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Griffin Ford

Waukesha, WI

4.8
1,847 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,847 reviews

August 01, 2019

new truck info great informational meeting. covered all the bases and then some. would recommend others to stop by for details before purchasing else where. nice tes More

by RJANAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN CLARK
Aug 06, 2019 -

Griffin Ford responded

Thank you and we hope you answered all your questions on a new truck. Griffin Ford's experienced staff is here to serve you. We hope to see you again.

August 01, 2019

Service advisor, Albiona Vinca was very accommodating. She was friendly and quickly listed my service needs and asked if I wanted a free car wash. My servi More

by WKNIPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albiona Vinca
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for your kind review! Our staff aims to please. We recently upgraded our customer waiting area too and are pleased to hear you enjoyed it. Take care until we see you again!

August 01, 2019

Get financing outside of Ford/Griffin. I have excellent credit and I am a repeat customer. Received financing through Landmark (Indirect) of 5.64%. Immediately refinanced with a local cre More

by KSTROO
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Frank Ballendux
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for your (repeat) business! It is so appreciated by Griffin Ford! We are sorry you were not completely satisfied with the financing, but credit unions often offer their members exclusive deals. We are happy to hear you were able to get the rate you wanted. Take care.

August 01, 2019

Griffin is the only dealer I buy from Frank and Kip are the greatest. I would not consider anyone else. I located the vehicle at another dealer and they did a flawless sale. Lewis Poberezn More

by LEWISPOBEREZNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kipster, Frank Ballendux
Aug 06, 2019 -

Griffin Ford responded

Thank you very much, Lewis, for the call outs to our staff members at Griffin Ford. We are pretty proud of our long-time employees and the service they deliver to our customers. Take care and enjoy that new ride!

August 01, 2019

in good hands Very knowledgeable staff. Friendly courteous wonderful to work with. Honest and made me feel right at home and comfortable with such a large purchase More

by LDB1ONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for your extended business with Griffin Ford and Frank! We are truly thankful for customer like you. And, we all appreciate the kind review. Take care until we see you again!

August 01, 2019

Just ok Third times the charm I guess. This was my 3rd appointment to be set up for the same issue. First 2 where scheduling issues. After making a appointmen More

by Dhicks0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Linsmeier
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for the feedback on our scheduler. We have reached out to our vendor to remedy the situation in the future. We apologize for the miscommunication and inconvenience you experienced. That certainly is not the way we strive to do business. Please know you are welcome back anytime for the promised car wash too! We hope you would reconsider a visit to Griffin Ford as we are committed to continuous improvement and feel what you experienced was just the perfect storm. Take care.

August 01, 2019

Awesome In and out in the same day with a free car wash. Very nice customer service. The staff was very curious and made me feel appreciated. More

by Starzrl25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Stuckemeyer
Aug 06, 2019 -

Griffin Ford responded

Thank you for taking the time to leave us your feedback! It is certainly appreciated, as is your business. Take care on the roads ahead.

August 01, 2019

I am grateful Jim was helpful as I never had an accident before and had no idea what to do he was very professional and willing to explain everything More

by Bcnursie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim S
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for the shout out to our staff member, Jim. We all certainly appreciate it. Griffin Ford is here to serve you, whenever you need. Let's hope it won't be an unexpected visit like you just had. Take care on the roads ahead.

August 01, 2019

Great Customer satisfaction The gentleman in the service department let me know that I was getting a full inspection of my brakes before any work was to be done. Because of this More

by EShaw81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN CLARK
Aug 06, 2019 -

Griffin Ford responded

Thank you so much for your repeat business and kind review. Everyone at Griffin Ford truly appreciates it. Take care until we meet again.

August 01, 2019

Oil Change In for an oil change. In and out quickly with no other issues. Looked at new car display while waiting. Found out Focus and another car are being or h More

by SAWRIGLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Aug 06, 2019 -

Griffin Ford responded

Yes, we are so sad to see some of those great cars go! Thank you for your visit to Griffin Ford and your kind review. We all certainly appreciate it. Please let us know if we can do any more for you.

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