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Griffin Ford

Waukesha, WI

4.8
1,844 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,844 reviews

November 19, 2019

Great customer service Steve and the team we’re able to take care of my Expedition same day, even though they have been extremely busy this season. The technician also came More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in Service
Nov 19, 2019 -

Griffin Ford responded

That is just wonderful to hear! Thank you so much for making our day. Your kind comments (and your business) are truly appreciated by Griffin Ford (and our staff). Take care!

November 19, 2019

Excellent service! Friendly people and good service. Nice place to wait for car. Bought two escapes from Griffin ford and have taken them there for service. Close to ho More

by MARGERINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller
Nov 19, 2019 -

Griffin Ford responded

Thank you, Marge! We really appreciate your feedback and your (repeat) business. Griffin Ford is here to serve you whenever the need arises. Take care on the roads ahead!

November 18, 2019

Latest service As always, Griffin Ford did an outstanding job on the service of my vehicle, will Keep coming back since they take such good care of me and my vehicl More

by browndog1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schilder
Nov 19, 2019 -

Griffin Ford responded

We were happy to help! Thank you so much for your feedback about your experience at Griffin Ford. It really helps us with continuous improvement and we appreciate you taking the time. Take care until we meet again!

November 16, 2019

Quality quick service I've been a customer of Jack Griffin Ford since the 90's. I have always relied on their service over the years for their quick and quality of service. More

by JUSTTHEMOM2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albiona Vinca
Nov 19, 2019 -

Griffin Ford responded

Thank you so much for your feedback and your continued business with Griffin Ford! We so appreciate your loyalty. And, we look forward to welcoming you back anytime. Take care until then!

November 15, 2019

Great Service Department Just an oil change but it was quick and easy, snacks and drinks in the waiting area kept the kids happy... I'll keep going back! More

by Nick K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller
Nov 18, 2019 -

Griffin Ford responded

We are happy to have provided you with quick service, Nick! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 15, 2019

Good follow up. Jeff reached out after an initial issue after a visit. Scheduled me immediately to come back in and fixed the problem quickly and correctly this time. More

by SCOTT.MIDWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 19, 2019 -

Griffin Ford responded

Scott, thank you for taking the time out of your day to tell us about your experience! Your satisfaction means a lot to us, and we truly appreciate you choosing Griffin Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

November 14, 2019

Efficient , kind and comfortable! Work completed in reasonable time. Took the car right in. Waiting room was comfortable. Hot chocolate was good! All the service people were very h More

by irishman10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PHi
Nov 18, 2019 -

Griffin Ford responded

We are happy we could make your service experience a positive and comfortable one! If there is anything else we can do to assist you, please let us know! Take care!

November 13, 2019

Ford Escape I worked with Tony. My fiance and I had stopped there just to look around. Tony came out, introduced himself and asked me what I was looking for in a More

by rrockteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Nov 19, 2019 -

Griffin Ford responded

Thank you so much for your kind review of the customer service Tony supplied. Your recent visit to Griffin Ford was truly appreciated. Take care and enjoy that new ride!

November 13, 2019

Not as good as it should be I took my Fusion in for The Works. Afterwards, I had my doubts that the tires were actually rotated due to the pressures shown on the display were th More

by INTEWEDM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albiona Vinca
Nov 19, 2019 -

Griffin Ford responded

Hello and thank you so much for your frank feedback. Griffin sincerely apologizes to you for the miscommunication. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com? It would be much appreciated!

Nov 22, 2019 -

INTEWEDM0 responded

Apparently the car's computer memory didn't update the pressure immediately because now it shows that the tires were indeed rotated. I apologize for a misleading assumption! I spoke with the service manager Jeff, and he's going to give me The Works at no charge the next time due to the confusion with the coupon. His explanation made it clear that this was not the norm for them. The fact the wash was down was just a needless comment. Stuff does need maintenance and repair. My bad! I'm completely happy with Griffin Ford Waukesha!

Nov 22, 2019 -

Griffin Ford responded

Thank you so much for your update. We're glad the Service Manager got a hold of you! Griffin truly does appreciate your business and works to deliver satisfied customers. Take care until we see you again!

November 13, 2019

Amazing Quick and Polite I came in for an oil change. The service was amazing. They got me in and out within a hour when they were swamped. Great waiting area, with wifi. More

by bigeddiejames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember exactly who I worked with but they were great.
Nov 15, 2019 -

Griffin Ford responded

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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