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Griffin Ford

Waukesha, WI

4.8
1,847 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,847 reviews

August 20, 2019

Great service Love my 2010 Hybrid Ford Escape! Back to running like brand new! Steve Ahrens(sp?) was so very easy to work with He genuinely cared about us! Also More

by Hjfrazier88
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens (sp?), Luke Alva
Aug 20, 2019 -

Griffin Ford responded

That is so wonderful to hear. Great vehicles, right? Griffin Ford truly appreciates your feedback and we love that you took the time to leave us some feedback. Take care until we meet again!

August 20, 2019

Tony was great. Customer service exemplary. We have purchased at least six vehicles from this dealer. Always great to work with them.we highly recommend both Griffin and Tony Miller to anyone i More

by Lake girl 538
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil helped with finance, great at expkanations, Tony Miller
Aug 20, 2019 -

Griffin Ford responded

Lake Girl: You are are favorite review of the day! Thank you very much for these kind words about Griffin Ford and our staff. We strive to deliver just this sort of experience to all our guests. And, we LOVE repeat customers. We appreciate your recommendation and help in spreading the word about our dealership service. Take care.

August 19, 2019

Service 08.17.19 This service department has improved over the years and takes feedback seriously. They are a great group in the service department. They are the mai More

by JALDRICH38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri
Aug 20, 2019 -

Griffin Ford responded

Thank you very much for the acknowledgment of our tight group in the Service Department at Griffin Ford. We certainly appreciate your taking the time to provide us feedback. And, we appreciate your business! We hope to welcome you back.

August 19, 2019

Great experience Stopped to set up appointment for service, was able to get in right away. I worked with a Service Writer (Jon Schilder )for the first time who did an More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Schilder
Aug 20, 2019 -

Griffin Ford responded

That is so wonderful to hear, Ralph! Thank you for your kind comments about your experience at Griffin Ford. We certainly appreciate them, as we do you! Take care until we see you again.

August 19, 2019

Decent price Called and talked to Tony and made appointment to see truck and got there and it was already for me to test drive, all staff seemed to be very nice, w More

by Trounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Aug 20, 2019 -

Griffin Ford responded

Fantastic! Thank you for noticing how hard we all work at Griffin Ford to make your experience quick and efficient! We are glad you gave us the opportunity to earn your business. Take care.

August 16, 2019

Great experience Tony miller was very helpful my gf and I had a great experience will recommend thanks a lot you guys love the car by the way More

by Levelle93
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Aug 16, 2019 -

Griffin Ford responded

Oh, we just love reading your review of the service you received at Griffin Ford! Thank you very much for taking the time. We hope you continue to love your new ride and would welcome you back anytime! Take care.

August 16, 2019

Reliable and efficient service Friendly and polite service. Scheduled oil change was completed efficiently. Informed that battery needed to be replaced which was done in a timely ma More

by SHUMMER985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens
Aug 16, 2019 -

Griffin Ford responded

Griffin was more than happy to be of service to you! Thank you very much for this feedback on our Service Department. We love hearing from our satisfied customers. Take care and we'll see you again!

August 16, 2019

The works done in 2 hours. Took the truck in for an oil change. Got the works, oil change, tire rotation and multi-point inspection in 2 hours. Comfortable lounge with snacks an More

by DSLABIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric metz
Aug 19, 2019 -

Griffin Ford responded

Thank you so much for saying so! Griffin Ford would welcome you back any time, too. We love hearing feedback from our customers about their experience at our dealership and appreciate you taking the time. Take care.

August 16, 2019

Always a pleasant experience! Quick check in with explanation of services and pricing. Great waiting area that includes snacks, coffee, water and treats to munch on. Steve, my advi More

by TWCABLELADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service ROCKS!!
Aug 19, 2019 -

Griffin Ford responded

We love hearing your feedback on your experience at Griffin Ford. Thank you very much, Time Warner Cable Lady! We appreciate the acknowledgment of our recently-updated waiting area and are glad you enjoyed your visit. We'll see you again1

August 15, 2019

Ok at best. The mechanics that serviced my truck were helpful an did a good job. I WAS NOT happy that my truck was washed, an left wet; which became spotted paint More

by ltsmolen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louie Holguin
Aug 20, 2019 -

Griffin Ford responded

Hello and thank you for this feedback. In speaking with our Service Manager, he apologizes for any inconvenience the complimentary car wash may have caused you. It is considered a spot-free wash and Griffin Ford usually has no problem. The wash has been recently repaired, so perhaps you were in at a bad time. Please know you are welcome back and we will run your truck through the car wash again, if you want. Take care.

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