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Griffin Ford

Waukesha, WI

4.8
1,844 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,844 reviews

December 05, 2019

Great service at Griffin Service done well and timely. Suggested a new battery as mine failed their testing (plus it was beyond rated life). I also like the free car wash too More

by DM 11/11/19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Schilder
December 04, 2019

Quick and Courteous Great value great staff , I would recommend this dealership to anyone looking for a Ford! Usually it takes us about 3 to 4 hours to purchase a vehicle More

by Scotty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Linsmeier
Dec 05, 2019 -

Griffin Ford responded

Hi Scotty: Griffin Ford sure appreciates your feedback and high rating of our services. We take pride in our quick and efficient processes at the store and are happy you noticed! Take care and enjoy that new ride!

November 30, 2019

Service vidit Steve was great at responding to my requests. He promptly got back to me with options & cost. Very pleasant working with him! The check out lady is a More

by MARCIE.KREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 02, 2019 -

Griffin Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Griffin Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 30, 2019

I had a great experience working with Griffin Ford The work they did on my car putting the zylon on was terrific. Very happy with the coating and the results. I would like to bring my motorcycle in fo More

by headimpac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip, Peter Tagtow
Dec 02, 2019 -

Griffin Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2019

Miscommunication Body shop and service department apparently didn’t communicate or lost communication as the service technician had mentioned causing the m to o have m More

by JMINESSALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb struck
Dec 05, 2019 -

Griffin Ford responded

Hi Jerry: our department managers wanted to sincerely apologize to you for the inconvenience you experienced. Griffin Ford tries to move customers through our shop as quickly as possible. We were happy to be able to get your vehicle in and processed to be delivered back to you in the condition you expected. We are sorry there was a delay, but hope all is going well for you now. Take care.

November 28, 2019

Frank is a wonderful employee and we have been going through him for several years. Between two of us we have bought 4 cars through him. Couldnt be happier!! More

by askuspa
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Dec 02, 2019 -

Griffin Ford responded

Wow! Thank you so much for your repeat business with Griffin Ford! We truly appreciate it. And, we love Frank too! Enjoy the roads ahead.

November 28, 2019

Outstanding service Scheduled work on a recalled part. Not only did they get the job done quickly, they assisted me in renting a car. They even arranged for the rental More

by johnkettler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon in service
Dec 02, 2019 -

Griffin Ford responded

Ah, we are so happy to hear all worked out perfectly for you! Griffin Ford really strives to achieve this level of customer satisfaction with all our guests. Take care on the roads ahead and thanks for coming to see us!

November 26, 2019

Steve A was great I started having vehicle trouble about 5 miles from the dealership. I called and Steve A. told me I could bring my vehicle in. He was honest with me t More

by rob.sturrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve A.
Nov 26, 2019 -

Griffin Ford responded

Thanks, Rob. That is sure great to hear. Griffin Ford and our entire staff strive to deliver outstanding customer service, like you describe. We're so glad you turned to us for help! Take care.

November 26, 2019

Oil change It took about a half an hour snacks we're good to channel could have been better but time went fast over all it was good More

by bwalleye30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get his name
Nov 26, 2019 -

Griffin Ford responded

Thank you so much for your feedback. Griffin Ford sure appreciates it. And, we were glad all went well on your recent visit. Take care until we see you again!

November 26, 2019

Expertise The staff was very knowledgable on what was wrong with my car. I have been having the same problem for 3 months now and the dealership in Pittsburgh t More

by DezKent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Nov 26, 2019 -

Griffin Ford responded

That is so wonderful to hear. We are so glad everything sounds right to you now, and Griffin sure appreciates your business! Take care until we have the chance to see you again!

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