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Griffin Ford

Waukesha, WI

4.8
1,844 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,844 reviews

December 11, 2019

Good work It was a recall. It took a long time for them to get the parts in but the work was good. And it was free so ya. More

by ERIC_THORN2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller, Mark Linsmeier, Dave Nutt, Frank Ballendux, Luke Alva, Kirby Lewis, Louie Holguin, Nick Griffin, Alex Griffin, Zach Dahms
Dec 11, 2019 -

Griffin Ford responded

Hi Eric: Thank you for your feedback on your experience at Griffin Ford. We are so happy that all is fixed now and you are back on the road. Ford recalls are tough on the dealer as sometimes they call them and inform our customers before they ship us the parts to make the repair! We so appreciate your patience. On a side note, many of the salespeople you graded as having contact with you this visit work so hard to maintain a high rating from Dealerrater with their customers. Is there a reason you checked 4 stars for so many of them, as they do not work in service. If this was done in error, may we ask they you go into Dealerrater and revise your review? It would be much appreciated!

December 11, 2019

oil change Done in a timely matter. I would recommend having your service done here. The people are all professional and friendly. We will be buying our next ve More

by RPICHLER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven O'Patka, Jr., Kirby Lewis, Nick Griffin
Dec 12, 2019 -

Griffin Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 11, 2019

The Best! Extreme effort performed by sales and management is second to none. My first purchase thru to my fifth, over the years, exceptional. Would not think t More

by JOHN@GREMORE.ORG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Holguin, Glen Pavlovich
Dec 12, 2019 -

Griffin Ford responded

Hi John and thank you for your review of Griffin Ford. We really appreciate you taking the time to leave us feedback, and we value your repeat business. Don't worry, we will be here for your sixth when you are ready! Take care.

December 10, 2019

Great service with F150 Great job in service with my truck. Took the time to really find the root problem and solved it. Kept me informed throughout the process More

by JTERAOKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Dec 11, 2019 -

Griffin Ford responded

Thank you very much for giving Griffin Ford the opportunity to earn your business and your recommendation! We all truly appreciate it. Take care and please let us know if you need anything else!

December 09, 2019

helpful, knowledgeable, professional Tony Miller was fantastic! He made my car shopping experience painless! I am very happy with my 2016 Ford Explorer :) also had a great experience wit More

by ROSSOWML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex and Phil in the finance department! , Tony Miller
Dec 11, 2019 -

Griffin Ford responded

Thank you for your kind words and congratulations on your new Explorer! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2019

Solved issue with Diesel through Ford at no cost! Check engine light for DEF heater. Griffin found Ford warranty on this problem even though 117K on truck. Fixed at -0- cost to me even though I had au More

by newberlin0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, service consultant
Dec 11, 2019 -

Griffin Ford responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2019

Very Good from beginning to end Everyone seems to care about making the customer happy the quality of their work and their appearance everyone seemed very friendly and they offer a f More

by wodegard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller
Dec 11, 2019 -

Griffin Ford responded

Thank you very much for acknowledging the service you received at Griffin Ford in Waukesha. We all truly appreciate you taking the time. And, we value your business. Take care until we see you again!

December 08, 2019

A little frightened. Oil change, brake check. Only took approx 15 minutes. So fast, not busy, benefit of doubt. Always do a great job. I purchased car there. Very courteou More

by WILLIAM220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I was in a hurry and neglected my normal inquiries.
Dec 11, 2019 -

Griffin Ford responded

William, your comments keep us motivated and working hard for all our guests! We're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Drive safe!

December 07, 2019

Good service. Good service good customers service willing to help you and assist you with any Cain of situations trying hard to give u car back soon is possible.o More

by GALLEGOS1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Schilder.
Dec 09, 2019 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 06, 2019

Service experience. Great, friendly and knowledgeable staff. All work was completed on time. The service advisor took the time to explain what they did regarding repa More

by DAVE E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Sweeney, Frank Ballendux
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