Griffin Ford

Didnt even fix both issues Left a massive stain on my passenger seat after fixing a recall. I had two recalls on my car, one of them causing a check engine light to come on and Left a massive stain on my passenger seat after fixing a recall. I had two recalls on my car, one of them causing a check engine light to come on and they completely ignored it and had no record of even checking for the second recall on my receipt. Customer service was also condescending and sarcastic. More

Well done Between new car purchases and service work have always been treated honestly and with courtesy...and because of this we have bought 6 new cars fro Between new car purchases and service work have always been treated honestly and with courtesy...and because of this we have bought 6 new cars from Griffin Ford. More

I got my traction control fixed! I thought I was having transmission problems but with a diagnostic done on my Ford Edge everything was ok. That was good news! So my computer was upda I thought I was having transmission problems but with a diagnostic done on my Ford Edge everything was ok. That was good news! So my computer was updated and my traction control was fixed right before the snow the next day! Plus a free car wash! More

Great service done right.. Third truck I bought with Pete Tagtow's help. Good guy to work with. Always a pleasure to work with your service dept. Great dealership. Third truck I bought with Pete Tagtow's help. Good guy to work with. Always a pleasure to work with your service dept. Great dealership. More

Griffin service 10-28-19 The service department was very flexible on scheduling my service. They called to let me know when the vehicle was done, which I appreciated. The lady The service department was very flexible on scheduling my service. They called to let me know when the vehicle was done, which I appreciated. The lady who works in the office is wonderful! Unfailingly friendly and polite. More

Recall 2014 Focus Briana in service was great to work with. She kept me informed of the status of my vehicle and was very helpful. Great customer service from her. Briana in service was great to work with. She kept me informed of the status of my vehicle and was very helpful. Great customer service from her. More

Griffin puts their customers first! Griffin puts their customers first: we returned to Griffin Ford because they are honest from the moment we walked in, both times (2015 and 2019). We Griffin puts their customers first: we returned to Griffin Ford because they are honest from the moment we walked in, both times (2015 and 2019). We recommend Griffin to all our family and friends who ask. More

Went over and above Going that extra mile to make the experience a pleasure. Having my vehicle done on or before the time quoted to me. Thank you for that. Going that extra mile to make the experience a pleasure. Having my vehicle done on or before the time quoted to me. Thank you for that. More

Matthew Mahlik as usual performs in an outstanding manner . Electrical manner in automobile was corrected, usually tough problem. Matt handled in a great manner seemed to know what problem was. and corrected. M Electrical manner in automobile was corrected, usually tough problem. Matt handled in a great manner seemed to know what problem was. and corrected. Matt is the service guy I always use. More

Oil Change and light change I spent $70 and did not get a car wash. I asked for a shuttle and they said 10 min It was an hour later before a shuttle was offered, too late! I spent $70 and did not get a car wash. I asked for a shuttle and they said 10 min It was an hour later before a shuttle was offered, too late! More