Back

Griffin Ford

Waukesha, WI

4.8
1,845 Reviews

1940 E Main St

Waukesha, WI

53186

Directions

By Type

Showing 1,845 reviews

September 11, 2021

Caleb was very helpful and gracious, answered all of our questions. He even went to get another vehicle from a sister dealership for us to look at. We would be happy to deal with him again for our next p More

by Pd0225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, BRANDON McAfee
Sep 24, 2021 -

Griffin Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Caleb here at Griffin Ford! If there is anything else we can do to assist you, please let us know! Take care! Griffin Ford of Waukesha

September 11, 2021

Trade in was disrespectfully low almost 10 thousand low and when I questioned it he refused to explain why… would definitely not recommend this dealership More

by RossRegini
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Pavlovich, Zach Dahms, Aisha Fernando
Sep 13, 2021 -

Griffin Ford responded

Hi Ross: In speaking to our managers, they wanted to offer you a sincere apology for any misunderstanding. They meant no disrespect in the offer made for your trade in April, and could not give you more than you paid for it new. We use a live market tool in estimating a trade's value and feel this was reasonable. When you returned recently in August, the only options open for your lease was to trade it back to Ford or buy it out. We are happy you were able retain it and wish you all the best on the roads ahead.

Sep 13, 2021 -

RossRegini responded

That was not at all what was said by the sales rep and the live market was significantly higher. Honesty goes a long way in any situation and I wish it was used here. Now because of this lack of honesty I can say without a doubt you have lost a future customer and any recommendations for the future.

September 09, 2021

Working with Caleb and Aisha was an absolute pleasure. At no point did I feel uncomfortable or pressured during the experience. They were both courteous, professional, and went above and beyond to make my ca More

by SINNER_ANDREW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, Aisha Fernando
Sep 16, 2021 -

Griffin Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Griffin Ford of Waukesha

September 07, 2021

Great customer service by our sales representative Matt! Matt did research for us in a timely manner. Our new vehicle is exactly what we wanted from the engine size, the heated seats and other options, an More

by New Bronco Sport Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Sep 16, 2021 -

Griffin Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Griffin Ford of Waukesha

September 01, 2021

Caleb was the best! He treated us with respect and his calm demeanor was so refreshing when shopping for a car. He was honest and thoughtful. Thanks Caleb! It was also wonderful working with Aisha, she More

by Rtenorio4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, Aisha Fernando
Sep 03, 2021 -

Griffin Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 31, 2021

Pete, Kip, Aisha and Kirby were very helpful in helping me purchase my new vehicle. Very friendly and fast service! I would recommend this dealership to anyone looking for a new vehicle! More

by CEPERENICH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Rupple, Peter Tagtow, Kirby Lewis, Glen Pavlovich, Aisha Fernando
Sep 03, 2021 -

Griffin Ford responded

Hello, we appreciate your recommendation of our dealership! It is great to hear our Staff took such great care of you! We hope to see you here again! -Griffin Ford of Waukesha.

August 30, 2021

Griffin Ford is a wonderful dealership! They made my husband and I feel very comfortable with purchasing our 2019 Ford Escape. It was an extremely easy process to purchase a vehicle from them. Highly More

by kdachs1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Sep 03, 2021 -

Griffin Ford responded

Hello, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. -Griffin Ford of Waukesha.

August 30, 2021

Had an idea what I wanted they worked with me to get the price where I needed it to be and now I have an awesome used car More

by overkill6488
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, JOHN KOVACH, Aisha Fernando
Aug 30, 2021 -

overkill6488 responded

Left my review for the dealership

August 25, 2021

Dave was awesome. Easy to work with. I had my truck in no time, Clean and ready when I wanted it. Thanks to everyone who made it happen. More

by donnacresci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Sep 03, 2021 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! -Griffin Ford of Waukesha.

August 23, 2021

Caleb was very professional and helpful. He returned our call and had the vehicle ready to test drive when we arrived. He was able to answer our questions and made his part of the experience a positive one More

by Timandkatye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Aug 31, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff, Caleb's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit! -Griffin Ford of Waukesha

...
42
...