Griffin Ford

Very good Everyone was very pleasant and ready and willing to help. Environmental was clean and inviting. The dealer , Kirby was pleasant and very helpful. He w Everyone was very pleasant and ready and willing to help. Environmental was clean and inviting. The dealer , Kirby was pleasant and very helpful. He was was right on target assisting me with what I wanted More

Consistently disappointed by the service department. I have had several, three separate, appointments for the service department were multiple issues needed to be addressed on my vehicle and I brought i I have had several, three separate, appointments for the service department were multiple issues needed to be addressed on my vehicle and I brought in an physical list for them. … When I come to pick up the vehicle one of the items is incomplete, and I’m offered the opportunity to set another appointment in the future. But it is inconvenient for me to be without of a vehicle that I need for work. This past winter I got a flat tire. After changing my tire in over 10 inches of snow on the side of the road I was surprised to find my spare tire had about 5 pounds of pressure in it.... especially since I had been in for multiple “the works “oil changes recently. The largest disappointment in this vehicle purchase is the prepaid maintenance oil change package that I’ve sold… I was not going to purchase this package but the one thing that the woman told me that made me buy it was this, she said; “that when I come in for a works oil change they plug the vehicle into the computer system every time to make sure that it is operating correctly and if there any updates for the computer system those are installed immediately” … So , A week before my most recent scheduled oil change my service engine light comes on, I called the dealership to ask if they will be able to diagnose the light during the oil change, and I’m told they are too busy plus the lube technician does not have the training to do this. So I took it to AutoZone and in 30 seconds some 16-year-old kid with a $12 tool told me what the light meant. The guys working at AutoZone agreed that it was an omissions issue and an update for the computer system would probably void the light… I was happy thinking my oil change was coming up and that the service department was going to plug-in and update my truck computer next week. When I arrive from my oil change that morning I had mentioned to the technician the light situation and the computer update that I was expecting… He looked at me like I was an idiot and said we don’t do that we’ve never done that we don’t plug-in vehicles during oil changes… My level of disappointment was unmeasurable at that moment. More

Good. Good salesman, good credit guy and good lease turn in guy. Everything worked out fine when we turned in the lease and leased a new SUV. Good salesman, good credit guy and good lease turn in guy. Everything worked out fine when we turned in the lease and leased a new SUV. More

Smooth as glass The process was as simple as I could be. Some email exchanges, a dealer visit and done deal. Everything went according to plan. Vehicle buying the no The process was as simple as I could be. Some email exchanges, a dealer visit and done deal. Everything went according to plan. Vehicle buying the no stress way ! Thanks Griffin More

Excellent The availability, staff, service were excellent. The girl who registered me, explained what they did was outstanding. Sorry, I was preoccupied & did The availability, staff, service were excellent. The girl who registered me, explained what they did was outstanding. Sorry, I was preoccupied & didn’t note her name. Thanks for having competent people. More

Tire replacement Very good service people who catered to my special requests and not only understood the mechanics of wheel balancing and tire installation, but had t Very good service people who catered to my special requests and not only understood the mechanics of wheel balancing and tire installation, but had the appropriate equipment onsite. More

Fast, friendly, frugal, dare I say fun? Griffin is unlike other dealers I've been to. Friendly at every touchpoint. Engaged and knowledgeable staff. Looking out for you too, asking for examp Griffin is unlike other dealers I've been to. Friendly at every touchpoint. Engaged and knowledgeable staff. Looking out for you too, asking for example if it is really worth 2 hours of hunting down a super minor electrical issue. Then let me make the choice. Waiting area is comfortable and they have coffee and snacks and wifi. More

Good service and helpful staff. My routine service visit was completed promptly and the service advisor carefully explained all the details. The service advisor was very friendly. I My routine service visit was completed promptly and the service advisor carefully explained all the details. The service advisor was very friendly. I have dealt with Griffin for several years and will definitely return. Good service is the primary reason I continue to purchase new cars at Griffin. More

So thankful! I was told by the collision shop that my front tires were too dangerous to drive on and THAT day, John got me in for service! Extremely grateful! I was told by the collision shop that my front tires were too dangerous to drive on and THAT day, John got me in for service! Extremely grateful! More

Little frustrated Brought car in for a repair on a speed sensor, but they weren't able to check the car for a transmission leak which I found out about at an appt prior Brought car in for a repair on a speed sensor, but they weren't able to check the car for a transmission leak which I found out about at an appt prior to this one at an oil change there. Told me, transmission tech wasnt in. I drove all the way from Racine to get some things taken care of. Pretty frustrated, Arlo More