Griffin Ford

Recall repair When I arrived at the dealership I was expecting to be there most of the morning (per letter of notification). After about 50 minutes, the service ma When I arrived at the dealership I was expecting to be there most of the morning (per letter of notification). After about 50 minutes, the service man told me all the necessary repairs had been completed. What a pleasant surprise. And what a friendly service man . . . informative, smiling, and very thorough. I would rate the service department "11 on a scale of 1-10." More

We've had vehicle's in for routine & non-routine service now a couple of times & work has been excellent everytime. We've been kept apprised of work & estimates with everyone being professional, courteous, now a couple of times & work has been excellent everytime. We've been kept apprised of work & estimates with everyone being professional, courteous, & honest. More

Recall performed Recall was performed promptly, along with oil change and tire rotation. Service adviser gave me a warm greeting. Work was performed on time within tim Recall was performed promptly, along with oil change and tire rotation. Service adviser gave me a warm greeting. Work was performed on time within time frame given to me . More

Extremely disappointed I purchased the Lincoln in November and was told by the sales person that if there were any issues to bring it back in before the 3 months warranty ra I purchased the Lincoln in November and was told by the sales person that if there were any issues to bring it back in before the 3 months warranty ran out. We had already brought the car back twice and this last week was the 3rd time. They were going to charge us even though the issues were pre-existing and the dealerships's inspection showed that all was well which it was not. I have NEVER had such a bad experience purchasing a car. I told them that this is unacceptable and that they have not heard the last of me. Well, the manager called back and informed us that they will not service the car at all because I had raised my voice. I will not recommend their service to anyone. More

We have purchased several vehicles from Griffin, both new and used. We have always brought them back to Griffin for any service that has been required. We have been happy with the way we have been treated by and used. We have always brought them back to Griffin for any service that has been required. We have been happy with the way we have been treated by everyone in the service department. More

Unwilling to think outside the box Overall experience was good but for one large exception. Our purchase of a new truck was a cash transaction. However, as I am sure often happens, we d Overall experience was good but for one large exception. Our purchase of a new truck was a cash transaction. However, as I am sure often happens, we did not have the full purchase price just sitting in our checking account, and it needed to be taken out of our investments which would require a few days. Since we lived 3 hours from the dealership, we wanted to be able to take our truck home. We were able to put down almost half the purchase price between cash and our trade-in (far more than what is typically done if we were financing the truck). However, no effort was made to accommodate our request including no effort to problem solve with us such as putting down the rest of the purchase price as a charge on our credit care until the subsequent check was received (a solution that did not occur to us until we returned home without our new truck). This was despite our signing a contract obligating us to paying them the full purchase price for the truck, and this being the third vehicle we had purchased from them. Instead they delivered the truck to us, a 6 hour round trip drive for an employee, and an awkward process, once we could write a check for the final amount. After over 40 years as a family physician, I know good customer care, and this was not it. More

courteous, co-operative and timely I brought my 2017 Ford Escape in for a recall repair. Scheduling the appointment was easy and when I delivered my SUV the service rep was fast and e I brought my 2017 Ford Escape in for a recall repair. Scheduling the appointment was easy and when I delivered my SUV the service rep was fast and efficient . The service rep made arrangements for me to get a ride home as the repair was to take several hours. I got a call when the work was finished, came and picked up my car, repaired and washed. All went smoothly. Dan Gaynor More

Fast professional service I had to bring two cars in for service. The first was a driveline issue on my Explorer, and the second was a coolant leak for my Escape. Matt asked al I had to bring two cars in for service. The first was a driveline issue on my Explorer, and the second was a coolant leak for my Escape. Matt asked all the right questions to get to the root of the problem for both my cars. He kept me updated on the progress, and worked with me to get everything fixed and stay within a reasonable budget. The technicians were fast and thorough, and my vehicles both run great. Also, their waiting area is the best I've ever been to. Roomy, snacks and drinks, wifi, it's pretty amazing. More

Service Department was dedicated toQuality, Efficiency, Service Department was dedicated to Quality, Efficiency, and Knowledgeable Work. Thanks for getting me in and out So I could make a day lot bette Service Department was dedicated to Quality, Efficiency, and Knowledgeable Work. Thanks for getting me in and out So I could make a day lot better. More