Griffin Ford

Broken wheel lug bolt Snapped a wheel lug bolt when applying factory recommended torque during self performed tire rotation. Needed quick service as heading out of town in Snapped a wheel lug bolt when applying factory recommended torque during self performed tire rotation. Needed quick service as heading out of town in 2 days. Steve in service returned my call in short order and set up appointment for next morning. Matt in service made it happen and called me to confirm completion in approximately 3 hours which was much faster than anticipated. Thank You! More

A good experience I went to Griffin Ford because they have a large budget lot and I needed a budget car. Mark L showed me several cars that would fit my price range an I went to Griffin Ford because they have a large budget lot and I needed a budget car. Mark L showed me several cars that would fit my price range and the number of miles I was hoping for. No pressure, but he did give a bit of advice here and there when asked, which I appreciated. I ended up with a very nice 2011 Ford Fusion. All the employees were very courteous and I am a completely satisfied customer More

Great service Louie did a great job finding trucks that matched my needs. Service was fast simple, and clear. The whole process felt almost too easy. Thanks and ke Louie did a great job finding trucks that matched my needs. Service was fast simple, and clear. The whole process felt almost too easy. Thanks and keep up the great work! More

Needed a new battery for my Ford Fusion Hybrid. Steve did service on my vehicle. He was excellent! I appreciate that he called me to let me know what was wrong with it and how much it would cost and Steve did service on my vehicle. He was excellent! I appreciate that he called me to let me know what was wrong with it and how much it would cost and how long it would take. I would highly recommend him! More

Service Oriented pers Matthew Mahlik has been servicing my automobiles for along time a true professional Griffin should recognise him as an exceptional service person. Gre Matthew Mahlik has been servicing my automobiles for along time a true professional Griffin should recognise him as an exceptional service person. Great service department More

Great group of people Frank helped us pick out a great vehicle. Frank and Phillip were fantastic and everyone was so friendly and helpful. We will be back. Thank you. Frank helped us pick out a great vehicle. Frank and Phillip were fantastic and everyone was so friendly and helpful. We will be back. Thank you. More

Servuce I am always happy with the service department. However, at my last visit I felt my concerns were being dismissed and I was being rushed out of there. I am always happy with the service department. However, at my last visit I felt my concerns were being dismissed and I was being rushed out of there. More

Helpful They are friendly and helpful. I needed some warranty work done and they explained to me that it would take a couple of days. I received a call when They are friendly and helpful. I needed some warranty work done and they explained to me that it would take a couple of days. I received a call when it was completed. More

AWESOME Dealing with Frank Ballendux was very informative, friendly, never pushed. Encouraged test driving. Wanted me as a customer to be happy. Fantastic exp Dealing with Frank Ballendux was very informative, friendly, never pushed. Encouraged test driving. Wanted me as a customer to be happy. Fantastic experience, Frank truly cares about his customers Goes the extra steps for you to be happy in your decision. More

Final resolution Your service manager, Jeff, was gracious enough to provide us with a loaner vehicle while they continued to research the source of a very irritating n Your service manager, Jeff, was gracious enough to provide us with a loaner vehicle while they continued to research the source of a very irritating noise. This was after three straight service calls for the purpose to determining the source of the problem. Your service department finally turned the vehicle (a 2016 Fusion) over to your Collision Department, and Jim was able to finally determine the source of the problem and fix it. More