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Griffin Ford

Waukesha, WI

4.8
1,844 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,844 reviews

November 25, 2019

Provided service in timely manner Scheduled service over the phone - service department was cordial and when I arrived appointment was in the system. Work was done on time and was trea More

by KHARMON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis
Nov 25, 2019 -

Griffin Ford responded

Wow, sounds like everything worked perfectly for you. Griffin Ford is so pleased to hear that. Take care on the roads ahead!

November 22, 2019

Good work, not great facilities They did great work on my car, but no one greeted me when I came in so I wandered around lost looking for where to check in. There aren’t changing tab More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know their names.
Nov 22, 2019 -

Griffin Ford responded

Oh, we are so sincerely sorry for the miscommunication at your arrival. Please forgive Griffin Ford for any oversight. Of course, we love seeing our customer's faces! And, we appreciate the frank feedback on our amenities. If you would like to return, our Service Manager Jeff would be more than happy to try and remove the smell in our vehicle for you. Take care.

November 22, 2019

Outstanding service team at Griffin Ford The service team at Griffin Ford always strives to achieve a high level of customer satisfaction. Although the service area is usually very busy, they More

by Tamdhu93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 25, 2019 -

Griffin Ford responded

Thank you so much. Griffin Ford truly enjoyed reading your feedback. We strive to be efficient for our customers and are so glad you felt that. Take care.

November 22, 2019

Great Place Griffin has serviced my cars for over 20 years and I have never been unsatisfied with the work or the employees I've dealt with. More

by TERESEROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
On 11/21/12019 I was checked in by Abbie and a young African American man whose name I didn't catch. Great job by both., Frank Ballendux
Nov 25, 2019 -

Griffin Ford responded

Hi Terese: Thank you very much for your loyalty and business! Griffin Ford truly appreciates it. Our employees will be thrilled to ready your comments so we appreciate you taking the time to leave them. We'll see you again!

November 22, 2019

Won’t take my car anywhere else This is the only place I buy my vehicles as well as the only place I take my vehicle for service. Fast, friendly, and quality service. More

by Zac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Windpassinger, Steve Ahrens, Loren Sweeney, Roy Stuckemeyer, Mark Linsmeier, Peter Tagtow, Anton Lak, Frank Ballendux, Kirby Lewis, Nick Griffin, Alex Griffin
Nov 25, 2019 -

Griffin Ford responded

Oh, we so appreciate that! Thank you from all the employees at Griffin Ford for your continued business. We are thrilled to be of service to you. Take care until we see you again!

November 21, 2019

F250 warranty work Great job on the warranty work. Everything looks great and was a smooth operation. Communication was great as well. Keep up the great work Steve A More

by KMOMSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller
Nov 22, 2019 -

Griffin Ford responded

Kmomsen, your comments keep us motivated and working hard for all our guests! Thank you for taking the time to let us know about your experience! Please let us know if there is ever anything else we can do for you! Safe travels!

November 21, 2019

Key remade Jeff was great, he got our problem fixed. My key finally works with my automatic start. Thank you for getting me in sooner. Very happy now. More

by DJHOF39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 22, 2019 -

Griffin Ford responded

Thank you very much for the kind review! Griffin Ford truly appreciates you taking the time. We were so happy to be of service to you and look forward to seeing you again!

November 20, 2019

Informative, friendly, helpful, large selection Because that's what we thought after the test drive and talking to Glen Pavlovich. He was very pleasant and informative. Great sales consultant. Smart More

by DArlene Weber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich
Nov 20, 2019 -

Griffin Ford responded

Thank you so much for your acknowledgement of Glen! We love to hear feedback from our customers at Griffin Ford! And, we appreciate the opportunity to earn your business. Take care and please let us know if we can do any more.

November 19, 2019

Less time then I thought. I was told it could take up to 4 hours. I was out in 1 1/2 hours, not painful at all. Very pleased with Steve that took care of me. More

by PBERNICKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens
Nov 19, 2019 -

Griffin Ford responded

We were glad that everything went well for you on your recent visit to our dealership. Griffin Ford really appreciates your business & this feedback! We (and Steve) appreciate the kind words and look forward to welcoming you back any time!

November 19, 2019

Great service From my sales experience to my service experience everyone I have interacted with has been a pleasure to work with. Any questions I've had have been More

by Mike Z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service (big help), Frank Ballendux
Nov 19, 2019 -

Griffin Ford responded

Thank you so much for your kind words and your repeat business with Griffin Ford. We all truly appreciate it. And, we are always here when you need help next, so we look forward to welcoming you back.

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