Griffin Ford

This group of misfits in the service department (Valerie and Curt) may be the most unprofessional people I have ever had the displeasure dealing with. They won’t tell you if the service is under warranty and Curt) may be the most unprofessional people I have ever had the displeasure dealing with. They won’t tell you if the service is under warranty unless you bring the car in. Then have the nerve to charge an evaluation fee before releasing the car. Have had my car in for the same problem every week for a month and a half. WILL NEVER BUY OR SUGGEST ANYONE EVER BUY FROM THIS DEALER. More

Purchasing a USED car through the dealership was, and continues to be a terrible experience. They implemented a NO HAGGLE policy while we were there. It is also very obvious that when they get a used continues to be a terrible experience. They implemented a NO HAGGLE policy while we were there. It is also very obvious that when they get a used car they put absolutely no work into it before putting it out for sale. The 2007 Ford Edge that we bought has had many, many problems in the 3 months that we have owned it. Overhead lighting doesn't work... The Vista Roof motor is breaking down.... The windshield washer injection units did not work... The front brakes on an 07' with 25,000 on it went out - - Rotors and all!!!! Which is extremely suspicious and should have been caught if they had done an inspection... And should have been fixed before they sold the car!!!! The car had also previously been in a serious front end collision so BE SURE YOU ASK FOR YOUR CARFAX REPORT!!! This dealiership is extremely shady = they don't work with you on trade-in pricing... We gave them a 05' Mustang - perfect condition, not a single scratch, not a single stain or ding... They only gave fair market value because they said it would need new tires and brakes..... REGULAR WEAR ON A VEHICLE!!!! I BET THEY DIDN'T EVEN CHANGE THE BRAKES BEFORE THEY SOLD IT.... It's probably company policy to lie and not fix cars before they resell them!!! The business practices on the part of GRIFFIN FORD in Waukesha, WI are horrible! I'm appaled that I purchased this car and will voice my opinion until everyone out there knows what kind of business they run! Save your money, save your time, DO NOT SHOP AT GRIFFIN FORD!!!!! WARNING!!!!!! Sean L. was our Sales person!!! More

I came in with a 98 escort (running perfectly) to trade, looking to buy a used Focus. I found one that I liked with the options that I wanted. Went through the haggle process, eventually settled on a price looking to buy a used Focus. I found one that I liked with the options that I wanted. Went through the haggle process, eventually settled on a price for the focus, then started on trade-in price. They said the used sales manager had to drive my escort first. I swear I heard the tires squealing and the engine racing as he pulled out onto Hwy 18. When he came back they said they could only give me $300 because the tranny is slipping. I said that is total crap, it was running perfectly. Went for a drive and sure enough, slipping between 1-2 and 2-3. My advice to you: never let someone drive your trade-in without you riding along, maybe then they will be less likely to abuse it. More

More than one time have had problems with the service area. Also with the collision repair facility. Service area did not call to get authorization to add repairs to initial estimate. Came in to a bil area. Also with the collision repair facility. Service area did not call to get authorization to add repairs to initial estimate. Came in to a bill double original quote. Collision repair facility did not do a thorough check had to bring vehicle back when I found additional damage that had not been repaired. More