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Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,845 reviews

September 19, 2019

Service in a crunch I needed service on short notice while I waited. Jeff and Steve made an appointment to remedy a service that was missed on my F250. They got it done i More

by John T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Windpassinger, Steve Ahrens, Loren Sweeney, Frank Ballendux
Sep 20, 2019 -

Griffin Ford responded

Hi John and thank you for this feedback! Griffin Ford truly appreciates it. We love to deliver satisfied customers and appreciate your retelling of your experience. Take care.

September 19, 2019

Oil change Very polite efficient great customer satisfaction! Would most definitely recommend GriffinFord to anyone seeking automotive purchasing! I mentioned Gr More

by CHEINTSKILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in finance , Dave Nutt
Sep 20, 2019 -

Griffin Ford responded

Thank you so much for this review of your experience at Griffin Ford in Waukesha! We truly appreciate it. And, your recommendation of our services is greatly valued. Take care.

September 18, 2019

New purchase Follow through was poor: managers did not respond to phone calls and did not do what said they would. Sales person missed key information: benefits o More

by mmouse1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Pavlovich
Sep 25, 2019 -

Griffin Ford responded

Hello and thank you for your feedback. We are so surprised (as is our Master Certified Sales Consultant Glen) on your feedback. We thought we had delivered you an excellent experience at our dealership. Griffin Ford sincerely apologizes to you for any miscommunication. It became apparent midway thru the transaction that you were the primary purchaser and not just a co-signer on the deal. Glen thought he was very responsive to you and your boyfriend over the months on this purchase, stating: "Her boyfriend wanted the truck. He liked all of the features. He completely understood the truck." So, we are sorry if there was any confusion on the value of your business to us. We are happy for the opportunity to serve you and appreciate your understanding.

September 18, 2019

Explorer service The service was done in a timely manner and at a reasonable cost. Notification that the service was completed was made by the service advisor as reque More

by WDUSSAULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer, Matt.
Sep 18, 2019 -

Griffin Ford responded

Thank you. Griffin Ford is so pleased you were happy with your most recent experience at our dealership. Take care on the roads ahead and please let us know if we can do any more for you.

September 17, 2019

Good experience, verdict is still out. Everything from start to finish was painless, but I bought a car scheduled to have a repair done and they said they would call in a few days to do it. More

by EXTREMEIMPULSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Sep 18, 2019 -

Griffin Ford responded

Hello and thank you for this feedback. We appreciate your business at Griffin Ford. Please accept our sincere apologies for the delay in getting your repair. We our so sorry for the dropped ball. Because we cannot see your name here, Griffin would urge that you call us at 262-542-5781 so we can take care of your right away.

September 17, 2019

Fix water pump Eric was friendly. Helpful. Just not happy that my vehicle needed a new water pump, and that the timing chain should have been part of the service. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 18, 2019 -

Griffin Ford responded

Jane, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

September 17, 2019

Diagnosis of awd malfunction alarn Shop is clean and appears well organized. Service was prompt and honest as to what the failure was and the cost to repair. All conversations were dire More

by Ford Freestyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service tech - forgot his name
Sep 18, 2019 -

Griffin Ford responded

Thank you. Your feedback is truly appreciated by Griffin Ford. We strive to deliver happy customers with our efficient process and are glad to hear you are one of them! Take care.

September 17, 2019

Amazing Place was great all the sales associates were helpful when looking for cars I would recommend buying another car from here again everyone was friendly More

by Corbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Sep 18, 2019 -

Griffin Ford responded

Thank you, Corbin. We so appreciate your business and recommendation of Griffin Ford. We are known for our selection of in-stock vehicles and are glad you noticed! Take care on the roads ahead and we'll see you again.

September 17, 2019

Oil change/rotate tires I was attended to promptly, and service was completed in a reasonable amount of time. In fact I had even forgotten to mention something else that n More

by TOMASJENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens
Sep 18, 2019 -

Griffin Ford responded

Thank you for your kind review. Griffin Ford truly appreciates you taking the time to leave us your feedback. And, we are here to help in the future if you need. Take care.

Sep 19, 2019 -

Griffin Ford responded

Your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

September 16, 2019

Not your typical dealership Super friendly staff, clean dealership. I did not feel forced to purchase and they did not try to oversell me. I would highly recommend them and wil More

by trisha.jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Dave Nutt
Sep 18, 2019 -

Griffin Ford responded

Hi Trisha: Thank you very much for your recounting of the experience at Griffin Ford. We aim to please! Please know you are welcome back any time you need assistance. See you then.

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