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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

October 14, 2019

Griffin Ford Service I have a 2013 Ford Explorer that has been a bit of a problem child. Ford has stood by their product and along with good service at griffin ford have More

by Rk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Alva
Oct 16, 2019 -

Griffin Ford responded

Thank you very much for your patience! Griffin and Ford truly appreciate it. We strive to make our customers comfortable and confident in our service and products. So, it is great to hear that you are happy. Take care.

October 14, 2019

Starting to get worried I always bring my truck to Griffin. My last 3 times I told the customer service to check the air in the tires, I was told every time they do. I find o More

by M.Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Oct 16, 2019 -

Griffin Ford responded

Hello and thank you for your feedback. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com, so Griffin Ford might learn more about your recent visit? It would sure be appreciated as we would love to make things right by you.

October 12, 2019

Service was excellent Staff was cordial and efficient Left a brewer coat there,wasn't returned We were happy with devices provided and swift and comprehensive service Th More

by jefflucky7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt, Dave Nutt
Oct 17, 2019 -

Griffin Ford responded

Hi Jeff and thank you for this feedback. We've contacted our Used Car Manager who would like more information on your coat. Can you reach out to Lorraine Miller at lmiller@griffinautogroup.com as it would be truly appreciated.

October 12, 2019

Great experience! Dave was so great to work with when looking for a new car. We came in just to look at options and talk about what kind of car would be possible to upg More

by hjwilson316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Oct 15, 2019 -

Griffin Ford responded

Hi there, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 12, 2019

5000 mile service after a small problem arose the service staff repaired the situation quickly and to my satisfaction the only issue I have is a recall that ford can't More

by MROSS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not remember
Oct 15, 2019 -

Griffin Ford responded

Hi there, thank you for taking the time out of your day to tell us about your experience. We hope you continue to choose Griffin Ford for all your vehicle needs! Take care!

October 11, 2019

No solution Came in for Check engine light. Was told need timing chain. Not given an estimate on repairs. Not given a time frame when repairs could be done Paid More

by SEAN.MCCARTHY.VC914ILU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown wasn’t even given a card
Oct 17, 2019 -

Griffin Ford responded

Hi Sean and thank you for your feedback. Our Service Manager, Jeff Windpassinger, is reaching out to you. Griffin sincerely apologizes to you for this inconvenience and we want to make things right. We hope to hear back from you soon. Take care.

October 11, 2019

Great Experience Dave is a super sales person. He was prepared and straight forward. The paperwork was quick and easy. Dave even drove the new car to my house to save More

by Bill&MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Oct 15, 2019 -

Griffin Ford responded

Hello, thanks for your praise and kind comments about Dave! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 10, 2019

Great price and vehicle! We were thinking about an upgrade for 2020 but with the generous rebates and availability of the 2019 Escape,I'm glad we acted now. This is my thir More

by BATTLEAXEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis
Oct 16, 2019 -

Griffin Ford responded

Wow! We love that you love Griffin Ford and Escape! Thank you for your kind words and taking the time to leave us feedback. We strive to continually improve and appreciate hearing we are on the right track! Take care and enjoy that new ride!

October 10, 2019

I am never disappointed at Griffin Ford . Repairs were done efficiently and done right. Parts were ordered and came in when they said. The ride service saved me a lot of waiting time. I can al More

by FROLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Oct 16, 2019 -

Griffin Ford responded

Thank you so much for your kind review of Griffin Ford and our employee, Bri. We all appreciate the feedback and couldn't be successful without you. Take care on the roads ahead and please let us know when we can do more for you.

October 08, 2019

Great experience, even better customer service. TONY- went way above to assist me in completing my purchase and delivery. Would recommend TONY and this dealership to anyone looking to be treated fai More

by Clint xmas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Oct 10, 2019 -

Griffin Ford responded

Thank you for sharing your thought, Clint! Your recommendation means so much to us and we're so happy to have earned it. We sincerely value your business and look forward to your next visit!

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