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Griffin Ford

Waukesha, WI

4.8
1,850 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,850 reviews

August 16, 2019

The works done in 2 hours. Took the truck in for an oil change. Got the works, oil change, tire rotation and multi-point inspection in 2 hours. Comfortable lounge with snacks an More

by DSLABIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric metz
Aug 19, 2019 -

Griffin Ford responded

Thank you so much for saying so! Griffin Ford would welcome you back any time, too. We love hearing feedback from our customers about their experience at our dealership and appreciate you taking the time. Take care.

August 16, 2019

Always a pleasant experience! Quick check in with explanation of services and pricing. Great waiting area that includes snacks, coffee, water and treats to munch on. Steve, my advi More

by TWCABLELADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service ROCKS!!
Aug 19, 2019 -

Griffin Ford responded

We love hearing your feedback on your experience at Griffin Ford. Thank you very much, Time Warner Cable Lady! We appreciate the acknowledgment of our recently-updated waiting area and are glad you enjoyed your visit. We'll see you again1

August 15, 2019

Ok at best. The mechanics that serviced my truck were helpful an did a good job. I WAS NOT happy that my truck was washed, an left wet; which became spotted paint More

by ltsmolen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louie Holguin
Aug 20, 2019 -

Griffin Ford responded

Hello and thank you for this feedback. In speaking with our Service Manager, he apologizes for any inconvenience the complimentary car wash may have caused you. It is considered a spot-free wash and Griffin Ford usually has no problem. The wash has been recently repaired, so perhaps you were in at a bad time. Please know you are welcome back and we will run your truck through the car wash again, if you want. Take care.

August 15, 2019

Very thorough & accomidating. Very personal & helpful. Sales person was forthcoming with all information regarding the cars that were interesting to us. He desrverves a 5 star rating. We are 2 retired te More

by HEISEJUDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Desalvo, Wayne Pipke, Nick Griffin
Aug 16, 2019 -

Griffin Ford responded

Thank you very much for your kind review of our staff! We are so pleased to hear you were happy with the thorough customer service you received. Griffin hopes you love your new ride too! Take care.

August 14, 2019

Great service! Went in for an oil change, they were super fast! They even have an amazing kids area! Chairs for little people, trucks, toys, books, juice boxes, ki More

by ninamarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis
Aug 14, 2019 -

Griffin Ford responded

Thank you, Nina, for your kind acknowledgement of the services for families at Griffin Ford. We try so hard to anticipate the needs of our customers and appreciate your noticing! Take care and please let us know if we can do any more.

August 14, 2019

Great experience! We were fortunate to work with Nick Griffin on the purchase of our new (used) car. Nick was very informed and helpful. The extra features offered spec More

by Kathy J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
Aug 14, 2019 -

Griffin Ford responded

Thank you for saying so! Nick is a great addition to our family at Griffin Ford. We appreciate your acknowledgment of his attentiveness to customers. And, we value your recommendation of our dealership! Take care.

August 14, 2019

Friendly and helpful. Great service. My sales person was not pushy and achieved finding me the truck I was looking for. Trade in price was good! I would recommend this d More

by PJAMKOSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Pipke
Aug 14, 2019 -

Griffin Ford responded

Thank you very much! Griffin Ford truly enjoys what we do and it shows. Customer feedback is so valuable to us. So, please know we appreciate your taking the time to tell us how you felt. Take care and enjoy that new ride!

August 14, 2019

Excellent service. Had a great experience with the airbag recall on my Mustang. Service was fast and good. Dealership was very close and convenient so that's why I took More

by Bruce C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Aug 14, 2019 -

Griffin Ford responded

Oh, we are so happy things worked out so well for you. And, that things were convenient!!! Griffin Ford works hard to try and make the process simple and fast for our customers So glad you felt that. Take care!

August 14, 2019

my overall experience at Griffin was fair my salesman was not pushy on selling me a car, however in the 2 Saturdays we were in, we never were offered a beverage. The salesman never acknowledge More

by Misty0818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Sweeney, Peter Tagtow
Aug 20, 2019 -

Griffin Ford responded

Hi Misty and thank you for this feedback. Griffin Ford sincerely apologizes to you for not offering you a refreshment when you were in our dealership. You can see from the way we stock our lounge that we do indeed try and make our customers feel comfortable. We are sorry for this oversight. Our General Manger, Loren has reached out to you too. After going back and forth (and beating the deals you were receiving from other local dealerships each time) we felt you had accepted our offer for your trade and this purchase with confidence. We even came down another $500 at the very end to assure your satisfaction. We are sorry about Works packages, but the new Ford Pass program allows you to earn points at each service visit to cover things like that. So, perhaps that is a consolation to you. We wish you well.

August 13, 2019

F-150 service Thorough, knowledgeable and friendly staff. Really sincere about wanting to help resolve any issues and service my truck. I appreciate all that the More

by STREVINO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 14, 2019 -

Griffin Ford responded

You are most welcome! We love to be of service to our customers at Griffin Ford. And, we are thrilled to hear you feedback. Take care until we see you again!

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