driver side running boards does not go without assistance. The passenger side was fixed about 14 months ago . The driver side should also have been fixed at that time . The ex does not go without assistance. The passenger side was fixed about 14 months ago . The driver side should also have been fixed at that time . The extended warranty that I purchased thru Griffin denied the repair in the running board even thou the same as the one they repaired Will contest but undo not know how far that will go . I have purchased a lot of vehicles at Griffin. I intend to trade the truck in but do not want to with the running board not working all the time . That was very disappointing More